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Thermaltake: Blacklisted

post #1 of 12
Thread Starter 
W0133RU

I've spent twelve days and over USD$1,000 trying to figure out what was wrong with my system after my old Tagan PSU fried & I had replaced it with this USD$400 Tt PSU. After replacing the ENTIRE system (video, RAM, CPU, mobo), I decided there was nothing else that could be wrong other than the PSU. How could that be, I thought, since the PSU is brand-spanking new and the other components might have been damaged by the old PSU frying? Well, it was the only thing left that I HADN'T replaced, so I gave my Tagan back from RMA a shot today, and it worked!

The worst part about this is twofold: there are a number of isolated reports floating on the interwebz (not least in NewEgg's customer reviews section) of people who experienced the EXACT same symptoms: no POST after restart. This PSU has been on the market long enough that this should have been corrected.

I am glad to send it back for refund, but the restocking fee is over $50 (not to mention the $30 shipping). I can see no reason why I shouldn't blacklist this manufacturer if they have no intention of fixing a recurring problem. From henceforth, I will recommend people away from their products.

Thank you, that is all.
Edited by Dostoyevsky77 - 5/12/08 at 3:38pm
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Wolfdale 836 CFM
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post #2 of 12
Half the people on OCN hate Thermaltake already, join the club.
    
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post #3 of 12
I don't hate them, but I've never used their PSUs. I like their fans and heat sinks.
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post #4 of 12
I have had them personally blacklisted for a while. The last thing I had from them that was worth a crap was a 480w PSU I had in my very first rig I built when I was 16. Their cases are so ugly that I haven't even been tempted to buy one.
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post #5 of 12
Yeah see? 4 posters, 2 of them hate Tt.
Anyways, I don't have anything against their fans, but their PSUs seem to be bad quality and their cases seem to be bad quality/ugly too.
    
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post #6 of 12
I have a Thermaltake 650w power supply I've had for a year and a half now and it's worked great.

Troubleshooting can be a pain, but its not the PSU or the Manufacturers fault that it took you so long to find the problem. Would you still feel the same if you had figured out it was your PSU to begin with that was the problem?
Did you try contacting the Thermaltake? I bet they would switch it out for you and if anything you can turn around and sell it to get most of your money back. MIne has a 3 year warranty! yay!


Spart: What was wrong with your PSU that you thought it was so bad? And looks should not be a reason to blacklist a company in my opinion =) I have the Armor case! hehe

Good luck with your build and getting some money back for that psu!
    
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post #7 of 12
Wow. I think I would be more upset at Tagan because that is what started this whole problem. And $1000 spent troubleshooting?! Why would you spend that much money? Even if you didn't have any spare parts there's got to be a small mom and pop repair store nearby that could help you out by using spare parts to test for the problem. It sucks that you got a DOA psu, but it happens to all manufacturers. There is nothing inherently flawed about the 1.2kW Toughpower. And I'm sorry, but did you really need that 1.2kW monster in the first place?
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post #8 of 12
check my signature, shows what I think about TT
    
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post #9 of 12
Yeah, just get the Corsair 1000HX when it comes out.
EDIT: I mean when it comes in stock for less than 250 shipped.
    
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post #10 of 12
Thermal take is only good @ a couple things, including Cases (without watercooling systems), And heatsinks/fans. Thats it, everything else they expand into is generally a leap of faith, and results in failure... Never trust TT watercooling...
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