I RMA'ed a dvd drive about two weeks ago.
They were quick and only took them two days from receiving it to sending me a new one.
Friend has sent back a motherboard without an issue.
Also I received a case with a broken fan. After a few emails they sent me a brand new one that was better than the stock one
Every time they are mentioned you sing from their hymn book.
I have heard first hand many a horror story from these wombles and they mucked me around beyond belief.