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DFI RMA questions. - Page 2

post #11 of 21
Quote:
Originally Posted by Sonic View Post
Have you experienced their RMA service? More details please.

(Sorry if I sounded rude).
Yeah, built a rig for a friend and the board died a little over a month later, sent it to them and didn't get it back for another month and a half. As that other guy said, phone support is basically non-existent as well. Bear in mind this was about 2 years ago, thought I doubt much has changed.

Still doesn't stop me from buying their stuff though.
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post #12 of 21
Thread Starter 
Does anyone want to buy it for hmm, I don't know... say 100.00 plus shipping?

Like I said it does work and I am using it right now. I already have a new MB on the way and don't feel like going through the RMA if it even needs one.
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post #13 of 21
I just got done with rma'ing twice my 790FX-M2R. Basically email tech support then they will tell you to email rma department and they will ask you to fill out a form and email back with your purchase receipt. Then you mail it in, and 14-18 days later it will show up with not a word from dfi. If you do talk to someone the 3 people I got everytime were asian with very very thick accents.

I will never buy another dfi again, its terrible. They got the board and said nothing was wrong, I got it back and tested it again and it was bad. I tried everything, so I resent it in and they tell me the bios chip is bad..that they must have missed it. But they still won't overnight it or something for me. So I was without a board for almost 45 days, and it cost me two mailing it in.
post #14 of 21
Thread Starter 
I hate having to RMA stuff, unless it's G.Skill. Their RMA takes 8 days total so why can't everyone else? In any event when I the Ip35 Pro gets here this MB is up for sale. and I will send it with the original invoice in case RMA is deemed fully necessary. I will also try and talk to a few techs and see what they think.
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post #15 of 21
Have you even emailed about it? rma@dfiweb.com

I didn't even need to rma, but I sent an email about not getting an I/O backplate with a used board, and they sent me one 2 days later.

But don't expect them to call you and ask how your board is doing...
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post #16 of 21
Thread Starter 
I am awaiting a return email but will not see one till Monday at the earliest.
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post #17 of 21
Good Luck.
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post #18 of 21
Thread Starter 
After running several test and eventually memtest I came up with MANY error after about 15 minutes. I cannot say for certain this is the reason for my mishap but I would rather RMA the RAM first. This is good news because I have backup RAM to use while I RMA.
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post #19 of 21
Oh crud, this is NOT what I was wanting to read. I just got a RMA number from motherboardpro for my dk-x38. I updated the bios on mine, and it refuses to post now no matter what I do. Please let me know what your experiences are and I'll report back with mine. *subscribed*

OH! is this DFI's RMA dept or MBP's?

DFI RMA Dept.
48008 Fremont Blvd
Fremont, CA. 94538
post #20 of 21
Subbed to this too, need to RMA my Blood Iron.
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