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Couple DFI questions.

post #1 of 12
Thread Starter 
1: Where the heck can I find a support number? (I checked their website.)
2: Does removing the South Bridge heat sink void the warranty? (Doesn't say)
3: How long does their RMA usually take? (Any experiences posted will be thanked. )
4: What do they want back when you RMA it? (cables, manual, etc?)
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Edit System
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830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
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xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
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post #2 of 12
1. TEL: (510) 226-7500
2. Sorry. I wish I could help you there.
3. Same as above.
4. As far as I know just the motherboard itself with some protection. Anti-static bag and what not.
    
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Samsung EVO 250GB. Samsung F3 1TB, Seagate 2TB LP Corsair H80 Windows 8.1 LG M2352 23" IPS 
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post #3 of 12
As for the heatsink, it won't void the warranty. They took off the "Warranty Void if Removed" sticker to encourage modding and OCing.
    
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Intel 600p m.2 512GB Crucial M500 SSD 960GB Toshiba X300 HDD 3TB LG Blu Ray Burner 
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Cooler Master Nepton 240m Windows 10 Pro Samsung 34" Curved Ultrawide (3440x1440) Samsung 22" Portrait (1080x1920) 
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Poker II Cherry MX Brown, KBParadise V80 Cherry... EVGA G2 650W Cooler Master Silencio 652s Steelseries Sensei Wireless 
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i7 4790k @ 4.7GHz Asus Z97 Pro Gaming EVGA 1080 Ti FTW3 @ 2050 MHz 32GB G Skill Sniper DDR3-2133 
Hard DriveHard DriveHard DriveOptical Drive
Intel 600p m.2 512GB Crucial M500 SSD 960GB Toshiba X300 HDD 3TB LG Blu Ray Burner 
CoolingOSMonitorMonitor
Cooler Master Nepton 240m Windows 10 Pro Samsung 34" Curved Ultrawide (3440x1440) Samsung 22" Portrait (1080x1920) 
KeyboardPowerCaseMouse
Poker II Cherry MX Brown, KBParadise V80 Cherry... EVGA G2 650W Cooler Master Silencio 652s Steelseries Sensei Wireless 
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Tekmat SIG 556 SMSL Q5 Pro DAC Bowers & Wilkins DM601 
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post #4 of 12
Thread Starter 
Quote:
Originally Posted by pow3rtr1p View Post
As for the heatsink, it won't void the warranty. They took off the "Warranty Void if Removed" sticker to encourage modding and OCing.
It says that on the NB though. x.X
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
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Reply
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
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post #5 of 12
if there's no sticker, they have no way of knowing, really. Unless they care enough to test the thermal paste when you ship it back with AS5 on it...

As for my Dark P35, neither chipset has a Warranty sticker.
    
CPUMotherboardGraphicsRAM
i7 4790k @ 4.7GHz Asus Z97 Pro Gaming EVGA 1080 Ti FTW3 @ 2050 MHz 32GB G Skill Sniper DDR3-2133 
Hard DriveHard DriveHard DriveOptical Drive
Intel 600p m.2 512GB Crucial M500 SSD 960GB Toshiba X300 HDD 3TB LG Blu Ray Burner 
CoolingOSMonitorMonitor
Cooler Master Nepton 240m Windows 10 Pro Samsung 34" Curved Ultrawide (3440x1440) Samsung 22" Portrait (1080x1920) 
KeyboardPowerCaseMouse
Poker II Cherry MX Brown, KBParadise V80 Cherry... EVGA G2 650W Cooler Master Silencio 652s Steelseries Sensei Wireless 
Mouse PadAudioAudio
Tekmat SIG 556 SMSL Q5 Pro DAC Bowers & Wilkins DM601 
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CPUMotherboardGraphicsRAM
i7 4790k @ 4.7GHz Asus Z97 Pro Gaming EVGA 1080 Ti FTW3 @ 2050 MHz 32GB G Skill Sniper DDR3-2133 
Hard DriveHard DriveHard DriveOptical Drive
Intel 600p m.2 512GB Crucial M500 SSD 960GB Toshiba X300 HDD 3TB LG Blu Ray Burner 
CoolingOSMonitorMonitor
Cooler Master Nepton 240m Windows 10 Pro Samsung 34" Curved Ultrawide (3440x1440) Samsung 22" Portrait (1080x1920) 
KeyboardPowerCaseMouse
Poker II Cherry MX Brown, KBParadise V80 Cherry... EVGA G2 650W Cooler Master Silencio 652s Steelseries Sensei Wireless 
Mouse PadAudioAudio
Tekmat SIG 556 SMSL Q5 Pro DAC Bowers & Wilkins DM601 
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post #6 of 12
Thread Starter 
Quote:
Originally Posted by pow3rtr1p View Post
if there's no sticker, they have no way of knowing, really. Unless they care enough to test the thermal paste when you ship it back with AS5 on it...

As for my Dark P35, neither chipset has a Warranty sticker.
...Well that's the problem, one of the push pins broke off.
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
  hide details  
Reply
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
  hide details  
Reply
post #7 of 12
Quote:
Originally Posted by redsunx View Post
...Well that's the problem, one of the push pins broke off.
The board itself still works, right?

If so, just bolt it(NB HS) down...
Calculon Ω
(13 items)
 
  
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Q6700 @ 3.7Ghz 1.37V DFI LT X48-T2R vNB 1.24 EVGA 460GTX 4x2GB Patriot 1000mhz CL5 
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CM Cosmos 1000 
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Calculon Ω
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Q6700 @ 3.7Ghz 1.37V DFI LT X48-T2R vNB 1.24 EVGA 460GTX 4x2GB Patriot 1000mhz CL5 
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2x x-25m Vista x64 24" BenQ G2400WD Corsair VX550W 
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post #8 of 12
Thread Starter 
Quote:
Originally Posted by MasterKromm View Post
The board itself still works, right?

If so, just bolt it(NB HS) down...
O_O


The South Bridge heat sink came off, and the board doesn't work, that's why I'm RMA'ing. It recently just started to power cycle.
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
  hide details  
Reply
Edit System
(15 items)
 
  
CPUMotherboardGraphicsRAM
830x4 ASUS blah blah blah PRO/USB3 FiveEightFiveZer0 2x4 AMD entertainment edition memory lolwut 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda >:] WD Scorpio >:] idk lol 212 
OSMonitorKeyboardPower
xx64en_client_en-us_Retail_Ultimate-_EN_DVD LED 23'' 1080P 5MS no dead pixels :D Goodwill 500w PCP+C 80+<3 
CaseMouseMouse Pad
Antec 300 Was a G500 :*( Steel Series 
  hide details  
Reply
post #9 of 12
Quote:
Originally Posted by redsunx View Post
1: Where the heck can I find a support number? (I checked their website.)
2: Does removing the South Bridge heat sink void the warranty? (Doesn't say)
3: How long does their RMA usually take? (Any experiences posted will be thanked. )
4: What do they want back when you RMA it? (cables, manual, etc?)
For question 4, I know my mobo says you need to have the little plastic piece that sits in place of the cpu in order to receive an RMA.
DankoniQuad
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DankoniQuad
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Hard DriveOptical DriveOSMonitor
2xWD6400AAKS RAID0 + Samsung F3EG 2TB + 500GB Ext. Samsung SH-S203B Vista Ultimate 64-bit Acer B233HUbmidhz 
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post #10 of 12
Yup, apparently, the socket area for the CPU is not covered by warranty.
Corsair 800D
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Corsair 800D
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Samsung EVO 840 256 and 1TB LG Blu Ray Writer Win10 64 BenQ 27 144Hz 
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