Originally Posted by grunion
Looks they they ran that IHS through a wood chipper
I emailed Intel again, attached a pic this time and circled the hole in question.
Their response below, Pentium4
I think you're right, they're clueless.
I definitely think the different IHS design is a contributing factor to the large temp difference between cores.
Grunion: That's terrible. The one support team on the planet that I would think has their act together would be intel but we all know what happens when you assume.
Depending on how much time you'd like to commit to this, I would do the following:
Contact Intel Investor Relations at:
Primary IR Contact
Investor Relations Manager
2200 Mission College Blvd.
Santa Clara, CA 95054
Phone: (408) 765-1480
Fax: (408) 765-1402
Don't go into the technical aspect at first but instead tell them that aside from being an enthusiast for state-of-the-art technology you're also intimately involved in the world of financial planning (you're not lieing since we all plan our finances
) and that one way you determine whether a company is a solid investment is their understanding of their own product (ask them if they agree whether this is a good measure and wait for their response).
Once they agree, tell them you are a long-time fan of their product, have an understanding of their prospectus and have recently considered taking on a medium-sized position of their current public offering (leave it at that and don't go into detail about number of shares, available liquididty, etc) but you would like for them to help you understand why this is the right way for you to go, then ask if that's ok.
Once they agree, explain your recent debauchle with technical support and also express that the fact that Intel's support team identified a cutting-edge product as one of their dinosaurs shakes your faith in their future.
They will try and pawn you off to tech support for them to deal with. Explain to them that at this point, your question isn't the original, now you want to know whether Intel can provide accurate information to the average consumer and satisfy your curiosity of what type of investment they are. End the statement with, I already purchased your cpu's so I own the technology, now I want to know whether I should put my financial faith in the future of intel as a company.
This should get them going in the right direction, if instead, they ask what they could do; answer that they could do a bit of leg-work and take an email you've composed with your issue to the proper level of technical understanding within their company.
Compose the email with pics (including the lapped pic so they can't tell you its a vent-hole - the dimple clearly disappears after enough material is removed).
OMG, I'm ranting, lol. I hope this helps.