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Broken Hard Drive?

post #1 of 7
Thread Starter 
I got a used WD7500AAKS from a member here but I can't seem to get it to work. Here's what's the symptoms..
  • BIOS recognizes it.
  • Device Manager recognizes it.
  • Disk Management doesn't recognize it. (drive does not show up in My Comp as well...but that's to be expected...)
  • HDD regenerator (a DOS-like program that boots off a floppy) says it had a billion bad sectors.
  • WD Lifeguard Diagnostics gives me "Cable Test::Read diagnostics sector error!"
  • I tried 3 different SATA cables, 2 different hard drives, 2 different computers, 2 different power connectors and I still get the same result.
  • S.M.A.R.T. Status is a pass.
so...my questions are...
1. What tests should I try to run next?
2. What is wrong?
3. What should I do? Contact WD through their "Ask WD a question"? Does WD's warranty policy hold true if the drive is bought used?

Thanks in advance.
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
E4300 Abit IP-35 Pro Diamond HD4870 512MB Corsair 2x2GB 5-5-5-12 
Hard DriveOSMonitorKeyboard
2 x 74GB WD Raptors Windows Vista ultimate Viewsonic 20.1 Saitek Eclipse 
PowerCaseMouseMouse Pad
Corssair TX750W CM Cosmos S Logitech G5 F-Func 
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post #2 of 7
I wouldn't even use that drive. The disk is dying, that's for sure, contact their RMA departement directly.
    
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Samsung SM961 1TB NVMe + 1TB Samsung 840 Evo External Asus drive 2x MCP655 in independent loops Windows 7 Pro 64-bit 
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Intel i7 6850K 4.3GHz (100x43) 1.355v Evga X99 Classified BIOS 2.03 Gigabyte Aorus Xtreme 1080ti G.SKILL 4x4GB 3200MHz 16-16-16-36 1T 1.35v 
Hard DriveOptical DriveCoolingOS
Samsung SM961 1TB NVMe + 1TB Samsung 840 Evo External Asus drive 2x MCP655 in independent loops Windows 7 Pro 64-bit 
MonitorKeyboardPowerCase
Philips BDM4065UC 40" 4K Logitech G19 Evga 1200 P2 Enthoo Pro M 
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post #3 of 7
use D-ban on it. beware. it takes forever
http://dban.sourceforge.net/
post #4 of 7
Yup, seems to be dying.

RMA It.
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Teh PC!
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-2600K ASUS P8Z68-V PRO/GEN3 XFX Double Dissipation R9 290 2 x 8GB G.SKILL Ripjaws X Series 
Hard DriveHard DriveHard DriveHard Drive
SanDisk Ultra Plus 2 x Seagate Barracuda 7200.12 ST31000528AS 2 x Seagate Barracuda 7200.10 ST3500630AS Seagate Barracuda 2TB 
Optical DriveCoolingOSMonitor
LITE-ON iHAS124 Thermalright Ultra Extreme 120 Windows 8.1 Pro 64-Bit ASUS VN248H-P 
KeyboardPowerCaseMouse
Logitech G510 Seasonic SS-760XP2 760W Corsair 650D Logitech G500 
Mouse PadAudioAudioAudio
Razer eXactMat ASUS XONAR D1 -7.1 Channel PCI Audio Card Sound... AKG Acoustics K550 Closed-Back Reference Headph... Grado Prestige Series SR325is Headphones 
AudioAudioAudioAudio
M-Audio BX5a Deluxe 70-watt Bi-amplified Studio... Dayton SUB-120 12" 150 Watt Powered Subwoofer Millett "Starving Student" Hybrid Amp Sennheiser HD595 
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post #5 of 7
1 Bad Sector = RMA, or contact the member that sold that to you.
The Leviathan
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2x 1TB Samsung 960 PRO 193TB unRAID Server 3x 140mm Noctua NF-A14 Noctua NH-D15 
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Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
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The Leviathan
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CPUMotherboardGraphicsRAM
Intel i7 6700k @ 4.7GHz MSI Z170A Gaming M7 12GB NVIDIA Titan X (Pascal) 32GB G.Skill Ripjaws V (DDR4 3200) 
Hard DriveHard DriveCoolingCooling
2x 1TB Samsung 960 PRO 193TB unRAID Server 3x 140mm Noctua NF-A14 Noctua NH-D15 
OSMonitorKeyboardPower
Windows 10 Pro x64 65" LG 65E6P (4K OLED) Ducky DK9008 Shine 3  Corsair AX860 
CaseMouseAudioAudio
Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
AudioAudioAudioAudio
4x Klipsch RS-62 (Surround Speakers) Klipsch RC-64 (Center Speaker) 4x Klipsch CDT-5800-C II (Atmos Speakers) 2x SVS PB16-Ultra (Subwoofers) 
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post #6 of 7
Thread Starter 
does anyone know if WD accepts RMAs from someone other than the original owner?
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
E4300 Abit IP-35 Pro Diamond HD4870 512MB Corsair 2x2GB 5-5-5-12 
Hard DriveOSMonitorKeyboard
2 x 74GB WD Raptors Windows Vista ultimate Viewsonic 20.1 Saitek Eclipse 
PowerCaseMouseMouse Pad
Corssair TX750W CM Cosmos S Logitech G5 F-Func 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
E4300 Abit IP-35 Pro Diamond HD4870 512MB Corsair 2x2GB 5-5-5-12 
Hard DriveOSMonitorKeyboard
2 x 74GB WD Raptors Windows Vista ultimate Viewsonic 20.1 Saitek Eclipse 
PowerCaseMouseMouse Pad
Corssair TX750W CM Cosmos S Logitech G5 F-Func 
  hide details  
Reply
post #7 of 7
Quote:
Originally Posted by Kipper View Post
does anyone know if WD accepts RMAs from someone other than the original owner?
Ask the person you bought it from for a invoice, that should be plenty.. Just say you moved or something.

I RMAed a WD mybook a year ago and didn't even need a invoice though. All I did was fill out the RMA form, all they wanted was the serial number.
The Leviathan
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 6700k @ 4.7GHz MSI Z170A Gaming M7 12GB NVIDIA Titan X (Pascal) 32GB G.Skill Ripjaws V (DDR4 3200) 
Hard DriveHard DriveCoolingCooling
2x 1TB Samsung 960 PRO 193TB unRAID Server 3x 140mm Noctua NF-A14 Noctua NH-D15 
OSMonitorKeyboardPower
Windows 10 Pro x64 65" LG 65E6P (4K OLED) Ducky DK9008 Shine 3  Corsair AX860 
CaseMouseAudioAudio
Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
AudioAudioAudioAudio
4x Klipsch RS-62 (Surround Speakers) Klipsch RC-64 (Center Speaker) 4x Klipsch CDT-5800-C II (Atmos Speakers) 2x SVS PB16-Ultra (Subwoofers) 
  hide details  
Reply
The Leviathan
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 6700k @ 4.7GHz MSI Z170A Gaming M7 12GB NVIDIA Titan X (Pascal) 32GB G.Skill Ripjaws V (DDR4 3200) 
Hard DriveHard DriveCoolingCooling
2x 1TB Samsung 960 PRO 193TB unRAID Server 3x 140mm Noctua NF-A14 Noctua NH-D15 
OSMonitorKeyboardPower
Windows 10 Pro x64 65" LG 65E6P (4K OLED) Ducky DK9008 Shine 3  Corsair AX860 
CaseMouseAudioAudio
Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
AudioAudioAudioAudio
4x Klipsch RS-62 (Surround Speakers) Klipsch RC-64 (Center Speaker) 4x Klipsch CDT-5800-C II (Atmos Speakers) 2x SVS PB16-Ultra (Subwoofers) 
  hide details  
Reply
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