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[TC] Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case - Page 6

post #51 of 96
Time to check the popular chans. Doing something like this perfectly fits the profile of a /b/tard D:
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Akiyama Mio
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post #52 of 96
Thread Starter 
Quote:
Originally Posted by Coma View Post
Time to check the popular chans. Doing something like this perfectly fits the profile of a /b/tard D:
so true. poor guy really got shafted in this one.

I realize that it's company policy to clean RMA products, but the fact that a telephone operator told him that his case would be returned with all artwork/signatures intact makes company policy irrelevant.
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post #53 of 96
Quote:
Originally Posted by Stephen Chan View Post
so true. poor guy really got shafted in this one.

I realize that it's company policy to clean RMA products, but the fact that a telephone operator told him that his case would be returned with all artwork/signatures intact makes company policy irrelevant.
The telephone rep NEVER said that. Show me were she said that.

He was told he would get the same xbox back. He got the same xbox back.

Don't trust your prised crap with strangers, I thought that was common knowledge.
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The Fox Box
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post #54 of 96
I don't get the image of a rough-scrubbed case with lots of elbow grease in my mind. I just see industrial solvent being sprayed on it taking all the memories away in a few seconds.

Just cause it's more sad that way and I'm SURE that MS would have those chemicals to clean it.
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post #55 of 96
Quote:
Originally Posted by slipstream808 View Post
I don't get the image of a rough-scrubbed case with lots of elbow grease in my mind. I just see industrial solvent being sprayed on it taking all the memories away in a few seconds.

Just cause it's more sad that way and I'm SURE that MS would have those chemicals to clean it.
Again, this is why you don't just ship something so meaningful to you off to strangers...
     
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post #56 of 96
Quote:
Originally Posted by Mootsfox View Post
Read his letter. He never said anything about getting the artwork back. He said he wanted the same xbox back. WHICH HE GOT.

I put the blame on the dude who sent it back. You can't expect them to treat your case specially. They have to wash/clean the casing, the person doing the cleaning might have not even known what that artwork was.

If the guy was serious about keeping the artwork he should have clear coated the xbox or similar. It's his own fault, and the only reason this is making news is because it seems like a fair stab at the greedy giant Microsoft who loves to make your life miserable
Quote:
Originally Posted by Mootsfox View Post
This will be the last time I say this, since most of this thread can't read.

THE EXACT CONSOLE THAT HE SENT IN WAS RETURNED TO HIM. THIS IS EXACTLY WHAT WAS PROMISED. NOWHERE DID HE TELL THE REP OVER THE PHONE TO NOT CLEAN HIS CONSOLE. HE ASKED FOR THE SAME CONSOLE BACK, AND HE GOT IT.

I dont agree that.

Imo although not 100% clear shows that he wants his signed goods back:

A) He wrote quite a lot explaining the signatures and I don't think he would of done that unless he wanted it back

B) Quote from his original letter: "it is logical to conclude that I would be most disappointed should I receive a different console with a plain white case in return.

Please take care in handling the case, as despite the fact that the ink is permanent and has had plenty of time to set, the possibility yet remains that it may be smudged."

That clearly shows he wants the signatures on the case back and not just the 'same unit'.

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post #57 of 96
Thread Starter 
Quote:
Originally Posted by slipstream808 View Post
I don't get the image of a rough-scrubbed case with lots of elbow grease in my mind. I just see industrial solvent being sprayed on it taking all the memories away in a few seconds.

Just cause it's more sad that way and I'm SURE that MS would have those chemicals to clean it.
actually, 70+% ethanol takes sharpie off no problem. we use it all the time in the lab to relabel glassware.
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post #58 of 96
Quote:
Originally Posted by Mootsfox View Post
This will be the last time I say this, since most of this thread can't read.



THE EXACT CONSOLE THAT HE SENT IN WAS RETURNED TO HIM. THIS IS EXACTLY WHAT WAS PROMISED. NOWHERE DID HE TELL THE REP OVER THE PHONE TO NOT CLEAN HIS CONSOLE. HE ASKED FOR THE SAME CONSOLE BACK, AND HE GOT IT

I also think in his letter and I would assume (sure though those assumptions can get me in trouble sometimes) that even on the phone he made it clear though that he wanted to keep his signatures on there. it shouldn't require a flat out I want the same case and the same signatures on there. saying "I want the same case back because I have collected many signatures on there" should imply you would prefer to keep the signatures also rather then just wash the case get rid of the signatures and send the same case back

2+2


as far as you saying what the conversation between him and rep goes I didn't see a transcript of it on there. can you point me to it cause at this point I don't know what was said for sure on the call.
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post #59 of 96
How kind of them to give your product a complimentary scrub for requiring service
post #60 of 96
Quote:
Originally Posted by e_dogg View Post
Again, this is why you don't just ship something so meaningful to you off to strangers...
no - you see. You shouldn't have to think like that. Especially when the product costs like $300. You should be able to ship it off without having to worry about it. You should be able to TRUST them. Especially when they said that it would be ok.

If it means that the person who did it was to look their job if they didn't do it, then good for them if they wouldn't have done it. Because that would've been the right thing to do.
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