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Asus RMA questions

post #1 of 6
Thread Starter 
This is my first RMA for a motherboard. I lost my receipt for the motherboard, will I need it for the RMA process? BUT I DID REGISTER IT.

And how many days will it take for me to receive it back?(after they receive it from me)

Many thanks in advance!
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Budget Rig
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i5 750 ASUS VisionTek 5850 4 gb of OCZ DDR3 
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1TB WD Green 32MB cache pioneer dvd-rw DVD write speed: 1-4X Windwos 7 X64 2253BW 
PowerCase
OCZ 600W Unknown 
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post #2 of 6
I would just call them up and submitt an RMA. The last RMA I sent in didnt need a receipt,they just asked for the SN. The turnaround for me was about 2 weeks.

Here is some helpful info from an email they sent me:

Quote:
Dear Valued Customer:

If you need immediate assistance, please feel free to contact the RMA Department directly at 510-739-3777 Ext. 5105 to obtain your RMA#.

Please REPLY back to this email to receive your RMA#/Replacement Part.

If you have already received an RMA# for your ASUS product, you may disregard this email. Thank you for supporting ASUS.

Please provide the following information so that we may process your request for warranty repair service. Once we have obtained that information from you, we will issue an RMA # and provide the proper shipping instructions. Please read and provide all of the information below. We cannot complete your request, if all of the information below is not provided.
Thank you,
ASUS Computer International

PLEASE PROVIDE US WITH:
-THE MODEL & SERIAL NUMBER OFF OF YOUR PRODUCT model (name of product) serial# (10 digits/characters long, no dashes) Serial # located on either the top of the purple parallel port (printer port), side of PCI Slots, side of Brown CNR Slot, or the backside of the product itself) -YOUR FULL NAME/NAME OF COMPANY (Please provide name of business if shipping to a company for shipping purposes).
-YOUR SHIPPING ADDRESS (no PO boxes please) -YOUR DAYTIME PHONE/FAX NUMBER -BRIEF DESCRIPTION OF PROBLEM EXPERIENCING

ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund or upgrade. Asus does not provide these services under any circumstances.

ASUS Does not cover physical damage (physically broken components on the product). Please refer to page 2 of your users manual. There is a $15.00 - $60.00 fee to replace a broken socket. There is a $25.00 - $60.00 fee to repair all other physical damage. If a product is not repairable, the product will be sent back to the customer. If a product is sent in with physical damage, the product will be rejected and customers will not be reimbursed for shipping charges. A payment can be made by check, money order (payable to ASUS), or a credit card#. The payment must be sent in with the damaged product. Customers from Canada must make payments with a credit card#. ASUS warranty covers all malfunctions that are not caused by physical damage to the product.

Thank you,
ASUS CSR Department
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My System
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6850K ASUS X99-AII eVGA GTX 1060 32Gb Team Vulcan DDR4 3000 Cas 15 
Hard DriveHard DriveHard DriveHard Drive
Samsung 960 EVO NVME Crucial M500 Seagate HDD Samsung F3 
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post #3 of 6
Who did you order it through? Depending on the warranty you'll be better off sending it to the retailer. I just RMA'd my Asus board through NCIX and they had a replacement shipped out within 6 hours of receiving my faulty board.
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RAID0R
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i5 750 4.0GHz MSI P55-GD80 GTX 470 | 8800GT PhysX 2x2GB G.Skill Ripjaws 
Hard DriveOptical DriveCoolingOS
60GB Agility 2|1TB RAID0|1.5TB Pioneer DVR-217D XSPC Raystorm | XSPC RX240 Windows 7 Professional x64 
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27" Dell 2709W | 17" Samsung Logitech G15 Corsair HX850 Corsair 650D 
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post #4 of 6
Thread Starter 
Quote:
Originally Posted by C-bro View Post
Who did you order it through? Depending on the warranty you'll be better off sending it to the retailer. I just RMA'd my Asus board through NCIX and they had a replacement shipped out within 6 hours of receiving my faulty board.
i would love to do that, but as i have mentioned above I lost the receipt
Budget Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 ASUS VisionTek 5850 4 gb of OCZ DDR3 
Hard DriveOptical DriveOSMonitor
1TB WD Green 32MB cache pioneer dvd-rw DVD write speed: 1-4X Windwos 7 X64 2253BW 
PowerCase
OCZ 600W Unknown 
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Budget Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 ASUS VisionTek 5850 4 gb of OCZ DDR3 
Hard DriveOptical DriveOSMonitor
1TB WD Green 32MB cache pioneer dvd-rw DVD write speed: 1-4X Windwos 7 X64 2253BW 
PowerCase
OCZ 600W Unknown 
  hide details  
Reply
post #5 of 6
It could take up to 2 months. Once they get it, It generaly takes 2 weeks to process RMA and see if they want to fix it. you should recieve it back within 2months of teh time the recieve it.
post #6 of 6
I just had to RMA my Crosshair the recieved it monday and are projecting for it to ship back out to me on the 14th of this month. It defiently could be a while. IF you ordered your board through an E-tailer- like the egg you shouldn't need your recepit, but if you bought it locally and got a printed recepit then yeah you will need that to take it back to them. Of course as someone else said it will be much quicker to exhange it with the retailer you bought it from.
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Maxi
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