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How is OCZ's support?

post #1 of 6
Thread Starter 
My PSU's capacitors exploded, sent them a ticket and would like to know how good their customer support is. Anyone had an RMA experience with them?
Lee XT
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Lee XT
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Asus M5A97 SAPPHIRE Radeon HD 7850 AMD 4GB DDR3 1333MHZ 
RAMRAMRAMHard Drive
AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ OCZ Vertex 4 256GB 
CoolingOSMonitorKeyboard
Corsair H80 Windows 8.1 Pro MCE Dell P2414H WHXV7  Microsoft Generic 
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Ultra 600W Limited Edition NZXT Black Steel Razer Deathadder Razer Goliath 
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Realtek HD Audio 
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post #2 of 6
Between Bad and Really Bad, more to the side of Really Bad.
Home Improvement
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Home Improvement
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 EVGA 132-BL-E758-A1 2600PRO + Gateway 24 HD-LCD 3GB OCZ Gold 
Hard DriveOptical DriveOSMonitor
Samsung 500GB + 2x HITACHI 1TB 18x DVDRW Lightscribe **HDDVD/BLU RAY TBD** Vista Ultimate 32x Gateway 24" HD LCD FPD2485W 
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Silverstone 600w Zalman Fatal1ty 
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post #3 of 6
Thread Starter 
Quote:
Originally Posted by nitteo View Post
Between Bad and Really Bad, more to the side of Really Bad.
You're joking, right?
Lee XT
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Asus M5A97 SAPPHIRE Radeon HD 7850 AMD 4GB DDR3 1333MHZ 
RAMRAMRAMHard Drive
AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ OCZ Vertex 4 256GB 
CoolingOSMonitorKeyboard
Corsair H80 Windows 8.1 Pro MCE Dell P2414H WHXV7  Microsoft Generic 
PowerCaseMouseMouse Pad
Ultra 600W Limited Edition NZXT Black Steel Razer Deathadder Razer Goliath 
Audio
Realtek HD Audio 
  hide details  
Reply
Lee XT
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Asus M5A97 SAPPHIRE Radeon HD 7850 AMD 4GB DDR3 1333MHZ 
RAMRAMRAMHard Drive
AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ OCZ Vertex 4 256GB 
CoolingOSMonitorKeyboard
Corsair H80 Windows 8.1 Pro MCE Dell P2414H WHXV7  Microsoft Generic 
PowerCaseMouseMouse Pad
Ultra 600W Limited Edition NZXT Black Steel Razer Deathadder Razer Goliath 
Audio
Realtek HD Audio 
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Reply
post #4 of 6
Quote:
Originally Posted by Licht View Post
My PSU's capacitors exploded, sent them a ticket and would like to know how good their customer support is. Anyone had an RMA experience with them?
How old is the PSU? They cross-shipping under "PowerSwapâ„¢" for the first 3 years.
Once again...
(13 items)
 
  
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i7 920 [4.28GHz, HT] Asus P6T + Broadcom NetXtreme II VisionTek HD5850 [900/1200] + Galaxy GT240 2x4GB G.Skill Ripjaw X [1632 MHz] 
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Intel X25-M 160GB + 3xRAID0 500GB 7200.12 Window 7 Pro 64 Acer H243H + Samsung 226BW XARMOR-U9BL  
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Once again...
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 [4.28GHz, HT] Asus P6T + Broadcom NetXtreme II VisionTek HD5850 [900/1200] + Galaxy GT240 2x4GB G.Skill Ripjaw X [1632 MHz] 
Hard DriveOSMonitorKeyboard
Intel X25-M 160GB + 3xRAID0 500GB 7200.12 Window 7 Pro 64 Acer H243H + Samsung 226BW XARMOR-U9BL  
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Antec Truepower New 750W Li Lian PC-V2100 [10x120mm fans] Logitech G9 X-Trac Pro 
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post #5 of 6
Thread Starter 
Quote:
Originally Posted by DuckieHo View Post
How old is the PSU? They cross-shipping under "PowerSwapâ„¢" for the first 3 years.
It's coming close to a year, but not more then that. I knew they did 3 year warranties but i'm more concerned about how easy they are going to make sending me a new one.
Lee XT
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Asus M5A97 SAPPHIRE Radeon HD 7850 AMD 4GB DDR3 1333MHZ 
RAMRAMRAMHard Drive
AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ OCZ Vertex 4 256GB 
CoolingOSMonitorKeyboard
Corsair H80 Windows 8.1 Pro MCE Dell P2414H WHXV7  Microsoft Generic 
PowerCaseMouseMouse Pad
Ultra 600W Limited Edition NZXT Black Steel Razer Deathadder Razer Goliath 
Audio
Realtek HD Audio 
  hide details  
Reply
Lee XT
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Asus M5A97 SAPPHIRE Radeon HD 7850 AMD 4GB DDR3 1333MHZ 
RAMRAMRAMHard Drive
AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ AMD 4GB DDR3 1333MHZ OCZ Vertex 4 256GB 
CoolingOSMonitorKeyboard
Corsair H80 Windows 8.1 Pro MCE Dell P2414H WHXV7  Microsoft Generic 
PowerCaseMouseMouse Pad
Ultra 600W Limited Edition NZXT Black Steel Razer Deathadder Razer Goliath 
Audio
Realtek HD Audio 
  hide details  
Reply
post #6 of 6
Quote:
Originally Posted by Licht View Post
You're joking, right?
NO. I had a problem with my OCZ PSU, I never got any answer from Support. I finally just bought a new PSU, and RMAd the broken OCZ PSU.
Home Improvement
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 EVGA 132-BL-E758-A1 2600PRO + Gateway 24 HD-LCD 3GB OCZ Gold 
Hard DriveOptical DriveOSMonitor
Samsung 500GB + 2x HITACHI 1TB 18x DVDRW Lightscribe **HDDVD/BLU RAY TBD** Vista Ultimate 32x Gateway 24" HD LCD FPD2485W 
PowerCase
Silverstone 600w Zalman Fatal1ty 
  hide details  
Reply
Home Improvement
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 EVGA 132-BL-E758-A1 2600PRO + Gateway 24 HD-LCD 3GB OCZ Gold 
Hard DriveOptical DriveOSMonitor
Samsung 500GB + 2x HITACHI 1TB 18x DVDRW Lightscribe **HDDVD/BLU RAY TBD** Vista Ultimate 32x Gateway 24" HD LCD FPD2485W 
PowerCase
Silverstone 600w Zalman Fatal1ty 
  hide details  
Reply
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