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Zune Won't Install. Vista x64.

post #1 of 3
Thread Starter 
Hey all

I've tried everything. Running as Administrator, downloading from several different sites, updating to Vista SP1, but to no avail.

Basically, what happens is when I go to install Zune, I click the .exe as usual. It extracts files instantly and begins the installation. I agree the licence agreement stuff. The usual.

Then it comes onto the screen saying "Checking for updates..." .. completes that and begins "Preparing your computer". When it gets to 100% of this, the program instantly crashes with the 'Report Solution and Close Program' or simply 'Close Program' dialogue popping up.

Sometimes it doesn't even get to 100% before it crashes.

Here is the error information when it crashes (it's the same every time):

Code:
Problem signature:
  Problem Event Name:APPCRASH
  Application Name:ZuneSetup.exe
  Application Version:2.5.447.0
  Application Timestamp:4817dd13
  Fault Module Name:StackHash_bdee
  Fault Module Version:6.0.6001.18000
  Fault Module Timestamp:4791adec
  Exception Code:c0000374
  Exception Offset:00000000000a6e97
  OS Version:6.0.6001.2.1.0.256.1
  Locale ID:2057
  Additional Information 1:bdee
  Additional Information 2:e17b6ea69b1d140b24cce8b07af70bae
  Additional Information 3:3a46
  Additional Information 4:e0d01b76f83339f07601693728cc37d9
Please help. I can't update my Zune or anything. Seems like a waste of £130 if I can't even install the software

Regards,
Suzanne.
Suzanne's System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E6750 @3Ghz ASUS P5K-E BFG 8800GTS OC2 640MB 4GB G.Skill HK @ Stock 
Hard DriveOSMonitorPower
500GB Seagate Barracuda 7200.10 Windows Vista Ultimate Samsung SyncMaster SM226BW 22" Hiper Type-R 580W 
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Suzanne's System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E6750 @3Ghz ASUS P5K-E BFG 8800GTS OC2 640MB 4GB G.Skill HK @ Stock 
Hard DriveOSMonitorPower
500GB Seagate Barracuda 7200.10 Windows Vista Ultimate Samsung SyncMaster SM226BW 22" Hiper Type-R 580W 
  hide details  
Reply
post #2 of 3
Thread Starter 
Oh, infact, nevermind.
I have got it to work.
I did it by opening the files that it extracted and clicking the .msi file manually from inside that folder.

Sorry for bothering you guys
Suzanne's System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E6750 @3Ghz ASUS P5K-E BFG 8800GTS OC2 640MB 4GB G.Skill HK @ Stock 
Hard DriveOSMonitorPower
500GB Seagate Barracuda 7200.10 Windows Vista Ultimate Samsung SyncMaster SM226BW 22" Hiper Type-R 580W 
  hide details  
Reply
Suzanne's System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core 2 Duo E6750 @3Ghz ASUS P5K-E BFG 8800GTS OC2 640MB 4GB G.Skill HK @ Stock 
Hard DriveOSMonitorPower
500GB Seagate Barracuda 7200.10 Windows Vista Ultimate Samsung SyncMaster SM226BW 22" Hiper Type-R 580W 
  hide details  
Reply
post #3 of 3
Did you download the 64 bit version: http://go.microsoft.com/?linkid=7313339. I had similar problems and that worked for me.
X99 Glory Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5930K @ 4.4GHz Asus Rampage V Extreme MSI Lightning 290X Crucial Ballistix Sport 16GB (4 x 4GB) DDR4-2400 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar NAS 4TB Pioneer BDR-2209 Blu-Ray/DVD/CD Writer Noctua NH-D14 SE2011 Windows 8.1 Pro 
MonitorKeyboardPowerCase
Dell 2407WFP Rev. A02 Ducky Legend Black w/ White Backlit Vortex Caps EVGA SuperNOVA 1000 P2 1000W Phanteks Enthoo Primo White 
MouseMouse PadAudio
Logitech G502 Proteus Core Func. Surface 1030 Asus Xonar Essence STX 
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X99 Glory Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5930K @ 4.4GHz Asus Rampage V Extreme MSI Lightning 290X Crucial Ballistix Sport 16GB (4 x 4GB) DDR4-2400 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar NAS 4TB Pioneer BDR-2209 Blu-Ray/DVD/CD Writer Noctua NH-D14 SE2011 Windows 8.1 Pro 
MonitorKeyboardPowerCase
Dell 2407WFP Rev. A02 Ducky Legend Black w/ White Backlit Vortex Caps EVGA SuperNOVA 1000 P2 1000W Phanteks Enthoo Primo White 
MouseMouse PadAudio
Logitech G502 Proteus Core Func. Surface 1030 Asus Xonar Essence STX 
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