Originally Posted by DarkFury
I realize that you must defend your former employer... (at least it appears that you are defending them by the tone of your posts.)
But honestly, I'm just calling a spade a spade. Flat rate or not, some of the "additional services and goods" that are unnecesarily pushed onto consumer by Geek Squad staff still makes them not a recommended option in my book. My customers get a personal service guarantee and I'm prepared to back up my work (as I've done before with repairs that didn't work correctly). Either way, I still disagree with BB's policies on this and as a consumer I do choose not to use the GS service. Whether or not my prices are lower than GS's prices is probably of no concern to Best Buy... as they can find plenty of other "suckers" out there (you even mentioned that you think of these folks as "suckers" so with that mentality in a SERVICE environment, then you are just wrong off the bat in my book.)
Also, for certain services I do offer a "flat rate" as well. I price by the job, not necessarily by the time it takes to do it. Still, my "flat rate" is lower than GS's therefore those local customers who are aware of my services are in a "win-win" scenario. I give them honest (to the best of my ability) advice and I give them exactly what they need. I do not have a "profit motive" to sell additional hardware to them, therefore I care not that the GS doesn't like my ability to undercut their prices for "services rendered".
Just my personal opinion... no need to get offended or defensive over it.
First of all... No one is offended or defensive. I was merely giving an informed opinion of what I truely think about the geeksquad in a otherwise grossly uninformed topic of convo. I worked for them. I saw all the flaws in their business first hand.
As for suckers... Well, I feel that my talents are priceless. hehe.. If I can get you to pay more for my services than the poor schmuck down the street then Im going to. That doesnt mean your not going to get the same if not better quality of service as the schmuck down the street. And if I do a good job of doing that and most customers are happy with their service. Then whats so wrong with that. Ill tell you... Absolutely nothing.
As far as I am concerned. Most consumers are suckers because they dont do their homework and are just too lazy to. They walk in and are expecting you to watch out for their economical well being. That aint me. As a person trying to make more money than just enough to get by, Im not here to babysit the consumer. If I can get you to purchase my more expensive fool-proof-guaranteed to-work-better-for-you-in-the-long-run solution instead of the bandaid solution (that most desparate tech shops will offer mind you) that will just get you by, then by god thats what I am going to do and I will profit well from it. There is nothing wrong with that. This is a dog-eat-dog world.
I offer solutions. Whether it be expensive or inexpensive or the best solutoin or not is a matter of opinion.
I can honestly say that in my 4+ years of experience as a tech/network/sys admin, I have never "lost" a customer. Nor has any customer of mine had anything but good things to say about the level of service I have provided. Geeksquad or no geeksquad...
It really just comes do to personal rapport. When you have that, people generally will pay any amount of money for someone they feel they can trust.
And for the record... Geeksquad isnt interested in selling any extra hardware
. Simply because the margins are so thin. If they do try to sell you hardware, its only segway into selling you the services that can be offered along with it.
I dont really defend geeksquad the company. But I do defend the hard working techs that work for them (the field techs anyway). They really are a solid group of people. ...Atleast they were 2 years ago when I worked with them.