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"PCI Simple Communications Controller" Issue

post #1 of 19
Thread Starter 
I am trying to help a co-worker get this all figured out but I'm no guru so I came here...

Here's the situation:

Brand new Dell OptiPlex 755(Work computer so please don't waste my time with "that's what you get for getting a Dell")

Everything seems to be working fine until you open the Device Manager window and see the yellow question mark..."PCI Simple Communications Controller"

I have been doing some searching and this PCI simple thingy thing seems to basically be a modem, well there is no modem installed in the machine at all...

Only a LAN which works just fine...

I have tried to install the modem drivers off the CD but because there is no modem physically in the machine it won't work...

Someone out there has to have a work around or something so that when this machine goes out to whoever it doesn't have this stupid yellow question mark...

Obviously the yellow mark doesn't hurt anything they just would rather get rid of it all together...

Thanks for reading all of this mess and I hope it makes some sense to someone...

Sorry if this is in the wrong spot...
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post #2 of 19
Quote:
Originally Posted by wannabe_OC View Post
I am trying to help a co-worker get this all figured out but I'm no guru so I came here...

Here's the situation:

Brand new Dell OptiPlex 755(Work computer so please don't waste my time with "that's what you get for getting a Dell")

Everything seems to be working fine until you open the Device Manager window and see the yellow question mark..."PCI Simple Communications Controller"

I have been doing some searching and this PCI simple thingy thing seems to basically be a modem, well there is no modem installed in the machine at all...

Only a LAN which works just fine...

I have tried to install the modem drivers off the CD but because there is no modem physically in the machine it won't work...

Someone out there has to have a work around or something so that when this machine goes out to whoever it doesn't have this stupid yellow question mark...

Obviously the yellow mark doesn't hurt anything they just would rather get rid of it all together...

Thanks for reading all of this mess and I hope it makes some sense to someone...

Sorry if this is in the wrong spot...
Sounds like a chipset drivers need to be installed.

EDIT:
looks like its an Intel Q35 Express chipset
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post #3 of 19
Thread Starter 
I will give that a try hopefully tomorrow...

Thanks for the tip...It did seem as if all the chipset drivers were in but who knows huh...lol...
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post #4 of 19
Quote:
Originally Posted by wannabe_OC View Post
I will give that a try hopefully tomorrow...

Thanks for the tip...It did seem as if all the chipset drivers were in but who knows huh...lol...
Where you able to update/install chipset drivers for that system??
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post #5 of 19
Update the driver package. Go into BIOS and disable any device you are not using (like Serial Bus)
Once again...
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Once again...
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post #6 of 19
The The Computer Repair Utility Kit has a an unknown device finder that may help you obtain more info on the device http://www.technibble.com/categories...-repair-tools/
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post #7 of 19
Thread Starter 
Hey thanks folks...

My co-worker won't be in until Monday and I leave for Colorado on Monday so it shall be interesting...

I will post once I get a chance to play with it and either get it working or not lol...
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post #8 of 19
If you have your Dell Resource CD, put it in, and install all of the chipset drivers and programs. Install the following:

Intel Chipset Software Installation Utility Rev. A19

Intel AMT SOL/AMS Rev:A00

Intel AMT HECI Rev: A00



This should fix your problem.
post #9 of 19
Thread Starter 
Quote:
Originally Posted by Isis21 View Post
If you have your Dell Resource CD, put it in, and install all of the chipset drivers and programs. Install the following:

Intel Chipset Software Installation Utility Rev. A19

Intel AMT SOL/AMS Rev:A00

Intel AMT HECI Rev: A00



This should fix your problem.
Worked like a champ...

Thanks to all that helped...REPS...
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Media Master
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post #10 of 19
Just thought I would add the following information in case anyone searches for the PnP information in the same hope of identifying the hardware...

VEN_8086
DEV_29B7
SUBSYS_02111028

PCI Device
PCI Simple Communications Controller
Dell GX775

Cheers
Poolee
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