Ok firstly, I have tried using the contact form on www.tankguys.com multiple times, but haven't gotten any response. You guys seem active here so hopefully you will respond to my question here.
Back in August of 2006, I purchased 1 x 2 Gb Kit DDR2 (2x 1Gb)
4-4-4-10 800Mhz (Model: TXDD2048M800) from www.tankguys.com. The ram worked fine until a week ago when I booted up the computer it would
beep. I took out one module, and same thing, I put the other memory
module back in and took the other out, and it booted up fine. Just to
make sure, I took the "suspect" memory module to my friends computer
and put that in, booted up and the same beeping. The memory must be
corrupt. I currently am in Kitchener, Ontario, Canada attending
university, however when the ram was purchased I was living at home in
London, Ontario, Canada. Anyways I purchased the RAM from you guys but I believe I have misplaced the receipt.
What I'm wondering is how does this RMA policy work for TeamGroup. Should I contact them directly?
If I can send it directly to Teamgroup, can I just send my order confirmation printed off from my account on tankguys.com?
If sending the RAM to you is an option, can I just send the one broken stick?
(my computer is running off the one working stick, so sending both is not preferred)
Thanks for any help,
Back in August of 2006, I purchased 1 x 2 Gb Kit DDR2 (2x 1Gb)
4-4-4-10 800Mhz (Model: TXDD2048M800) from www.tankguys.com. The ram worked fine until a week ago when I booted up the computer it would
beep. I took out one module, and same thing, I put the other memory
module back in and took the other out, and it booted up fine. Just to
make sure, I took the "suspect" memory module to my friends computer
and put that in, booted up and the same beeping. The memory must be
corrupt. I currently am in Kitchener, Ontario, Canada attending
university, however when the ram was purchased I was living at home in
London, Ontario, Canada. Anyways I purchased the RAM from you guys but I believe I have misplaced the receipt.
What I'm wondering is how does this RMA policy work for TeamGroup. Should I contact them directly?
If I can send it directly to Teamgroup, can I just send my order confirmation printed off from my account on tankguys.com?
If sending the RAM to you is an option, can I just send the one broken stick?
(my computer is running off the one working stick, so sending both is not preferred)
Thanks for any help,
Yep, that should be sufficient.
