I have a hell of a story about GeekSquad.
I had trouble with my old Dell, before I learned how to do my own builds. I dropped my Dimension 8400 of on a Friday afternoon with no video. I could hear the hd going throught the routine like it was booting, but still no video. I was told that I would be contacted within a few days, because it was when Vista had come out and they were having a million driver issues. Understandable for sure.
The following Friday I gave a call to see how the progress was coming along. (Mind you I waited a full week) before I called.
I was told that it would be "on the bench" soon and that I would get a call back before the end of the night. No call. No word.
I figured they don't work weekends and probably just caught a snag or something, so I decided to not call back untill Tuesday. Tuesday I called and the same guy told me the same thing- "It will be back on the bench soon and I'll call you.
Wednesday I went to the store to see what the hell was going on. I have been more patient than anyone I have ever seen in this situation, but I was afraid that if I got on thier case too much, they would just smoke something in my comp and I couldn't prove it anyway. I demamnded my computer back and upon recieving it, they told me that it was my mobo and cpu that were "burned out". That the repairs to fix it would cost more than a new computer. I had enough with Dell and thier outsourced non-English speaking support, and I decided to get a custom. I quickly realized shopping around that I could build one cheaper and more powerful than any cookie cutter rig, so I got to work.
Anyway, during my build, I made some friends at a local tech shop and I gave the one guy my old mobo and cpu for parts. You guessed it, they worked flawlessly on the first boot. I had a bad video card the entire time and those sons of *****es mad me trash my computer for NOTHING. It wasn't the XPS or anything, but it was my only damn computer I could afford at the time.
Best buy will never again get a single dollar of my money and I advocate strongly against the GeekSquad. I get a lot of questions from friends and co-workers about thier computers because I have a pretty good understanding of most things. I tell all of them, Do not trust the geek squad.
Thanks for letting me rant. There is and upside though. If they never did that, I would proably still be playing games at low resolution on that old p.o.s. Dell.