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[TC] Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case - Page 8

post #71 of 96
I don't why people are so adamantly defending Microsoft. The rule of business is "the customer is always right." Imagine if you ordered a burger at a restaurant and you were allergic to pickles and asked for them to be removed and got, "sorry, company policy says we don't remove any ingredients."

And to that guy who said things about dirt, what the heck? When I think of dirt , I think of dust or actual dirt. Not sharpie lines that resemble pictures and words.
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post #72 of 96
Quote:
Originally Posted by Bobwich III View Post
I don't why people are so adamantly defending Microsoft. The rule of business is "the customer is always right." Imagine if you ordered a burger at a restaurant and you were allergic to pickles and asked for them to be removed and got, "sorry, company policy says we don't remove any ingredients."

And to that guy who said things about dirt, what the heck? When I think of dirt , I think of dust or actual dirt. Not sharpie lines that resemble pictures and words.
Damn, you know, you're right. Pedro should have decided, "hey, thats great artwork, screw my hard to find job, I'm going to not clean this one". Then the line manager sees that theres an uncleaned xbox, and Pedro gets fired. That way, Johnny here in America can have his priceless Xbox returned to him, free of charge (he was out of warranty).
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post #73 of 96
Quote:
Originally Posted by rx7speed View Post
has this world really gotten bad enough that when given an expectation from a company that we dare not trust it and to trust that expectation that was given means the customer is at fault?



this is sad
What expectation was he given?? Only expectation I see is to get the same case back, and he did. Yes, we do live in a society where individual customers are often forgotten due to the use of assembly lines and cheap labor, but guess what?? That computer you have, it would cost about 5 times more if we didn't have such a system. So if you are in a situation where you NEED someone to cater to you as an individual, you do not ship your oh so valuable case to Mexico with a stinking note on it and then believe you are somehow owed the same treatment you would have gotten walking it into a small local business. The only thing "sad" about all this is people really expect to have their cake and eat it too.

"I want the repair to be cheap AND I want the same quality I would get from a local business I can just walk into!" It doesn't work that way
    
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post #74 of 96
So we blame the company, because of one employees mistake? Yeah thats the way to solve it.
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post #75 of 96
Quote:
Originally Posted by Mootsfox View Post
Damn, you know, you're right. Pedro should have decided, "hey, thats great artwork, screw my hard to find job, I'm going to not clean this one". Then the line manager sees that theres an uncleaned xbox, and Pedro gets fired. That way, Johnny here in America can have his priceless Xbox returned to him, free of charge (he was out of warranty).
Well then there's an obvious issue of what you think "dirty" is. I know that signatures and artwork are not "dirty". Not to mention the rep said that he'd get his xbox case back. And I'm sure he explained the story to the rep, so don't go on saying that he never said they wouldn't clean it off. The article doesn't give the full conversation.
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post #76 of 96
I never said dirty. But it's their job to clean them, and I bet they get in trouble if they don't do their job. As far as I can tell, he was told he would get his xbox back. They didn't say anything about not washing it, or keeping the writing on it.
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post #77 of 96
I'm just saying that if he was cautious enough to submit a letter with his box then he would be very thorough with the rep just to be sure.
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post #78 of 96
Quote:
Originally Posted by Mootsfox View Post
Damn, you know, you're right. Pedro should have decided, "hey, thats great artwork, screw my hard to find job, I'm going to not clean this one". Then the line manager sees that theres an uncleaned xbox, and Pedro gets fired. That way, Johnny here in America can have his priceless Xbox returned to him, free of charge (he was out of warranty).
then pedro goes and grabs his hispanic friends/co-workers riots against the companybecause the line manager wouldn't say anything about it. Its a PICTURE, its not like it is scribble with markers.

You are defending this like you actually care about M$.
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post #79 of 96
Quote:
Originally Posted by carl25 View Post
the employees HAVE to clean every 360, and i think someone's job is more important than a bunch of signatures and pics
Correct///

They have to get crazy nasty crap in their. Some people are weird...
post #80 of 96
Quote:
Originally Posted by carl25 View Post
the employees HAVE to clean every 360, and i think someone's job is more important than a bunch of signatures and pics
C'mon man he scrubbed the entire thing off, you can still clean it without ruining the Maker paint ... and imo this was no accident or something someone had to do... it was prolly some jeleous asswipe... cause if it wasnt he would have at least made sure NOTHING was left or replace the case...
    
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