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Data Recovery Crisis

post #1 of 7
Thread Starter 
A few days ago my mother was reformatting her sister's computer, who is in the real estate business, so she copied all of her sister's important business data onto a WD external HD--something that had never given her trouble before.

After reformatting, she went to retrieve all of the business documents that were on her external so that she could place them on the formatted drive. She found that the external HD wasn't being recognized. She then tried to retrieve the information from the HDD on her own computer but still, nothing. She called WD tech support and they couldn't get it working. They recommended that she find some Free Data Recovery programs. She has tried two so far and they haven't recognized the external HDD, but she admits to having never used them before.

So she's got a bit of a crisis on her hands because her sister is pretty freaking dependent on these documents. If she loses them, she's screwed in a grand many ways and will literally lose thousands of dollars because of time lost alone. Maybe this will teach her to back stuff up regularly--especially if the livelihood of her business depends on it. Anyway, this community has proven itself time and time again, and hopefully it'll do so this time as well.

Thanks for your time. Any feedback would be appreciated.
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post #2 of 7
if her computer isn't picking up the drive, perhpas try it in another computer?
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post #3 of 7
Thread Starter 
Quote:
Originally Posted by Fyrestorm View Post
if her computer isn't picking up the drive, perhpas try it in another computer?
Quote:
Originally Posted by Porthios
She then tried to retrieve the information from the HDD on her own computer but still, nothing.
She was working on her sister's computer initially. That's when everything started going wrong.
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post #4 of 7
Thread Starter 
Here is a bit more information that I gathered from her. I hope it helps.

Quote:
No I didn’t verify if I could have access because I used it all the time and I had never had a problem with it. I could access the data that was there before I copied the information from the computer I was going to format. After I backed up the other computer's hard drive, I started formatting it, so I didn’t check the data in the external Hard Drive. I was using Windows XP. The hard drive is built specifically for external use. The connection is USB 2.0.

I tried accessing it in both Windows XP and Windows Vista environments, but I was not successful. No Drive letter was shown in "My Computer". When I called WD Customer Support, the guy told me to go to My Computer>Manage> Disk Management. Here, it also showed no drive letter, but I think it showed the drive as unallocated, which is when the tech support person told me that it was not possible to access the drive's data and that I either needed to format the drive, or find a Free Data recover tool, whatever that is.
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post #5 of 7
It could be caused by many things. I assume its not making any clicky noises or anything, and the drive does spin up when powered on and stuff right? Cuz if not, then the only choice is to use a data recovery center.

Otherwise, she could try opening up the case and installing the hard drive directly into her computer (though SATA or PATA, whichever one it uses), and seeing if she can get the data like that.
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post #6 of 7
see if the computer sees it in device manager. then maybe it isnt being assigned a drive letter. i have had this happen to mine several times. you can assign one to it. i hope this helps.
    
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post #7 of 7
Thread Starter 
Great! Thanks guys. I'll keep you posted if it works.
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