Not much has gone on -- waiting for the 22nd so I can order the rest of the equipment... I did ask for a pay raise yesterday, and today got the response and was raised to $11/hour. I'm not quite sure what to think. The boss tells me he knows I am worth more, but that my pay will need to grow with the company, and that as the company makes more $$, I will make exponentially more $$. $11/hr for an IT Manager is pitiful, but I also have to take into account what previous experience I have. Thoughts? Questions?
Originally Posted by My Email
I would like to speak with you about something that is very important to me. It is important that I progress in life and keep moving toward goals. Someone who is not goal orientated becomes stagnant and eventually loses motivation to progress. My goal for 2008 is to purchase a house. That being said, I want to meet my goal - like you, I don't like losing, and not meeting my goals is like losing to me. The purpose of this email is to discuss the possibility of my pay being raised to $20.00 per hour. I am filling the duties of a few roles at RTUI, and will be continuing to fill a lot more in the coming years. I look forward to growing with RTUI, but I have to be realistic also about about being able to progress in my personal life.
In order to consider this, you have to consider the facts about what I have done for RTUI and what I offer to RTUI in the future. This should help you effectively gauge my value to RTUI.
Automated call tracking - eliminated need for logging calls with paper & pen.
- QWest and Nortel technicians could not figure this out and get it working. I did.
- Effectively caused top caller Sandy to go from 120 calls per day to over 200, more drastic changes seen in all other callers.
- Allows look up of when calls are made, allows agent performance to be measured accurately.
- Eliminated calls to 1-900-numbers
Repair, Upgrade, and Maintain office computers, printers
- Phones would go down every Friday for a few hours. QWest and Nortel techs could not figure it out. I figured out the issue and got it solved.
- Saved lost revenue from reps no longer being on phones for hours.
- Have fixed many phone related issues that would have otherwise had to be contracted out which wastes time and money.
- Am currently working to save RTUI a significant amount of money by converting to a VOIP setup which will save RTUI approximately $800/mo
- Successfully built 3 computers that are extremely reliable and purpose built to ensure work flow is not slowed down by technology in the future.
- Repair Multiple Printers at no cost to the company.
- Design and Implementation of vital network infrastructure
- Designed network at low cost to RTUI in comparison to other solutions
- Negotiated a 30% price break on network components and computers even though we do not qualify for such discounts because of the size of the order.
- Implemented Wiring for whole network infrastructure with the assistance of one other person.
- Configured Linux server to accept thin client terminals
- Configured thin client terminals to work properly with Linux, saving the company thousands in licensing costs.
- Fixed faulty wiring previously installed.
- Wrote calendar tracking and scheduling software to use
- Designed and programmed a local call-center website to be used when the rest of the computers are in place.
- Will be customizing software for RTUI's needs to ensure it is easy to use, and effective.
- Set up, configure, and support internal and external networks.
- Develop and maintains all systems, applications, security, and network configurations.
- Troubleshoot network performance issues and create and maintains a disaster recovery plan.
- Recommend upgrades, patches, and new applications and equipment.
- Provide technical support and guidance to users, both within the call center and outside sales reps.
- Provide policies and guidelines to the users, and ensure they are enforced in a timely manner.
I also have helped a few field reps fix issues which would otherwise have had to go to a computer repairman and they would be without the tools they need to perform theit job for a few days. In a Nutshell, I am the phone guy, I am the network administrator, the go-to guy, the repairman, the programmer, the web designer, and the guy who figures stuff out that people can't fix. And I love it. Soon the rest of the thin clients will be on the desks, and this place will be ROCKING.
My pay currently is at $10/hr, which comes out to $19200/yr. This is consistant with a call center representative.
At $20/hr, it would come to $38,400, which is still way below the industry standard in this area for an IT Manager, Network Administrator, Programmer, or even a Phone Maintenance person.
This chart shows the median salary for a Information Technology (IT) Manager in Spokane, Washington.
I am working diligently toward my A+ and Network+ certifications, as well as my Cisco Certified Network Associate certification. I believe that the requested pay is fair to me, as well as RTUI. I believe I have proven that my knowledge is vast in my field, and even though I don't have the certifications yet to back it up, the knowledge is there, it is fresh, and I know how to put it to work for the company. I have a very good friend who has a Bachelors in Computer Science, majoring in Network Engineering and Programming, and he still calls me on a regular basis for advice because he does not know the newer material like I do.
I appreciate you taking the time to read this through, and I look forward to speaking with you about this.
Originally Posted by The Response
Let's talk today at the office. You are worth far more than we are paying you and I am sure we can in time work this out, but you know and I know there are hurdles that have to be met in order to get to the level of pay that you deserve to make. Let's talk and make sure you and I are on the same page. The person we have to convince is [*******]. Our numbers have been so low lately that he is just as likely to say that the technological changes are the problem not the solution."Look at the number's!"
The best time to ask for a raise is always when we are on top not when we are on the bottom and right now the whole team is at the bottom. There are changes coming within RTU that will make us much more cash fat. The money is there don't get me wrong, but we have to prove that what you do is so invaluable to RTU and to Doug's financial bottom line that he will say "just give him the raise...."
Let's just say your pay will increase and as our numbers go up and they will go up your pay will rise exponentially.
You are an extremely important part of this operation and I appreciate all that you do more than you know.
Thanks for your patience in regard to this as we continue to grow.
We had a conversation in person, and I was raised from $10/hr to $11/hr. I suppose that means in 1 year, I got a $3/hr raise. That's not bad, if you look at it that way.. but..
I really enjoy what I do, but I need to get paid too. You know what I mean? I have been there a year, and have accomplished this - do I stick it out, work my ass off, and hope for the best? Or use this as experience and an awesome resume point and put myself on the market for wages comparible to others in my area? If I did the second one, I have no idea what they would do without me working on their computers - its my network, my design, my implementation - they can't just hire joe-blow to come in, sit down, and maintain it. He would have to be proficient in Linux, Thin Computing, various switches/routers, and generally a pretty smart person to figure out how it all works.... unless, of course, he reads this thread
But Remember, I'm 23, going on 24 in April, I have no formal technical education, and *technically* according to the job market, I know jack about computers.