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[Official] OCN Camera Thread - Page 1775

post #17741 of 29551
I got a free roll of velvia 50 today. From a company i bought some from months ago, no explanation or charges or anything :S

Shame it's winter.
post #17742 of 29551
After looking through the photos I took from Phoenix, I think Canon did just what I thought they might do; screwed up my 7D trying to get it to work with that broken 50 1.4. I have a bunch of nice backfocused shots. I know, I know, my fault for not testing it out thoroughly before the trip but Jesus Christ this is f-ing insane.

I also caved and tried the new 50 I was sent as well. Good on the T2i, and pretty good even wide open. Backfocuses like a bauss on the 7D. Thanks Canon, you rock. Guess I'll be rocking the T2i with the 300 f/4 at the track this weekend in Miami. Joy.
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post #17743 of 29551
Seriously? Unacceptable. Whatever was happening with your 50, they probably figured they could adjust the 7D to offset it. Call whoever you spoke to last and let them know that now since you got your 7D back, it back-focuses significantly and you have a race to cover this weekend. Ask them what they plan to do about it, and let them know that you're currently fielding offers to sell all your gear and switch over to Nikon.
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post #17744 of 29551
Its the same old story...highlights!!

Me: "I have race to cover this weekend. Without a working camera I can't cover it and could quite possibly be relieved of my duties."
Supervisor: "Well since you are not a CPS Gold or Platinum member we cannot give you loaner equipment no matter what the circumstances." (I'm a single point away from gold level FWIW)

The conversation continued with some arguing. Wasn't getting anywhere so I said that the poor quality of the product and customer support is making me seriously consider selling my gear and switching to Nikon. He didn't seem to concerned with that, pointing out that if my gear really is malfunctioning I probably shouldn't sell it as that would be dishonest. I responded "oh dishonest? Kind of like your repair techs at the service center??" Then he turned into a typical robot support agent and asked me if there was anything else he could help me with.

F them. I'm confident everything works fine except the 7D at this point. Pretty sure I'm going to sell everything but the 7D, which will be charged back instead. Tired of dealing with it. This will be the first time I will be trying out AmEx's supposedly world class customer service. Hopefully this works out.
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post #17745 of 29551
Sorry to hear that man.. my 7D has been awesome since I got it. I really wish you'd have better luck with your gear, you shoot some good stuff when it's working!
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post #17746 of 29551
Did you try MA on the 7D? If it needs something like +/- 8 for every lens, at least it's correctable.
post #17747 of 29551
2 more days until my 70-200!!! The wait is killing me frown.gif
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post #17748 of 29551
Quote:
Originally Posted by r34p3rex View Post

2 more days until my 70-200!!! The wait is killing me frown.gif

which one did you get?
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post #17749 of 29551
Quote:
Originally Posted by sub50hz View Post

Did you try MA on the 7D? If it needs something like +/- 8 for every lens, at least it's correctable.

I played with it a bit. Gets worse as distance from subject increases, like something is way out of calibration. I don't now how this stuff works on the technical level so its hard for me to understand and wrap my head around why it is behaving the way it is.
Quote:
Originally Posted by r34p3rex View Post

2 more days until my 70-200!!! The wait is killing me frown.gif

You will love it. Wouldn't surprise me if it becomes your favorite lens, depending on what you shoot.
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post #17750 of 29551
Quote:
Originally Posted by ljason8eg View Post

Its the same old story...highlights!!
Me: "I have race to cover this weekend. Without a working camera I can't cover it and could quite possibly be relieved of my duties."
Supervisor: "Well since you are not a CPS Gold or Platinum member we cannot give you loaner equipment no matter what the circumstances." (I'm a single point away from gold level FWIW)
The conversation continued with some arguing. Wasn't getting anywhere so I said that the poor quality of the product and customer support is making me seriously consider selling my gear and switching to Nikon. He didn't seem to concerned with that, pointing out that if my gear really is malfunctioning I probably shouldn't sell it as that would be dishonest. I responded "oh dishonest? Kind of like your repair techs at the service center??" Then he turned into a typical robot support agent and asked me if there was anything else he could help me with.
F them. I'm confident everything works fine except the 7D at this point. Pretty sure I'm going to sell everything but the 7D, which will be charged back instead. Tired of dealing with it. This will be the first time I will be trying out AmEx's supposedly world class customer service. Hopefully this works out.

From my experience with both NPS and CPS, CPS is better.
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