Originally Posted by jbok
I liked reading the many posts where the customers had no idea what they were talking about.
A woman's kid's PS2 was giving disk read errors after she bought a game, and after she couldn't get a refund she went around the store telling people Best Buy's games were defective. Another one expected a refund after buying Guild Wars and finding out there was a monthly fee.
"My son purchased what he had every reason to believe was a "Seagate" brand hard-drive for his computer. After arriving home, he opened the Seagate box, he discovered inside a "Western Digital" hard-drive. He is very brand conscious, knows computers, and always tells me "Buy Seagate, not Western Digital". Needless to say, he was very disappointed because the store is 14 miles away...... "
The guild wars one:
"My son -age 11 -- washed cars and saved up to purchase a computer game he had been wanting. I took him to Best Buy and he proudly put down his Â£11 ($21.54) to purchase the game. When we got home, he got to work downloading five CD-Roms (wow, this was one huge game program) onto our designated computer for kids games. Then he got to the set up screen and learned that this game required that a credit card be entered and that it would cost him Â£7.29 ($14.95) per MONTH for the privilege of playing a game he had already PURCHASED. We discussed it, and he agreed to return it and pick out something else."
What about this:
"I bought a laptop from BB on 2/18/07 the geek told me they should check it out and install protection on the system in order to insure there wouldn't be any problems so I paid Â£68 ($139.00)
for him to do this. On 2/21/07 I returned to the store because the system started having trouble.(example If you typed at it would appear as ct) and was running very slow and unable to connect to my network. I arrived at the store around 1:00 pm and found three people working in the whole store and not one geek to be found. So the manager wrote up the service ticket and said the techs would call me.
No one called so on 02/24/07 My wife called the store and they told her there was no record of the laptop being worked on. I drove to the store and asked for the manager after 2 hours they finally found my laptop at one point they thought they had resold it. They started to show me how they fixed the problem and in doing so showed me they hadn't fixed a thing and that they would put someone on it right away this is all going on from 2:00- 4:00 pm @ 7:30 that evening I received a call from a geek at he proceeds to ask me how old the laptop is? I replied are you working on a laptop with a Vista operating system? He said yes. I asked him then how long Vista had out? he then replied with the smartest thing he said all night Oh! The he told me he could fix the problem for Â£66 ($135.00) I said you better think again. I said for him to have his manage get on the phone he came back and said the service would be free. I received a call from the geeks telling me everything was fixed on 2/26/07 I told the caller that I would pick it up and if I got home and it didn't work I would be back the next day and would be expecting a full refund. I went back to the store the following day and was told they wouldn't take the system back. And then this little snot nosed kid starts playing around with the laptop and claims it all works and I politly told him it doesn't work where I need it to work and that I had had enough. He then asked me if I was aware of a product called Firmware. Listen son I've been working on and selling systems before you were born
and if he wanted to match wits at the customer service counter with about 50 people standing around returning their problem purchases I was game but son do you think these people behind me are going to be happy with your poor choices. He turned bright red and walked into the closet I just realized I have spent already to much time on this. I'm going to advise anyone who I know not to shop at bb and I will never step foot in their stores. They spent millions to get me in the store and it only told Â£115 ($234.89) to run me off. Through my business and personal purchases I spent about Â£4,140 ($8,500). each year for the past 5 years and now they have a customer like that on this site. "...working on PC's and gets conned into spending $130-something into some useless crap?