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Vista is connected to internet but IE won't display page

post #1 of 11
Thread Starter 
I work as a computer tech for PennState.
We got a computer in that will connect to a wired connection. AIM and Windows Update both work, however installed firefox, firefox portable, and IE all don't work. We have already ran Spybot, Ad-aware and Symantec AV on the computer in safe mode. We have also run winsock fix, hijackthis, and scshredder.

The computer loses about 1/8 of the packets on ping requests.
I know that the connection itself is good because we have used it on hundreds of other computers with no issues.

This is a Vista machine, does anybody know how to solve this.
Thank you!

Edit: We also tried a test NIC and reset the browsers' settings. Also, save mode with networking yields similar results.


Edit#2: We got a 2nd machine in today with a similar problem. It is XP. The internet works for about 5 min then shuts off. AIM still works, but no browsers. Similar spyware + virus scans have been run. We disabled all startup items, installed IE7, and ran windows update.
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post #2 of 11
I get this same strange problem on both XP and Vista...everything except the browsers will work. It's usually solved by a restart. It will only happen to me about once a week, but it was once so bad on my XP machine, I had to re-install to fix it. Sorry, but I'm as baffled as you are.
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post #3 of 11
When you say you've ran the winsock fix, please expand upon this. I believe your problem is sitll within the TCP\\IP stack and winsock settings. For the XP machine try downloading and running TCP Optimizer and see if this helps since it will rewrite the both of those files. On the vista machine i'd say try deleteing the winsock file and reinstalling it from the CD.
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post #4 of 11
I had this same problem on my mother inlaws pc twice. First time re-installing IE fixed it, second time uninstalling and reinstalling the nic fixed...

I have no idea why it does it.....
 
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post #5 of 11
Thread Starter 
Quote:
Originally Posted by HatesFury View Post
When you say you've ran the winsock fix, please expand upon this. I believe your problem is sitll within the TCPIP stack and winsock settings. For the XP machine try downloading and running TCP Optimizer and see if this helps since it will rewrite the both of those files. On the vista machine i'd say try deleteing the winsock file and reinstalling it from the CD.
Winsock fix: (cmd prompt)
netsh winsock reset

I'm not working today, but I will pass on what y'all said.
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post #6 of 11
Quote:
Originally Posted by bruestle2 View Post
Winsock fix: (cmd prompt)
netsh winsock reset

I'm not working today, but I will pass on what y'all said.
yeah, i'm of the firm belief that the cmd fix for winsock does nothing lol. it's never fixed a single problem for me.
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post #7 of 11
If these are laptops just turn off the wireless device then turn it back on. On my dell notebook it is the fn key plus F4 or F5 (I forget). It is a little icon that looks like an antenna recieving radio waves. You will see the icon in windows (bottom right of screen) that will let you know that the connection is dead. Hit the same buttons to fire the connection back up and it should reset.

A restart does not always help me and I have to restart the wireless device to get it all working again.

GL
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post #8 of 11
Thread Starter 
These are wired connections. We already disabled the wireless on them because we don't want them auto-connecting to the wireless.
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post #9 of 11
DO this it worked for me a ton of times without issue

1. Click Start, and in Search, type cmd. (be sure to search entire C: drive and system files.)
2. Right-click the cmd entry that appears in the search results, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. At the command prompt, type the following, and then press ENTER after each:
Netsh
Winsock
reset

Then, you should see the following message:
Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset.
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post #10 of 11
Thread Starter 
Quote:
Originally Posted by GEO1277 View Post
DO this it worked for me a ton of times without issue

1. Click Start, and in Search, type cmd. (be sure to search entire C: drive and system files.)
2. Right-click the cmd entry that appears in the search results, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. At the command prompt, type the following, and then press ENTER after each:
Netsh
Winsock
reset

Then, you should see the following message:
Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset.
Yea, I thought for sure that winsock reset would help this issue (it has in the past).
I would imagine that those three commands do the same as "netsh winsock reset" all on one line?
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