Sorry to take your thread a little Off Topic, but I really feel you need to know...
@ Director's
Please forgive the attached image, I only intend to bring this issue across in the most professional manner possible.
Quote:
Originally Posted by DauntlessEagle
why are they bad for that? i only buy on ebuyer.com
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They're pretty fine as long as you never receive a faulty item, which happens from time to time from any supplier. Their customer service and RMA procedure is the pits. Despite Sales of Goods legislation they'll often refuse to give refunds on opened box returns, even though the Sales of Goods Act explicitly states that buyers have the right to examine goods with reasonable care. They'll also frequently refuse a refund on the grounds that they won't be able to sell an open box item, even though Sales of Goods count as the goods themselves and not the packageing. This means whether the seller is in a position to resell a returned item is irrelivant and thus the seller's problem.
Sometimes they'll even go as far as telling buyers to RMA faulty items to the manufacturer if they have no replacements in stock. You don't have to accept this though as, regardless of warranties, under the Sales of Goods Act the contract of sale is between the buyer and the seller of the goods, not the manufacturer. OcUK also have a "testing" procedure which can take a number of days, as it did in my case, though this does little more than make their customers feel like liers whenever they receive a faulty item. When I had to replace my motherboard I undertook thourough testing to narrow the fault down until I was certain that it was a fualty lower PCI-Express slot. As far as I'm concerned I do not need or want some poorly qualified tech monkey takeing up to 7 days just to diagnose a motherboard of a fault that I already know.
They frequently send out items such as HDD's and graphics cards in jiffy bags to minimise posting cost and maximise their profit. As for the rasicm just take a look at the forum post below made by Mark "Spie" Proudfoot, the owner of OcUK. Check out the Speakers Corner section of the OcUK forums some time, the majority of threads there would be closed and deleted in seconds on upstanding forums like OCN.
One of Mark's infamous forum posts
Personally I would think anyone would ming a little bit after spending 8 hours or so in the enclosed environment of an airplane, especially if they also have to wait around in customs for a couple of hours afterwards to boot.
PCZone article
Believe me, I used to buy all my components from OcUK and have built seven systems from components bought there for the last seven years. Though after haveing to deal with their pathetic customer support and RMA procedure I will no longer shop there. I'm not saying that all other UK retailers have perfect customer service or RMA procedures, but they're all a hell of a lot better than OcUK. Do yourself a favour and shop elsewhere, seriously.


