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Michael Dell: Anti-crapware poster CEO?

post #1 of 7
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Quote:
Dell CEO Michael Dell, speaking in New York City at its Vostro launch, sounded like a man almost ready to rid the world of trialware, which we call crapware. And there’s a good reason for that: Crapware costs Dell money on customer support.

“Customers really hated trialware,†said Dell, who is speaking live at the time of this post.

Dell also made an interesting point regarding trialware–it’s part of the reason customer service has taken a hit.

On customer service, Dell said “we have seen significant improvements last six to 12 months.†“We want to do a lot more. We’re putting a lot more technology in products to prevent problems,†said Dell.

Source: ZDNet
Seems Dell may have had a rude awakening on this one.
post #2 of 7
Thank God. I'm already not looking forward to spending the evening ridding my brothers new Dell laptop of all the crapware.
It's about time!
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It's about time!
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post #3 of 7
i had to do that with my sisters hp it ran so muc better after i uninstalled 30 things that will never be used.
Darkness
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Darkness
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post #4 of 7
First thing I do when i open a new computer. Pop my windows disk into the drive and reformat. Don't even let the thing boot to pre-installed os
post #5 of 7
Quote:
Originally Posted by h4rdcor3 View Post
First thing I do when i open a new computer. Pop my windows disk into the drive and reformat. Don't even let the thing boot to pre-installed os
I pop my slack 12 cd in

or FC5 if its for someone else
    
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post #6 of 7
Wait a second... I don't get it.... Dell gets paid to include crapware. They preinstall the crapware. Now, they are complaining about the crapware causing their Tech Support problems?
Once again...
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Once again...
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post #7 of 7
Quote:
Originally Posted by DuckieHo View Post
Wait a second... I don't get it.... Dell gets paid to include crapware. They preinstall the crapware. Now, they are complaining about the crapware causing their Tech Support problems?
What probably happened is the amount of customer support required to remove the crapware is starting to cost more than the kickback they get from the crapware companies.

Recently I noticed more and more Dell computers have broken installs making it almost impossible to remove crapware. I found 5 on my sister's machine.
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Mira
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