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[CBS] Computer Technicians Put To Test - Page 2

post #11 of 90
Jeez.

Quote:
Best Buy told Consumer 10 that "we should have detected this problem. This is our error, and our service guarantee would ensure resolution of the problem to the customer's satisfaction."
How about 'for free'?
post #12 of 90
Hey, thats in Columbus.
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post #13 of 90
It's not the company, it's the workers that doesn't know. =/
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post #14 of 90
Quote:
Originally Posted by TaiDinh View Post
It's not the company, it's the workers that doesn't know. =/
This is true ^

Certain locations may not have experienced techs or lead techs that are right for the job. Not all stores are like this though. Sometime it does depend on location =\\

EDIT: I just realized I wrote this backwards. I think that the requirements to be a tech should be a little higher. I know some techs and salesman that are not out to get people and actually know there stuff
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post #15 of 90
Quote:
Originally Posted by TheHoff View Post
Ya and the guy who actually figured it out didn't even charge them for it.
Yeah i wouldn't either myself.
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post #16 of 90
Quote:
Originally Posted by TaiDinh View Post
It's not the company, it's the workers that doesn't know. =/
Its the company hiring policy to put salesmen in the repair department instead of knowledgeable PC techs. So yea, the workers don't know, but its the businesses fault.
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post #17 of 90
I've actually been to each store they mentioned in the article. Micro Center's employee's, while still noobish, know a lot more than the GeekSquad and Firedog combined.
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post #18 of 90
I have met a few guys at bestbuy and stuff that know what they are doing, but they dont last long because they give out free good advice, which is against buying from the store many times lol.
    
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post #19 of 90
Quote:
Originally Posted by Mootsfox View Post
I've actually been to each store they mentioned in the article. Micro Center's employee's, while still noobish, know a lot more than the GeekSquad and Firedog combined.
Then a thought hits me. The average underaged member on OCN knows much more than all 3 of those places combined.
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post #20 of 90
Quote:
Originally Posted by Mr.N00bLaR View Post
This is true ^

Certain locations may not have experienced techs or lead techs that are right for the job. Not all stores are like this though. Sometime it does depend on location =
Thats why a CURRENT A+ should be mandatory. Anyone who has their A+ would have been able to detect that problem, and would have asked the right questions.

But NuclearCrap, I wouldnt say that. Because the guy in there with his A+ will know more about actual repair .
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