Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Explorer gets killed every few seconds!
New Posts  All Forums:Forum Nav:

Explorer gets killed every few seconds!

post #1 of 17
Thread Starter 
I was asked to repair a friend's sister's computer running XP SP2, where Windows explorer got killed every few seconds. I seem to have tried everything, from installing different AV utilities to running System File Checker (sfc /scannow), even to repair installing Windows. I have the UBCD, is there anything I could do with that? Explorer gets killed every few seconds, and Windows restarts it, and it gets killed. I tried putting that hard drive in a different computer and running scans, but nothing was found, and now the other computer exhibits the same symptoms! I'm baffled. It sounded like a virus to me, except that it was transferred during a scan. I've checked msconfig, done a diagnostic startup, started up in safe mode, etc., and explorer keeps dying (it may be killing itself). Any ideas? I need to go to sleep now, so I'll be answering the comments some time in the morning. Thank you so much! And hopefully I won't have to deal with my friend and his sister on my back because I couldn't get explorer back to sanity (they seem to think I'm a computer god, since I built computers for their whole family).
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
post #2 of 17
A friend of mine did this and I had to reinstall windows

I even downloaded firefox to a usb drive and installed that with no luck
post #3 of 17
Why not use Firefox instead? Or Opera? Did you try to uninstall it and install it? If not go into controlpanel,then go to "Add or Remove Programs" then go here -->
 
Back Up PC
(13 items)
 
GF Laptop
(8 items)
 
CPUMotherboardGraphicsRAM
i7-7700K (Delidded) Gigabyte GA-Z270X-Ultra Gaming  ASUS GTX 1070 ROG Strix 8GB 16GB (2x8GB) Corsair Vengeance LPX DDR4 2400MHz 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 Pro Series 1TB Samsung F3 1TB  Samsung SH-S223Q/BEBS DVD Burner Corsair Hydro Series H100i v2 
CoolingCoolingCoolingCooling
2 x Scythe Gentle Typhoon AP-15 120MM fans 4 x Enermax TB Silence Red 120mm fans 1 x Coolermaster 200mm fan 1 x Coolermaster 140mm fan 
CoolingOSMonitorKeyboard
1 x Coolermaster 120mm fan Windows 10 Pro 64 Bit ASUS VG248QE 24" 1920x1080 144hz Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair AX1200 Cooler Master Cosmos II Logitech G502 Razer Vespula  
AudioAudioAudio
Auzentech X-Fi Forte 7.1 Logitech Z-5500 5.1 Astro A40 Headset 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ 2.2Ghz Asus M2N68-LA NVIDIA GeForce 6150SE Integrated Corsair XMS2 2GB 4X1GB PC2-6400 DDR2-800 
Hard DriveOptical DriveOSMonitor
Western Digital 640GB CB HP DVD/CD-RW Burner Windows 10 Pro x64 Samsung P2370HD @ [1920x1080p] 
KeyboardPowerCaseMouse
Logitech G110 Bestec 300W HP Case Logitech G100s 
CPUGraphicsRAMHard Drive
Celeron N2820 2.13Ghz Dual-core Intel HD Graphics G.SKILL SL Series 4GB DDR3L 1600MHz Samsung 850 Evo 250GB SSD 
OSMonitorMouseMouse Pad
Windows 10 Home 64 Bit 15.6" HD LED LCD Corsair M65 Razer Vespula 
  hide details  
Reply
 
Back Up PC
(13 items)
 
GF Laptop
(8 items)
 
CPUMotherboardGraphicsRAM
i7-7700K (Delidded) Gigabyte GA-Z270X-Ultra Gaming  ASUS GTX 1070 ROG Strix 8GB 16GB (2x8GB) Corsair Vengeance LPX DDR4 2400MHz 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 Pro Series 1TB Samsung F3 1TB  Samsung SH-S223Q/BEBS DVD Burner Corsair Hydro Series H100i v2 
CoolingCoolingCoolingCooling
2 x Scythe Gentle Typhoon AP-15 120MM fans 4 x Enermax TB Silence Red 120mm fans 1 x Coolermaster 200mm fan 1 x Coolermaster 140mm fan 
CoolingOSMonitorKeyboard
1 x Coolermaster 120mm fan Windows 10 Pro 64 Bit ASUS VG248QE 24" 1920x1080 144hz Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair AX1200 Cooler Master Cosmos II Logitech G502 Razer Vespula  
AudioAudioAudio
Auzentech X-Fi Forte 7.1 Logitech Z-5500 5.1 Astro A40 Headset 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ 2.2Ghz Asus M2N68-LA NVIDIA GeForce 6150SE Integrated Corsair XMS2 2GB 4X1GB PC2-6400 DDR2-800 
Hard DriveOptical DriveOSMonitor
Western Digital 640GB CB HP DVD/CD-RW Burner Windows 10 Pro x64 Samsung P2370HD @ [1920x1080p] 
KeyboardPowerCaseMouse
Logitech G110 Bestec 300W HP Case Logitech G100s 
CPUGraphicsRAMHard Drive
Celeron N2820 2.13Ghz Dual-core Intel HD Graphics G.SKILL SL Series 4GB DDR3L 1600MHz Samsung 850 Evo 250GB SSD 
OSMonitorMouseMouse Pad
Windows 10 Home 64 Bit 15.6" HD LED LCD Corsair M65 Razer Vespula 
  hide details  
Reply
post #4 of 17
This happened to my sister in laws, mothers computer. I had to completely reinstall windows to fix it. Good luck.
Da Crushinator
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 2.4 Ghz Asus IPIBL-LB G33 Chipset Radeon HD 3650 **temporary** 8 GB PC2 6400 
Hard DriveOSMonitorKeyboard
640 GB Vista HP 64 Bit Samsung 223BW HP Keyboard 
MouseMouse Pad
Razer Copperhead Something from walmart with a tiger on it :D 
  hide details  
Reply
Da Crushinator
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 2.4 Ghz Asus IPIBL-LB G33 Chipset Radeon HD 3650 **temporary** 8 GB PC2 6400 
Hard DriveOSMonitorKeyboard
640 GB Vista HP 64 Bit Samsung 223BW HP Keyboard 
MouseMouse Pad
Razer Copperhead Something from walmart with a tiger on it :D 
  hide details  
Reply
post #5 of 17
My brother downloaded a nasty .exe, and had the same problems. The only thing that fixed it was a complete reinstall.
post #6 of 17
Thread Starter 
Sounds promising, the only thing that seems to be a possibility is reformatting. What if it's a bootsector virus? Could that have caused the transfer to the second computer?
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
post #7 of 17
Try a system restore before you reformat.
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
post #8 of 17
Thread Starter 
Quote:
Originally Posted by grunion View Post
Try a system restore before you reformat.
I tried. Their system restore window won't respond to clicks. It's weird, but when I try to click on another month, it just depresses the button and ignores me. When I try to hit a certain day, nothing at all happens. Besides, I don't think they made an restore points recently.
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
post #9 of 17
Save yourself some time and reformat.
Trouble
(13 items)
 
  
CPUMotherboardGraphicsRAM
QX9650 EVGA 790i@P07 3X EVGA GTX280 4X 1GB OCZ DDR3 14400 
Hard DriveOptical DriveOSMonitor
2X 74GB Raptor Raid 0/(2)2X WD320 Raid 0 2X Samsung 18XDVDRW XP32/ViPre64/ViBas64 Dell 3007WFP 
KeyboardPowerCaseMouse
Saitek Cyborg TT TP 1200W Lian-Li 343B MS TBall Optical/MX Revolution 
  hide details  
Reply
Trouble
(13 items)
 
  
CPUMotherboardGraphicsRAM
QX9650 EVGA 790i@P07 3X EVGA GTX280 4X 1GB OCZ DDR3 14400 
Hard DriveOptical DriveOSMonitor
2X 74GB Raptor Raid 0/(2)2X WD320 Raid 0 2X Samsung 18XDVDRW XP32/ViPre64/ViBas64 Dell 3007WFP 
KeyboardPowerCaseMouse
Saitek Cyborg TT TP 1200W Lian-Li 343B MS TBall Optical/MX Revolution 
  hide details  
Reply
post #10 of 17
Thread Starter 
OK, I've come up with a list of ideas:
  • Reformat (obvious)
  • "Boot & Nuke" (part of UBCD, can eliminate boot sector viruses by shredding every bit with direct access to the drive as old DOS programs always had)
  • "AutoRuns" (XP powertool, can check for anything that runs on startup and remove the command)
  • "Process Guard" (for explorer.exe; resists kill and close commands)
  • Install a few more AV programs
  • Use WinPE with AV
  • Try reinstalling SP2 (someone else says this worked for him)
  • "Security Task Manager" (checks for everything that could possibly be running and gives option to kill stuff, can use to check if something else is killing explorer or if its code has been modified)
  • Use some of this with safe mode

Would it be safe to use VNC to do this remotely? Or would there be a possibility of the virus transferring as it did to the second computer?
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
Lynnfield Build
(13 items)
 
  
CPUMotherboardGraphicsHard Drive
Intel Core i5 750 ASUS P7P55D EVO GTX280 RAID0 250GB Seagate Perp. 16MB 
Optical DriveOSMonitorKeyboard
Sony DVD+/-RW/RAM Windows 7 Ultimate x64 20.1" Sceptre 1680x1050 Logitech Slim 
PowerCaseMouseMouse Pad
Corsair TX650W Antec P180B Logitech G500 Allsop High-tracking Metal pad 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Windows
Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Explorer gets killed every few seconds!