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Product key question

post #1 of 15
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Hi i just formated my drive and clean installed vista and now with the new hardware it wont take my product code. I have went on microsofts website but they charge for a phone call is there another to have this fixed?
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post #2 of 15
just call them and get a new code. they will ask how many computers you have it installed on.
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post #3 of 15
Quote:
Originally Posted by SlicketyRickety View Post
Hi i just formated my drive and clean installed vista and now with the new hardware it wont take my product code. I have went on microsofts website but they charge for a phone call is there another to have this fixed?
ah, you bought a oem copy of windows, thats your problem
post #4 of 15
yeah, just hit the activation thing, then hit the activation by phone, they will give you a 1 800 # to call. call them up, explain whats going on, they will ask you questions, then they will give you some new #'s to reactivate it.
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post #5 of 15
What OS did you buy? The OEM? And what hardware did you change? If you have changed your motherboard and you have an OEM license, it is only valid for the original motherboard it was installed on. Otherwise, as it is an activation call, not a support call it is free. If you haven't installed it yet, go ahead and don't enter a key, click next, you will have to click "no" on the prompt that appears, then select the version of Windows Vista you have purchased and continue the installation. Once it is installed you will need to disable any active network interface, I.E. wired or wireless, through Network Connections. Once that is done restart your computer, now when you select activation it should give you the phone number so you can do it over the phone. Simply tell the operator that you have upgraded your computer and performed a fresh install.
Edited by EmerilLIVE - 5/13/08 at 8:19am
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post #6 of 15
Quote:
Originally Posted by Skullzaflare View Post
ah, you bought a oem copy of windows, thats your problem
Not necessarily, he is doing a clean install, and as such it requires to be activated.

Quote:
Originally Posted by gibsonnova74 View Post
yeah, just hit the activation thing, then hit the activation by phone, they will give you a 1 800 # to call. call them up, explain whats going on, they will ask you questions, then they will give you some new #'s to reactivate it.
I don't believe Vista will give you the activate by phone option if you have an active network connection.
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post #7 of 15
Thread Starter 
Quote:
Originally Posted by EmerilLIVE View Post
Not necessarily, he is doing a clean install, and as such it requires to be activated.



I don't believe Vista will give you the activate by phone option if you have an active network connection.
Theres no internet as of yet and i still didnt get the phone nember. Yes its oem it came with the original emachines i bought and i upgraded MoBo and Cpu pretty much the whole thing. so will i have to re- Buy windows?
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post #8 of 15
Quote:
Originally Posted by SlicketyRickety View Post
Theres no internet as of yet and i still didnt get the phone nember. Yes its oem it came with the original emachines i bought and i upgraded MoBo and Cpu pretty much the whole thing. so will i have to re- Buy windows?
In that case yes legally. OEM is only good if you change any hardware except the motherboard.
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post #9 of 15
Quote:
Originally Posted by SlicketyRickety View Post
Theres no internet as of yet and i still didnt get the phone nember. Yes its oem it came with the original emachines i bought and i upgraded MoBo and Cpu pretty much the whole thing. so will i have to re- Buy windows?
Yes, an OEM version is tied to the original motherboard it is installed on. I would suggest getting the Upgrade of whatever version of Vista you want instead of another OEM, as it can be transferred to a different motherboard. Also, you can perform a clean install with an Upgrade license. I'm going to write a tutorial on how very soon.
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i7 4790k asrock z97e-itx/ac MSI GTX 1060 6GT OC Crucial Balistic ULP DDR3 2x4GB 1600mhz  
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post #10 of 15
Quote:
I don't believe Vista will give you the activate by phone option if you have an active network connection.
It should work just fine over the phone even with an active network connection. I activate vista on the phone all the time at work and all the computers are plugged into our switch.
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