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Damaged 2407WFP - Any Ideas?

post #1 of 18
Thread Starter 
This morning I ran into my Dell 2407 WFP (Revision A03 - January 2007) and I really f**ked it up.. There is no visible damage to the screen but when you turn it on you can see the point of impact (a circle) and then a shatter effect coming from the circle (as if it was made of glass).

Can it be repaired? Anyone suggest a place that will do it? I have sent a few requests but its the weekend so i wont hear from them until monday......


... DELL SUPPORT
oh and by the way (im not STUPID enough to BUY anything other a monitor from them) but the DELL hardware department are R3T@RD$!!! I told them I bought ONLY a monitor and the woman asks me "What operating system are you running?" like thatd make a difference!! All i wanted was them to tell me if there was a DELL authorized repair place in my area that could fix it.. She said and I quote "Find Repair Shop".. they wasted 45 minutes of my life and i want them back
 
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King Koopa
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post #2 of 18
Quote:
Originally Posted by theking View Post
This morning I ran into my Dell 2407 WFP (Revision A03 - January 2007) and I really f**ked it up.. There is no visible damage to the screen but when you turn it on you can see the point of impact (a circle) and then a shatter effect coming from the circle (as if it was made of glass).

Can it be repaired? Anyone suggest a place that will do it? I have sent a few requests but its the weekend so i wont hear from them until monday......


... DELL SUPPORT
oh and by the way (im not STUPID enough to BUY anything other a monitor from them) but the DELL hardware department are R3T@RD$!!! I told them I bought ONLY a monitor and the woman asks me "What operating system are you running?" like thatd make a difference!! All i wanted was them to tell me if there was a DELL authorized repair place in my area that could fix it.. She said and I quote "Find Repair Shop".. they wasted 45 minutes of my life and i want them back
You can tell us what really happened, I think we've all punched a monitor
Seriously though, if it is cracked then there is nothing you can do
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Mighty-iTX
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post #3 of 18
Thread Starter 
lol - i wish i had a cool story like that to tell but one of my shelfing racks got bumped and the edge caught the screen.. ill post a pic of what it looks like when its illuminated when i get home.. there is no physical damage to the screen - its all internal - im hoping i can replace quadrants..

otherwise ill shell out the 600$ to buy another only ill buy their new WFP-HC.. for the cost but for the better model but for the $$$
 
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King Koopa
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post #4 of 18
Thread Starter 
see pictures below... sorry they arent the highest quality but i took them with my iphone in a low lit room..

the third picture shows the surface with the light reflecting off of it showing that there is no physical damage - there is a finger print smear on the third image because i was trying to feel for cracks (or anything out of the ordinary)...

anyone think its repairable??





 
King Koopa
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Hard DriveOptical DriveOSMonitor
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King Koopa
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post #5 of 18
ouch you might be able to get a new lcd pannel
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post #6 of 18
Thread Starter 
do you know of any place that sells the panel for my monitor? or suggest any place that would replace it for me?
 
King Koopa
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King Koopa
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post #7 of 18
I always see lcd panels on ebay without the casing and stuff, you can check there.
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post #8 of 18
Quote:
Originally Posted by theking View Post
do you know of any place that sells the panel for my monitor? or suggest any place that would replace it for me?
Look at the top of the page for links.

Oh yeah they change every time you refresh, just keep refreshing until the LCD links come up.
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post #9 of 18
I love how people act surprised when Tech Support for companies like Dell aren't that supportive.

You don't have to be too intelligent to get a job like that.
    
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post #10 of 18
If I am correct, flat panel LCD's have a thin panel of glass in them. Since it is broken, it doesnt look like there is a way to disassemble the monitor to replace the glass. Also, I think the panel pixel circuitry is damaged itself, seen in the lines on the screen (since the 2407 is an active matrix monitor). If it is fixable, then it might cost as much or more for someone else to replace whatever needs replacing. I would go nuts if that happened to me. But I would suggest not going through all the hassle of repairs and get the new hc model. It's only 10 bucks more than the older version. Hope this helps!
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