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HIS customer service?

post #1 of 11
Thread Starter 
anyone have any experience with HIS and their customer service? I found out my card is dead as can be so time for rma but not sure what to expect from them.
compy jr
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xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
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compy jr
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CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
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vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
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upgraded metal box You don't need a mouse Desk 
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post #2 of 11
Thread Starter 
bump..

I know I have one year according to neweggs replacement policy and so I hope to be able to do the rma through them instead as I know them and have had good experience so far. but the card I have is not listed there anymore so I don't know how that isgoing to turn out and I might just have to deal with HIS.

has anyone had any experience with HIS customer service?
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
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upgraded metal box You don't need a mouse Desk 
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compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
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post #3 of 11
I would RMA through newegg.....it took them quite some time to respond to an email regarding some mundane question about a rebate.

When all else fails, spam them to death.
PWNzershreck
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PWNzershreck
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post #4 of 11
AFAIK, newegg usually gives a refund if they can't replace the item. Since you have the option, you should rma through newegg. Most manufacturers' rma processes are slow, with month-long waits being common because products are often shipped overseas to be repaired at the factory. I wouldn't expect HIS to be any different.
post #5 of 11
Go through newegg, faster and better service.
    
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post #6 of 11
I say go through newegg as well. I've seen several reports of the 1950 Pro IceQ3 (my card) not being able to run at the factory overclock settings. All the RMA's were through newegg and everyone received a working replacement.
 
Da Bestest Juju
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Hulk Smash
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Da Bestest Juju
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Hulk Smash
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Intel Core i7 4710HQ NVIDIA GeForce GTX 970M 16GB DDR3L Samsung 850 EVO 
Hard DriveOSMonitorKeyboard
HGST Travelstar 7K100 Windows 10 BenQ XL2720T Microsoft Sidewinder X4 
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CPUMotherboardGraphicsRAM
i5-4690k Gigabyte GA-Z97X-UD3H-BK Zotac GTX 970 Corsair Dominator  
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Western Digital Black 640 DVD Windows 7 Ultimate x64 CM Storm Devastator - LED Gaming Keyboard & Mou... 
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post #7 of 11
Thread Starter 
thanks guys. well since they are open today I will try with them. refund would even be nice as I can step up to a 8800 now for just about the same price as I paid for my 1950xt.

just a little upgrade.. if it works out
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
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compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
Reply
post #8 of 11
Thread Starter 
well badnews with newegg. since I don't have the box they said they are not accepting it as RMA. and HIS is taking their time to reply with emails. one a day. when I told them the problem first reply was ok make sure you have power plugged into the card.
now I get to wait for their next one.
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
Reply
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
Reply
post #9 of 11
Bummer about newegg, but at least HIS is responding to your emails. I sent a question to Sapphire about my new card and they never responded.
post #10 of 11
Thread Starter 
that kinda sucks with saphire.


I do have another favor to ask of people though. they finally replied and asked me to send into their us distributor for rma. only catch though is it can't be modified in anyway. I have removed the thermal pads they once had and so I can get that put back on but since the card has been sitting out after being replaced by my 9250 for the timing being I have managed to snap the heat sink covering the voltage regulators. if anyone has a spare heat sink that matches the one used by the Ice3q setup on HIS I am wondering if you would be willing to part with it for either free or even make a few bucks for it.
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
Reply
compy jr
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
xeon 3350 at 3.6ghz Asus P5k-dlx HIS 7970 @ 1150/1900 Lots of them.  
OSMonitorKeyboardPower
vista ultimate x64/xp sp3 compaq 21" junk dell keyboard corsair tx850m 
CaseMouseMouse Pad
upgraded metal box You don't need a mouse Desk 
  hide details  
Reply
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