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Im heated. - Page 2

post #11 of 26
I agree with NrGX. It looks like warping caused by heat. The PCB is plastic afterall.
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post #12 of 26
Thats how I felt last night about 12 beers into it.
Bent.
Yes Id call and explain that they need to crossship overnight.
Also explain that if you have to get another card it wont be from them.
What do you think they will do?
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post #13 of 26
Thread Starter 
Well it wasnt my fault. I have a very cool room and alot of case fans. I monitor temps on everything and none have been hot. I am very carefull with my hardware.
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post #14 of 26
MSI.... HUGE FUBAR! That was a bad move to send one THAT bad. I doubt shipping could do THAT and the card still work.
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post #15 of 26
Thread Starter 
Yea I feel like crap now. I cant run any good games.
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post #16 of 26
Do what others have said. Call up MSI and very tactfully explain what happened. Tell them you are disappointed and you expect nothing less than an overnight crossship. If they will not accomodate you, be as persistant as you can without being a jerk.

Although you're justifiably upset, don't flip your lid. That's the number-one misconception with customer service. The minute you cross that line I'm sure you will find them very unhelpful.
post #17 of 26
Thread Starter 
Ok tommorow I will be calling. My mom and brother are even saying it is pretty bad.
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post #18 of 26
I've found the best luck with something like this:

"These things happen I'm sure but it's put me in a very frustrating position as I've already been without such a great card during the first RMA process. Would it be possible to setup an overnight cross-shipment to rectify this? I'd really appreciate your help right now."

Part of my job falls under the customer service area and I know this down-to-earth, help a guy out attitude is the most useful with myself and my co-workers. At any time someone crosses "the line" and becomes aggressive, insulting, etc they will find that I suddenly remembered the company policy which prevents me from helping them in the way they want.
post #19 of 26
Thread Starter 
I tryed to get cross shipment from Gigabyte once and I was really nice to the lady. And she actually instead of giving me a cross ship she gave me my money back. Hopfully MSI is nice.
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VICE
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CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  XSPC Raystorm AM4 
CoolingCoolingOSMonitor
EK 480 Rad AquaComputer Aqualis Reservoir and Pump  Windows 10 64-Bit Dell UltraSharp U2412M 
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post #20 of 26
Thread Starter 
Well guys I called today. And they sent me a shipping label and said they will replace it with a new card. I wanted a cross ship but I guess thats out of the question. The guy I talked to was half&half (Kind of nice but sort of mean) I was nice and told him the card was warped and I dont think It should have been sent to me like that. And he said "Sorry about that sir" Err how much longer am I going to have to wait now
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VICE
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CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  XSPC Raystorm AM4 
CoolingCoolingOSMonitor
EK 480 Rad AquaComputer Aqualis Reservoir and Pump  Windows 10 64-Bit Dell UltraSharp U2412M 
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