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Friend's Laptop USB Sockets Aren't Working

post #1 of 5
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My friend was plugging in her iPod and her flash drive into her Sony laptop (not sure what model it is) and it freezes her laptop. The next attempt was also a failure. Flash drive freezes the laptop but iPod doesn't do anything except sit there. None of that USB error connection sound either. Could it be the OS (OS is Windows XP)? I personally think it's the USB sockets.
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post #2 of 5
Maybe drivers?
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Project 2K
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840 PRO 128 GBytes LG Blu-Ray Combo Custom WC loop Win7 
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post #3 of 5
Quote:
Originally Posted by dM@n View Post
My friend was plugging in her iPod and her flash drive into her Sony laptop (not sure what model it is) and it freezes her laptop. The next attempt was also a failure. Flash drive freezes the laptop but iPod doesn't do anything except sit there. None of that USB error connection sound either. Could it be the OS (OS is Windows XP)? I personally think it's the USB sockets.
I work on Dell systems all day long and I've seen similar issues before. It could be either the motherboard of the system, or the OS itself. Check in the Device Manager for "Universal Serial Bus Controllers" and see if there are any yellow marks under there. Could be a driver is missing. Let me know what you find out.
post #4 of 5
Thread Starter 
She's a n00b in computing, so it might take me awhile to lead her through :/
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Vapor
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CPUMotherboardGraphicsRAM
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Samsung 840 Series Western Digital Caviar Green 1TB (Advanced Format) Swiftech Apogee XT Swiftech MCW80 
CoolingCoolingCoolingOS
XSPC D5 Dual Reservoir Magicool Extreme Dual 120mm Radiator Phobya Xtreme 200mm Radiator Microsoft Windows 8 Pro 
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Dell G2410 Logitech K520 OCZ ModXStream Pro 600w Corsair 600T SE 
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Logitech M310 Brainwavz HM3 
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post #5 of 5
Quote:
Originally Posted by dM@n View Post
She's a n00b in computing, so it might take me awhile to lead her through :/
Not a problem. We were all n00bs @ 1 point in time. Take your time.
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