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windows malware problem

post #1 of 6
Thread Starter 
hey, my co-worker has this problem. He said his wife downloaded something from an e-mail with a malware attachment, and he said it opens several windows in IE, and when windows defender detects it he gets the blue screen of dead.

and he said he tried to use microscan, spybot, and adaware. and they don't detect it, but windows defender does.

so i told him about hijack this and may be try a system restore. he said he would go try avg antivirus when he gets home. what should he do. He's not a computer geek, he's just a standard computer user, knows the basics.
liger-zero
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liger-zero
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post #2 of 6
tell him to make sure he boots in safe mode, then run all the spyware removers/cleaners. that will help alot. also if he feels confident enough, use hijack this and help him out with what to delete
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post #3 of 6
Disable the System Restore, reboot into Safe Mode and rescan!
    
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post #4 of 6
Let him try Autoruns from Microsoft.
Under-Utilized
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Under-Utilized
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post #5 of 6
Thread Starter 
hmm thanks for the quick replies.

i'll let him know what to do and also about that autorun software. if there is an issue i'll be back here. hehe.

anyways, does anyone know which things in hijack this should be in windows, (needed for windows to work corretly)
liger-zero
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liger-zero
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Hard DriveOptical DriveOSMonitor
OWC 6G Extreme PRO / Crucial M4 SAMSUNG DVD-RW DL X64 Win 7 | X86 xp pro | OSX | Ubuntu | Backtrack Samsung 23 x 5 
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Saitek 850TX/MXS600/750TX/750TX/EA500/EA500/EA500/MxS500 700d + Rackmount server chassis 
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post #6 of 6
if you can get his log file and post it here and i can try and pick out a few things. just check which things start with "04- ....." and see which ones look sketchy.
Bravo
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Bravo
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