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TaxCut FTL

post #1 of 14
Thread Starter 
So, I got TaxCut Pro, Business + State + e-file....

The first problem came when I needed to update: I repeatedly got an error, and TaxCut would shutdown. However, if I looked in Task Manager is was apparent that it was using ~ 50% of the proc, and had a severe memory issue. I finally managed to get the updates manually, which was followed by a headache of an installation procedure... kept telling me that the software wasn't installed. After I finally finished "doing my taxes", I was then told that I could not e-file because I included form 8379 (injured spouse allocation, meaning basically that my wife's share gets taken for unpaid student loans, but I am entitled to my share). To top it off, I couldn't efile for state either (because you have to efile for fed in order to do state). Also, in fine print I realized that audit support is only provided if you e-file....

So, I printed the forms and was about to shove them in an envelope when I decided to double check... sure enough, several of the forms were filled out incorrectly, which would have made a ~ $3500 "whoops".... instead of splitting the allocations of liability between me and my wife on the 8379, the form indicated that all the liability was only my wifes. Not only is that in direct contradiction with the instructions for that form (which I printed out from the Irs website when I printed a new form), it would have also resulted in zero refund. To top it off, even Schedule C was filled incorrectly. Also, when the software walk-through is complete, it offers to "back up your tax data". When you click the button to do so, however, you get a crash... tried on 3 Vista machines, same result each time.

Wholly unsatisfied, but at least their customer service department offered me a refund... now, I have to wait 10 - 14 weeks for my damn money.

TaxCut's total score = 0/10

Bottom Line = had to refill out EVERY single form by hand....
post #2 of 14
I got people. To do my taxes.
VICE
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VICE
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post #3 of 14
You sir just motivated me to do my taxes.

My wife thanks you.
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post #4 of 14
Thread Starter 
So, of course I turn around and offer it for sale
post #5 of 14
Thread Starter 
Quote:
Originally Posted by ChrisB17 View Post
I got people. To do my taxes.

Better double check those people
post #6 of 14
Don't offer it for sale if it sucks that much >.> It's not a matter of taste, like a game... it seems it just flat out sucks.
Akiyama Mio
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Akiyama Mio
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post #7 of 14
I still need to do my taxes....won't get much back so Ive been puttin it off. I definately won't be using Taxcut Pro though. Sorry about your trouble. Hope your check is worth all the hassle.
The Beast
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post #8 of 14
Thread Starter 
Quote:
Originally Posted by Coma View Post
Don't offer it for sale if it sucks that much >.> It's not a matter of taste, like a game... it seems it just flat out sucks.
It sucked for me only because I didn't do normal taxes... I did custom itemizations, deductions, a Schedule C, a "injured spouse allocation"... all together, I mailed in 28 forms
post #9 of 14
Get people.. like the commercial
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post #10 of 14
ya, i've had relatives run into problems with TaxCut before. specifically in that same "Backup" feature, where they've lost all their progress before -_-.

I do taxes myself first, and then use Tax software to check if i missed anything or if my deductions/claims don't add up
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