Originally Posted by Easty
I used to run a small call out business in the UK a long time back. It's crazy the things I would be called out for. I've replaced fuses, re-entered dial-up details, cleaned mouse-balls and shown someone how to do excel. It made me a lot of money when I was 16-20. I really couldn't habdle the customer support side of it , several hours on the phone chatting with nice people who are just completely illiterate. I'm sure GS have a good set-up and support back-up for the guys. If there doing this it's the individuals not GS and shold be dealt with that way.
You are 100% correct. At least someone finally sees it as what it really is. I've been working for the geek squad for about 2 months now and no, I don't like the bad rep that a lot of people give us, for one, none of this stuff that is shown, actually happens in our store. It is true that some techs are not that smart or technical in all fields, but all of my co-workers know what they are doing and they do not intrude on files unless needed (data backup, looking for what is needed). I guess it comes down to who is actually hiring the guys. 3 of the 5 guys that I work with are overclockers and know a lot about hardware. The rest know less about hardware, but know what they are doing with concern of troubleshooting and fixing pc's. I also LOVE people that are like most of you, since I was like that before I started working there. You know, "im smarter than all of them" kind of thing. Since I have started there I have helped so so many customers fix problems, and help get them what they need if they ask me anything. I also try my best to not rip them off. If you didn't already know, under PSP, diag is free and so are all fixes, with the exception to software problems (since the user could have obviously caused the problem) Software installs are 29$, hardware installs are 39$, and that includes installing hardware, and up to 2 software titles that come with it. For many people that don't know what they are doing, the prices are not all that outrageous. The only thing I think is overpriced is an OS reinstall, which is 129$, it does include all updates and driver install, etc. I only recommend that in the case where the OS is beyond repair (we try to copy in recovery console and whatnot to save the customer the fee) If a hard drive has gone bad under warranty or psp (1 year warranty with all pc's) we install the hdd and reinstall the OS at no fee. More or less, we are made out to be something that were not, not that everyone is perfect, it does suck to have a few people ruin the reputation of an entire store though IMO. I just worked 8 hrs and did enjoy it a lot, time goes by fast and I enjoy fixing pc's and helping people. /end rant, sorry about that