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Can't log into my router's main menu

5K views 87 replies 13 participants last post by  tr8rjohnk 
#1 ·
I can't seem to connect to my router's page. I can access the internet by letting my rig auto pick the ip address and dns ser address and I can also ping the router's address in ipconfig but I just can't log into it (I get a 404 error).

Any ideas?
 
#2 ·
Go look up the default Login and Password of the router.
Hard reset the router.
Login.
 
#3 ·
Quote:

Originally Posted by DuckieHo View Post
Go look up the default Login and Password of the router.
Hard reset the router.
Login.
Already did the hard reset. Its a Netopia so it isn't configured with a password but even if there was, I can't log into the damned thing.
 
#5 ·
Quote:

Originally Posted by noobdown View Post
so you put xxx.xxx.xxx.xxx (default gareway) in and you get 404 error correct
Correct!
 
#7 ·
Well are you talking about a netopia DSL modem with a built in router? If so then the default LAN IP should be something like 192.168.0.1 or 1.1 or 2.1 on the last two, and the password should be the serial number....
do an ipconfig /all and see what you have as the gateway IP...
 
#9 ·
Quote:

Originally Posted by binormalkilla View Post
Well are you talking about a netopia DSL modem with a built in router? If so then the default LAN IP should be something like 192.168.0.1 or 1.1 or 2.1 on the last two, and the password should be the serial number....
I thought so too

I had a hard time logging into a Netopia router too. What I did was ran IPconfig to see the IP it was it was contacting. Then I typed that and got to the page. I did this all at my sister's office, because thats where I was working on the Netopia (its for her server). The user name and password where a specific default. I dont know what it was off the top of my head, but I googled around and stumbled onto it. It was a default user and the Netopia's SN I think. By the way, the IP started with HTTP://64 (not the standard 192). Hope this helps! I can get you tall the info, but it will take me a couple of days...
 
#10 ·
Quote:

Originally Posted by binormalkilla View Post
Well are you talking about a netopia DSL modem with a built in router? If so then the default LAN IP should be something like 192.168.0.1 or 1.1 or 2.1 on the last two, and the password should be the serial number....

EDIT: If I would have read his last post, I would have known the brand... lol
 
#11 ·
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#12 ·
Quote:

Originally Posted by R3ap3R View Post
Linksys: 192.168.1.1 > Default user name is blank, pass is "admin"
Dlink: 192.168.0.1 > user is admin, pass is blank

Not that it matters if you can't even get to the log in screen.
Yeah, I had tried all of that too. It didnt work.
 
#13 ·
Just go to the start command and type CMD. Then type IPconfig. It should be listed as the default gateway.

Trust me on this! I went through the same exact thing with the Netopia!!!

Correction: The default user name is: admin
I think the password I used was the SN for the router


Source
 
#15 ·
Quote:

Originally Posted by binormalkilla View Post
Well are you talking about a netopia DSL modem with a built in router? If so then the default LAN IP should be something like 192.168.0.1 or 1.1 or 2.1 on the last two, and the password should be the serial number....
do an ipconfig /all and see what you have as the gateway IP...
Not the two in on, its the Netopia 3386-ent (not the wireless).

Quote:

Originally Posted by R3ap3R View Post
Check on the bottom/front for a tiny reset button.. I assume you already tried power cycling?
I've reset it to user default twice and to factory default twice.

Quote:

Originally Posted by ericeod View Post
I thought so too

I had a hard time logging into a Netopia router too. What I did was ran IPconfig to see the IP it was it was contacting. Then I typed that and got to the page. I did this all at my sister's office, because thats where I was working on the Netopia (its for her server). The user name and password where a specific default. I dont know what it was off the top of my head, but I googled around and stumbled onto it. It was a default user and the Netopia's SN I think. By the way, the IP started with HTTP://64 (not the standard 192). Hope this helps! I can get you tall the info, but it will take me a couple of days...
There was a glimmer of hope when I read this but it didn't work. The ipconfig is reading 192.168.1.1

Quote:

Originally Posted by ericeod View Post
Just go to the start command and type CMD. Then type IPconfig. It should be listed as the default gateway.

Trust me on this! I went through the same exact thing with the Netopia!!!

Correction: The default user name is: admin
I think the password I used was the SN for the router


Source
If I get there, I'll keep this in mind but I think it only applies to the wireless.

Quote:

Originally Posted by noobdown View Post
this might help once you get to that paoint

For security, you must enter an Administrative password for accessing the Netopia
Router.
• The administrative Name is admin.
• The initial Password is 1234.
Like I said, if I can get there, I will certainly try.
 
#17 ·
Did you try https:?
 
#18 ·
Once you are able to telnet to your router and successfully ping an IP address on the Internet, you have achieved Internet access from your workstation. If you are still unable to connect to the Internet using your browser, you should confirm that the Internet Options in the Control Panel of your workstation are set to connect via a LAN (not a proxy server and not a modem or dial-up adapter). For step by step instructions on configuring Internet Options, please see the following Netopia Quick Guide:

NQG_041: Windows Internet Properties for a LAN Connection

If you are able to open your browser and connect to sites using IP addresses but not domain names (ex. www.netopia.com), confirm the DNS Configuration in the TCP/IP properties of your workstation match the Primary and Secondary Domain Name Server IP addresses configured in the Easy Setup of your router (see Step IV).

from here
 
#19 ·
Quote:

Originally Posted by ericeod View Post
Can you ping it?

I hate to say this, but you might have to call your ISP. Check their site, maybe you can download a setup wizard.
Yes I can ping it and I can't possibly get myself to use a wizard, not in good conscience anyway.

Quote:

Originally Posted by binormalkilla View Post
Did you try https:?
I got excited for a second when I read this because no, I didn't but alas.
 
#20 ·
Quote:

Originally Posted by noobdown View Post
Once you are able to telnet to your router and successfully ping an IP address on the Internet, you have achieved Internet access from your workstation. If you are still unable to connect to the Internet using your browser, you should confirm that the Internet Options in the Control Panel of your workstation are set to connect via a LAN (not a proxy server and not a modem or dial-up adapter). For step by step instructions on configuring Internet Options, please see the following Netopia Quick Guide:

NQG_041: Windows Internet Properties for a LAN Connection

If you are able to open your browser and connect to sites using IP addresses but not domain names (ex. www.netopia.com), confirm the DNS Configuration in the TCP/IP properties of your workstation match the Primary and Secondary Domain Name Server IP addresses configured in the Easy Setup of your router (see Step IV).

from here
I'm connected and I can ping the ip address, it just won't log me on and 404's the page.
 
#21 ·
have you seen this? Also, from their tech support section, try download the latest firmware to a thumb drive, transfer to the affected computer, and then do this:
Using the Xmodem file transfer method via a console connection:
  1. Change your Hyperterminal/Zterm Settings and establish a session. From a PC with Microsoft Windows:
    1. Power the router off.
    2. Connect you router to your PC using the serial console cable that shipped with your router (DB-9 to DB-9).
    3. The console cable needs to be connected to the console port on the back of your router, and an available Com port on your CPU.
    4. Open Hyperterminal by going to the:
      Start Menu...
      ---> Programs...
      ---> Accessories...
      ---> Communications...
      ---> Hyperterminal...
      ---> Accessories...
    5. Double click on the "Hypertrm" icon.
    6. Enter a name and choose an icon to identify the connection.
    7. Select OK.
    8. For "Connect Using:" select the Com port the console cable
      is connected to, or "Direct to ComX."
    9. Select OK.
    10. Port Settings should be set to: Bits per second = 9600
      Data bits = 8
      Parity = None
      Stop bits = 1
      Flow control = None
    11. Select OK.
    12. The Hyperterminal window should be blank
      with a flashing cursor in the top left corner.
    13. Turn on the Router.
    14. The router Main Menu should appear within a few seconds.
    15. If not, press ctrl+L or hit the enter key to refresh the screen.
  2. Initiate the XModem file transfer.
    From the Main Menu, go to:
    Quick Menus
    ---> PC Card/Xmodem
    1. Select either "Send Firmware To Netopia" to upgrade your router firmware, or "Send Firmware to Netopia Wan Module" to upgrade your daughtercard firmware (option applicable to the R2020 or R7200).
      Please Note: The current firmware along with previous firmware versions are available on the Netopia website on our ftp server. The current firmware version, 4.11.3 (R-Series), is file name fel3.bin. Firmware version 5.3.8 (4000 Series), is file name fteR1.bin. For hyperterminal transfer, the file should be saved to your hard drive.
    2. Select "Continue."
    3. You will now have 10 seconds to start the file transfer through your Terminal program.


    From the Hyperterminal Menu Bar, go to:

    Transfer...
    ---> Send File...
    1. Use the protocol: Xmodem, and select the Directory and Folder in which you saved the firmware file/config file.
    2. Using the "Browse" option will allow you to select the correct Directory and Folder.
    3. At the end of the firmware download, all the lights on the router with flash for about 30 seconds, and the router will restart itself.
NOTE: Under no circumstances should you interrupt this process. When you telnet back to your router, the new firmware version supplied at the top of the Main Menu will indicate a successful firmware download. Every release of firmware includes changes, and may include feature variations not applicable with your current configuration. These variations can sometimes cause corruption of the router configuration, which will require you to reset the router to factory defaults, and erase your existing configuration. It is unlikely that you will have to reset your router to factory defaults, however, as a precaution, we recommend that you save either a written copy of your configuration or a configuration file from the Netopia router prior to upgrading the firmware. Your router's configuration file can be saved for backup via either an Xmodem or TFTP file transfer as well.
 
#23 ·
AFAIK Hyperterminal is for configuring serial devices......such as dial modems......not surethough. Judging by 9600 that looks like a baud rate....

EDIT:
Ah I see, those directions show how to flash the firmware using a serial connection. I would say that's his best bet for sure.
 
#24 ·
Quote:


Originally Posted by binormalkilla
View Post

AFAIK Hyperterminal is for configuring serial devices......such as dial modems......not surethough. Judging by 9600 that looks like a baud rate....

EDIT:
Ah I see, those directions show how to flash the firmware using a serial connection. I would say that's his best bet for sure.

Lol. I thought the same thing at first until I read on and realized what he could do with it. Thanks for the 2nd opinion though. :)
 
#25 ·
I took a Crysis break to help retain my sanity. Back to it now.

R3ap3R: I found that page but I'm not really familiar with hyperterminal. Guess its worth a shot. I'll give it a go and post back.

EDIT(2): removed first edit after reading it and realizing that I must be getting delirious.

EDIT(3): R3ap3R: I can't flash the firmware because then I lose my enterprise-level firmware.
 
#26 ·
Murphy and his law are kicking my but today. I went to the attic and fished out a serial cable only to get to the router and realize that this model doesn't offer a serial connection. Go figure.

Anyone else. I know this can work - it can't possibly be bricked, I'm connected through it right now.
 
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