Originally Posted by dragosmp
They are different issues, but quite tied together, at least on moral terms. They sold something and decided not to offer support. Some guy continued where they left off, what is their problem? The problem imho is of prestige: they were beaten in their own court by a teenager. In a multinational like this you can't find a tougher slap on the face for a director than to be shown by a no-one that your software development team is bettered by a kid - live and transparently on the web. Afterwards the user's reaction is just frustration...
I think, as is almost always the case, it is money. They don't want someone offering support that they do not which would stop those owners from buying newer items. Very rarely is saving face why a corp. would do anything like this. I also think that it has gotten much, much more press than they (creative) intended. As the letter states, it wasn't a problem until he started accepting donations for it.