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[dvHW] Apple has the best tech support - Page 2

post #11 of 27
Quote:
Originally Posted by MomijiTMO View Post
"Oh my mouse doesn't click" and "I can't click and drop" [Maddox work there] do influence the results. Now I know that most Mac users are normal but there are way more idiots in the Mac realm.
I disagree. Apple's portion of the market is so much smaller than Microsoft's. I know a lot of people with Windows PCs who don't know crap about using a computer. The Mac users I know are mostly quite tech saavy on the other hand.
 
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post #12 of 27
With the prices they charge I should hope they are on the ball with technical support. So far the only technical support I've had to use were ASUS and Kingston. I tried Microsoft to fix an issue with Zune recognition on my computer, but the guy in India couldn't help me. ASUS has been helpful most of time, and I was very pleased with the conversation I had with a Kingston support guy (so much so that any RAM I get now that I use as a back-up is Kingston).
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post #13 of 27
That's because Apple users don't know what they're doing. I bet 80% of the problems were like, "Help! How do I right-clicked?"

(Kinda like, "How do I shot web?" )
    
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post #14 of 27
Quote:
Originally Posted by Muhahahaha View Post
That's because Apple users don't know what they're doing. I bet 80% of the problems were like, "Help! How do I right-clicked?"

(Kinda like, "How do I shot web?" )
Most PC users don't know what they're doing, either...
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post #15 of 27
Quote:
Originally Posted by onlycodered View Post
The Mac users I know are mostly quite tech saavy on the other hand.
That's not the AVERAGE Apple user, as the majority of people that use Apple computers are as ignorant (if not more so, for the most part) as PC users. The difference is that they are SMUG about the fact that they are using a Mac, and so they seem to think that they are better than PC users.

It's pretty silly sounding in text, but after being in the IT industry for three years I've pretty much found it to be nearly universal, with the big exception being younger people that have switched to Apple merely because they wanted a specific hardware constraint and didn't care about the OS (because they loaded Linux on it, heh).

Now, let's all just wait for Marin to pop in here and start crying about how we're all bad-mouthing Apple. A very fitting name for a very [mis]fitting person. Hahahah!
post #16 of 27
They better with those prices....

BTW, I wouldn't gauge the effectiveness of tech support based solely on percentages of fixed issues.....I would base it on call monitoring and customer satisfaction......the larger the amount of data the better. I mean they could have fixed 1,000 cases of the customer's PC not being plugged in.....
Edited by binormalkilla - 5/12/08 at 6:45am
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post #17 of 27
Quote:
Originally Posted by Muhahahaha View Post
That's because Apple users don't know what they're doing. I bet 80% of the problems were like, "Help! How do I right-clicked?"

(Kinda like, "How do I shot web?" )
Most PC users are idiots.
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post #18 of 27
Quote:
Originally Posted by MomijiTMO View Post
Hmmm you do have to wonder what kind of tech support people were seeking.

"Oh my mouse doesn't click" and "I can't click and drop" [Maddox work there] do influence the results. Now I know that most Mac users are normal but there are way more idiots in the Mac realm.
Wow.. Your post is retarded... I wont elaborate past that O_o..

Quote:
Originally Posted by Thingamajig View Post
Seriously, this is no suprise, its stating the obvious.

Apple have full control of thier hardware, so its no wonder. your at thier mercy should things go wrong; they're providing a service the consumer should be entitled to..
Typical of proprietary systems, they don't follow standards - they just make it all up as they go along, they only have thier own interests at heart.

I don't like being left in the dark just so they can pocket a bit more money, this is why i find them so unappealing. bloody snakes.
Full control? Hardly.

You can swap out on an imac, the CPU, RAM, HD, Optical drive. Do you even know what standards your talking about? Alot of companies have proprietary systems.. And im sure on a Mac Pro you can swap out CPU, RAM, HD, Optical drive, and Graphics card. But I guess thats still just apple holding all the cards.. /sarcasm.

Quote:
Originally Posted by Muhahahaha View Post
That's because Apple users don't know what they're doing. I bet 80% of the problems were like, "Help! How do I right-clicked?"

(Kinda like, "How do I shot web?" )
I hope you realize since about forever ago Mac's have had right click. They know what they are doing just as much as the average PC people... And *** is with the annoying meme's... I hate seeing them referenced and spouted everyone. Annoying crap.
Edited by Lelouch - 5/12/08 at 7:54pm
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post #19 of 27
Of course, Consumer Reports also listed Apple products as basically being the best laptops you can buy in all categories. Even the MacBook Air was rated better, despite being hundreds of dollars more than the competitors.
I no longer trust CR for computer advice.
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post #20 of 27
i my experience lenovo's tech support is the best.

apple's tech support is the best probably because the people there actually know and use macs, not like tech support who uses a guide book (aka acer)
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