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S.O.S. - new system shuts down playing ANY game! ASUS P5N-D+Q6600

post #1 of 15
Thread Starter 
hello all - please help!

I have a brand new system, I have given this 29 days of troubleshooting, and it is my last day before I have to apply for an RMA on my 30day newegg.com return policy for a couple products I purchased... My system will post, boot into windows --- running vista x64 ultimate SP1 and windows xp SP2/32bit in dual boot setup --- once in windows I can run ANY application, video, etc without problem, for days on end == but as soon as I load up a game [and that is _the_ main reason I built this box], my system SHUTS down, out of nowhere! No slow down, no warning, just *boom* power off!!$@#
I am an old-school troubleshooter, and know my **** pretty well, but this has me stumped! someone please help a fellow out =)

....the problem is OS independant, RAM independant, _probably not heat related_, just plain has me perplexed....

Games I can start up ANYTIME, and the problem occurs [actually every game I've tried so far]
Call of Duty 4 - direct X 10 and DX9
Crysis [64bit and 32bit] - direct X 10 and DX9
Gears of War - direct X 10 and DX9
Bioshock - direct X 10 and DX9

- I've ran different OSs, same problem [vista x64 ultimate, now SP1 and windows xp SP2/32bit]
- I've swapped between, in and out trying each single stick, to using all 4, 4x1G sticks of ram [CORSAIR 1Gx2 TWIN2x2049-6400 R, and KINGSTON 1Gx2 KVR800D2N5K2/2G]
- tried every one of my 4x PCI-E 6pin connectors connecting one at a time to my video card --- the power supply is 650watt hec zephyr SLI/crossfire supported, I figured 4x+12V rails @ 17A/each should be fine for a single 8800 GTS 512MB??
- tried adding 5 more case fans, positioning them and repositioning them, to just currently putting the motherboard/video/ram and all outside of the case, exposed to the cold air in my basement [62degree room temp], on an anti-static sheet and foam, so to be sure its not a grounding issue in the case or something...
- uninstalled/reinstalled all different versions of drivers nvidia, and "tweaked" others - currently running stock nvidia 169.44 on vista x64 ultimate downloaded from evga's site, and the current nvidia drivers for XP from evga's site
- reinstalled OS multiple times, currently on a fresh minimal installs of both OSs [installed indepently first, now dual booting]
- tried OC'n, stock, everything in between = ASUS overclock speed/FSB/voltage settings... I've read you need to specify voltage config for Vcore/HT/NB/SB/DIMMs with this motherboard and processor, I've tried this using all stock settings from manufactures' specifications, as well as starting from incrementing voltage in steps of .05 increments where applicable
- specified memory timings, and tried AUTO
- disabled all unnecessary things in BIOS to try and strip it down, and tried defaults, and custom settings....
- making sure all fan settings are set to performance, then disabled -- many differnt combos!
:: yes, I crank up the nvidia 8800 onboard fan to 100% via ntune every time I boot
:: CPU fan is _huge_ arctic cooling freezer 7 pro, and seems to do a good job
:: again the whole machine is outside the case, exposed to the air, so it says nice n cool, with a couple fans pointed at it...
- no add-on cards are in the system other then video card, everything else is onboard, or just ram+DVD and hard drive
- I've enabled and checked all "event/error/application" logs vista x64 has default, tried using the tool "everest" and enabled logging every 1 second, playing a game, while pulling EVERYTHING, also speedfan and nvidia monitor has event logging, whcih isn't telling me anything either... I am open to trying any other program that may help me diagnose/isolate the issue
- I've tried to use the ntune tool and ati tool to test stability, results were no problems found, computer stayed stable

I'm not sure what to think, is it the power supply, video card, motherboard, CPU, or ram??? somebody please help - I am leaning toward PSU issue...

is there anything out there that I could use to test the power supply itself, and see at what point it shuts off?? it just seems like it would have to be power, heat, or motherboard/cpu related but heat just doesn't seem to be the answer - I boot up and idle around motherboard temp @ 23C, CPU @ ~20-26C, video card @ ~22-26C and I seem to top out at = motherboard @ 25C, CPU @ ~24-30C, video card @ ~28-33C --- this isn't too hot is it?

;;for reference i have some files uploaded that may give ya an idea what I am dealing with here;;
nvidia ntune system information output
cpu-z html output (OC'd to 3.0GHz)
example Everest log that captures the power down issue [last entry]
another example Everest log capture with power down issue [last entry]
SpeedFan log capture during power down issue
another SpeedFan log capture during power down issue

;;my PC build as of 2/20/2008 ;;
ASUS P5N-D nForce 750i SLI Motherboard
Intel Core 2 Quad Q6600 Kentsfield 2.4GHz CPU
CORSAIR XMS2 2x1GB DDR2 800MHz - TWIN2X2048-6400 (1 came DOA)
Kingston 2x1GB DDR2 800MHz PC6400 - KVR800D2N5K2/2G
EVGA GeForce 8800GTS (G92) 512MB 256-bit GDDR3 Video Card
hec Zephyr 650 ATX12V 650W Power Supply
COOLER MASTER Centurion 5 CAC-T05-UW Computer Case
Western Digital Caviar SE SATA2 WD800AAJS Hard Drive
SAMSUNG 20X DVD±RW w/LightScribe SATA Model SH-S203N
1x - Antec 120mm TriCool Blue case fan
3x - Antec 80mm Ball Bearing case fans
leviathan
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 Kentsfield 2.4GHz ASUS P5N-D nForce 750i SLI eVGA GeForce 9800 GTX CORSAIR XMS2 2x1GB DDR2 + KingstonVR 2x1GB DDR2 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
KeyboardPowerCaseMouse
Logitech S510 (wireless) PC Power & Cooling Quad 750W Silencer (black) COOLER MASTER Centurion 5 CAC-T05-UW Logitech S310 
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leviathan
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Intel Core 2 Quad Q6600 Kentsfield 2.4GHz ASUS P5N-D nForce 750i SLI eVGA GeForce 9800 GTX CORSAIR XMS2 2x1GB DDR2 + KingstonVR 2x1GB DDR2 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
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post #2 of 15
Sounds like the GFX card to me. Have you another you can try?


edit: the only way I know of to check the PSU is with a DMM. Also, does this do the same thing at stock speeds? (you should go to the user CP tab at the top of the page and fill in system specs so we can see what you have without having to look at the first page of the post.) Welcome to OCN


edit2: FYI, I had an EVGA 8800GTS G92 fail on me after 2 days and had to RMA it. It worked fine for a day or so and then shut down and wouldn't display. it couold very well be your GFX card. if you have swapped out everything else and it has been OK, *shrug*
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post #3 of 15
It sounds like the video card is having issues. Either that or the PSU. Have another card you could test?
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post #4 of 15
Have you updated your mobo bios yet?
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post #5 of 15
Sounds like a PSU issue... Check your 12V rails... make sure you have enough AMPS
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post #6 of 15
Sounds like your problem might be the gpu as mentioned above.
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post #7 of 15
HEC is a sub-par company, I don't know why you paid money for one of their power supplies. The problem definitely sounds power-related, I'd get a new power supply. From a good company this time.
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post #8 of 15
Thread Starter 
Quote:
Originally Posted by dralb View Post
Sounds like the GFX card to me. Have you another you can try?
no, not currently

Quote:
Originally Posted by dralb View Post
the only way I know of to check the PSU is with a DMM. Also, does this do the same thing at stock speeds? (you should go to the user CP tab at the top of the page and fill in system specs so we can see what you have without having to look at the first page of the post.) Welcome to OCN
I updated my data now, thanks for the pointer --- yes, same thing at stock and OC'd, system just powers off with no warning, ANYTIME I play a game
leviathan
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Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
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leviathan
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Intel Core 2 Quad Q6600 Kentsfield 2.4GHz ASUS P5N-D nForce 750i SLI eVGA GeForce 9800 GTX CORSAIR XMS2 2x1GB DDR2 + KingstonVR 2x1GB DDR2 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
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post #9 of 15
Hmm It runs fine when running ATI Tool artifact scanner? Have you tried 3dmark06 or the openGL fur rendering benchmark? I would be curious if it reacts the same with any 3d application.

http://downloads.guru3d.com/3DMark06...load-1297.html

http://downloads.guru3d.com/OpenGL-F...load-1717.html
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post #10 of 15
Thread Starter 
excellent suggestions by all! big thank-you to newegg, I'm RMA'n memory [1 was DOA, but have to replace both @ same time], the video card and PSU. I am going with replacements for RAM and video card, but requesting refund on the PSU -- I am going to replace the hec Zypher 650W PSU for this instead = OCZ StealthXStream OCZ600SXS 600W Power Supply, reviews are mostly, on,the, good, side - it sounds like well-built PSU, I was very hesitant in the first place to buy the hec PSU, but we shall see if it was the source of the trouble...

I will post a follow up! If any one has a solution before I ship this back, I'd be happy to keep everything without sending in for replacement =)

peace
leviathan
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Intel Core 2 Quad Q6600 Kentsfield 2.4GHz ASUS P5N-D nForce 750i SLI eVGA GeForce 9800 GTX CORSAIR XMS2 2x1GB DDR2 + KingstonVR 2x1GB DDR2 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
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leviathan
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Intel Core 2 Quad Q6600 Kentsfield 2.4GHz ASUS P5N-D nForce 750i SLI eVGA GeForce 9800 GTX CORSAIR XMS2 2x1GB DDR2 + KingstonVR 2x1GB DDR2 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE SATA2 WD800AAJS SAMSUNG 20X DVD±RW w/LightScribe SATA - SH-S203N Vista x64 Ultimate w/SP1 + XP 32bit w/SP2 dualboot 30" Gatewat XHD3000 
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Logitech S510 (wireless) PC Power & Cooling Quad 750W Silencer (black) COOLER MASTER Centurion 5 CAC-T05-UW Logitech S310 
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