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BSOD errors - Hardware or OS?

post #1 of 39
Thread Starter 
I own a Dell XPS 600. It came with Pentium D 830, nforce4 x16 mobo, 2 gigs of ram (4 sticks, dual channel), 2 7800 gtx in sli, 2 250 gb in raid 0. Running XP. I know I made the mistake of getting dell in the first place but lets get past that, it was a gift. Since I got it I have been making some modifications.

A few months ago I added a 8800 gts. Worked great, no problems.

A week ago I did a clean install to Vista and didn't seem to have ny problems but I was not running any intensive programs (like games).

A few days ago I bought a new cpu, pentium d 965 EE. This is the fastes cpu that my dell mobo supports and I know how to install it as I have built my own computer before. Installation went fine. I removed one stick of memory to give myself some extra room while putting the heatsink back on. Now I did not upgrade my heatsink and fan system as dell is set up to only use its own parts. I did get some artic silver 5 to use as new thermal grease. I was told by dell that the heatsink was fine and that they used the same one for the 800 pentium ds as they did with the 955 and 965 EE (800 = lots of heat).

After updating all my drivers I began to run some graphic and cpu intensive programs. I started getting some BSOD. first it was about IRQL_NOT_EQUAL to or whatever that error is. I firgued that this could be a memory problem and maybe I screwed it up when I took that stick out and put it back in. Ran Vista memory test as well as memtest86 and both reported 0 problems. I started getting the BSOD using programs like itunes and it pointed to dxeng.exe. I ran some debugging tools and checked what other people have had (via google) and found lots of people with the same problem. I figured I had some driver errors and some issues with vista. I checked the crash file for one of my games and it pointed to not being able to play sounds. I did a clean install of Vista again and got the BSOD during the install!

At this point I figured that I have a hardware issue with vista. So last night I did a clean install of XP. On my first boot up, after making the Admin password, i got a BSOD. I restarted and the system came up fine. I checked the minidump file and it pointed to ntoskrnl.exe.

I have no driver installed yet, not even my nvidia drivers. I have encountered BSOD pointing to various files now with both XP and Vista.

Am I correct in assuming that this has to be a problem with my CPU if I got 0 problems when scanning my memory? I bought some extra memory just in case I did get an error. Should I switch processors first or switch memory?
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post #2 of 39
try going in safemode and cleaning off all the drivers
    
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post #3 of 39
Thread Starter 
I got the BSOD with a clean install of Vista and XP - I don't have any drivers installed yet.

In my previous install of vista i did run driver cleaner pro and reinstalled drivers. No luck.
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#44
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post #4 of 39
Do you have the newest mobo Bios?
Can you swap the old CPU back in and check for troubleshooting?
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Mighty-iTX
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post #5 of 39
Quote:
Originally Posted by grunion View Post
Do you have the newest mobo Bios?
Can you swap the old CPU back in and check for troubleshooting?
grunion beat me to it
post #6 of 39
Thread Starter 
Yes. Before I even put the new CPU in I upgraded to Dell's A11 which has in the technical specifications that it supports the 965 EE. I also flashed the bios.

I am at work now but my next step tonight will be to go to the 830 pentium d (the original chip). I know other XPS 600 users that have upgraded to the same cpu or bought one with it already configured. My other theory is that the CPU is not getting enough power. I have a 650 watt power supply but the 8800 gts with the extreme edition cpu might be too much?

I would really hate to not get this chip working as the performance boost I have seen when it is stable for a few minutes play games is incredible (helps get rid of the bottleneck that I had with the 830 D and the 8800 gts).

If the other chip is stable, what kind of options do I have to troubleshoot the 965 EE. I have a 7800 gtx laying around still. Would swapping that with the 8800 gts be able to tell me if it is a PSU problem?
#44
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#44
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post #7 of 39
Quote:
Originally Posted by pcrowle View Post
Yes. Before I even put the new CPU in I upgraded to Dell's A11 which has in the technical specifications that it supports the 965 EE. I also flashed the bios.

I am at work now but my next step tonight will be to go to the 830 pentium d (the original chip). I know other XPS 600 users that have upgraded to the same cpu or bought one with it already configured. My other theory is that the CPU is not getting enough power. I have a 650 watt power supply but the 8800 gts with the extreme edition cpu might be too much?

I would really hate to not get this chip working as the performance boost I have seen when it is stable for a few minutes play games is incredible (helps get rid of the bottleneck that I had with the 830 D and the 8800 gts).

If the other chip is stable, what kind of options do I have to troubleshoot the 965 EE. I have a 7800 gtx laying around still. Would swapping that with the 8800 gts be able to tell me if it is a PSU problem?
Did you clear CMOS after the Bios update? The longer the better.
Start with your Ram, just run one stick and see if you get errors.
Add more Ram as you verify stability, if it's stable.

Oh yeah, the 650 watt Dell PSU is plenty good enough for a GTS.
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Mighty-iTX
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post #8 of 39
Take out the ram, and then put it back in. Make sure it *clicks* twice, for each corner.

I'm hoping that your case is the ram isn't in all the way and its causing problems. If that doesn't work I would reseat your processor, it might not be making contact with the pins correctly and causing problems.

I would also Reset your BIOS to defaults, and update them to the latest if you havn't already.

Your PSU is plenty of the card.

If all this fails, put the old processor back in, if it fixes it, it could be a faulty processor.
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post #9 of 39
Check if your ram is seated right. The IRQ less then equal error let me think the problem should be found somewhere in the memory. Eighter you have a faulty stick of ram or it is not seated properly.
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post #10 of 39
Thread Starter 
Quote:
Originally Posted by grunion View Post
Did you clear CMOS after the Bios update? The longer the better.
Start with your Ram, just run one stick and see if you get errors.
Add more Ram as you verify stability, if it's stable.

Oh yeah, the 650 watt Dell PSU is plenty good enough for a GTS.
I did not clear my CMOS - in fact I am not even sure how with this mobo or if Dell even allows you to do it (I am guessing it should). Even if my bios detected the new chip, should I still clear the CMOS?

Also, I have 2 GB of replacement ram (brand new) that I was going to use on another system and didn't. Would it make sense to just replace the 4 sticks with the 2 new ones. I think it might save me some time.

I will let you know what happens when I get home tonight. Thanks for your help so far!
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#44
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