Originally Posted by GoneTomorrow
Hmm, I don't use the EOS Utility (I use a card reader). The only other thing I can think to try (this worked for me with a game I couldn't get to work) is reinstall the software as administrator.
Are you using the latest version of the utility?
Well, Ionly have one user on the system and that user is an administrator user. (Unless there is another way to install programs as admin?)
Yup, the latest version. I used the latest version from the Canon website as well as another version which is later even than the one found on the canon website (?!).
Originally Posted by Sparhawk
There may be a mode you need to change on the camera body, with my D80 I had to change the default USB mode that the camera uses when plugged in. (this is done from the camera's menu)
I have "Mass Storage(MSC)" and "MTP/PTP" modes available, I needed to set mine to MSC for it to work.
You could also try seeing if the camera shows up as a device in your device manager window. If it does or shows up as an unrecognized device(or non-working device or something) then try un-installing the driver and rebooting, this should cause it to re-install the driver. I would also recommend not using the driver and just try plugging the camera in first, from my experience windows 7 usually has the driver or finds one automatically.
I don't seem to have those options
I also restored my computer back to before installing the drivers and then just plugging in the camera. It reports the same thing as when I had installed the drivers (Drivers not installed properly).
I think I will give canon support a call and see if they can fix it.