Dell CEO Michael Dell, speaking in New York City at its Vostro launch, sounded like a man almost ready to rid the world of trialware, which we call crapware. And thereâ€™s a good reason for that: Crapware costs Dell money on customer support.
â€œCustomers really hated trialware,â€ said Dell, who is speaking live at the time of this post.
Dell also made an interesting point regarding trialwareâ€“itâ€™s part of the reason customer service has taken a hit.
On customer service, Dell said â€œwe have seen significant improvements last six to 12 months.â€ â€œWe want to do a lot more. Weâ€™re putting a lot more technology in products to prevent problems,â€ said Dell.