Overclock.net › Forums › Industry News › Software News › [TGDAILY]Geeksquad getting sue....
New Posts  All Forums:Forum Nav:

[TGDAILY]Geeksquad getting sue.... - Page 4  

post #31 of 76
geek squad doesn't even know what they're doing half the time, they just hire any kid who says he can build his own website... and half the time they can't even do that with out dreamweaver or frontpage...

Seriously I love going to my bestbuy and just stepping behind the geeksquad counter, all the managers know me, I'm basically a contract worker now... I fix all the crap that they can't, so i get like 20 jobs a month... do you know that the employees have a manual on how to install OSes... Like come on it prompts you along... click next, type in key, click next, click next, click done...reboot... sooooo lame...
SR2 PWNS J00
(22 items)
 
SL4V3
(16 items)
 
 
CPUMotherboardGraphicsRAM
2x intel Xeon X5650 @ 4Ghz Evga SR-2 SLi Evga GTX480s 18GB G.SKill Pi 1600 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
60GB Vertex 3 2TB Western Digital Black 2TB External HDD (USB 2) 22x Sata Bluray/DVD Multi Drive 
CoolingCoolingCoolingCooling
Hardware Labs GTX 360 Radiator EK Supreme HF Copper Danger Den GTX480 Waterblock All Copper Natemandoo SR-2 Solid Copper Waterblock 
CoolingCoolingOSMonitor
Iwaki RD-30 D5 with DCThermo Top Windows 7 Ultimate 3x 24" LG LCDs (16:9) 
KeyboardPowerCaseMouse
Ducky Shine MX-Cherry Black Mechanical Keyboard... 1500W Silver stone Strider Mountain Mods Extended Ascension Horizon Razer Mamba 2012 (wired) 
Mouse PadAudio
Razer XactMat Asus Xonar SXT 
CPUMotherboardGraphicsRAM
intel Q6600 ASUS P5K-E Wifi AMD HD Radeon 6990 4GBs G.skill HZs 
Hard DriveOptical DriveCoolingOS
OCZ vertex 2 LG 22x combo drive Cooler Master hyper 212+ Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
LG FLATRON L1933TR LG FLATRON L1933TR Logitech G15 rev. 1 Silverstone Decathlon 750W modular PSU 
CaseMouseMouse PadAudio
Thermaltake Armor with 250mm side fan Logitech 2000dpi USB mouse Steel series QcK+ Auzentech X-Fi prelude 
  hide details  
SR2 PWNS J00
(22 items)
 
SL4V3
(16 items)
 
 
CPUMotherboardGraphicsRAM
2x intel Xeon X5650 @ 4Ghz Evga SR-2 SLi Evga GTX480s 18GB G.SKill Pi 1600 DDR3 
Hard DriveHard DriveHard DriveOptical Drive
60GB Vertex 3 2TB Western Digital Black 2TB External HDD (USB 2) 22x Sata Bluray/DVD Multi Drive 
CoolingCoolingCoolingCooling
Hardware Labs GTX 360 Radiator EK Supreme HF Copper Danger Den GTX480 Waterblock All Copper Natemandoo SR-2 Solid Copper Waterblock 
CoolingCoolingOSMonitor
Iwaki RD-30 D5 with DCThermo Top Windows 7 Ultimate 3x 24" LG LCDs (16:9) 
KeyboardPowerCaseMouse
Ducky Shine MX-Cherry Black Mechanical Keyboard... 1500W Silver stone Strider Mountain Mods Extended Ascension Horizon Razer Mamba 2012 (wired) 
Mouse PadAudio
Razer XactMat Asus Xonar SXT 
CPUMotherboardGraphicsRAM
intel Q6600 ASUS P5K-E Wifi AMD HD Radeon 6990 4GBs G.skill HZs 
Hard DriveOptical DriveCoolingOS
OCZ vertex 2 LG 22x combo drive Cooler Master hyper 212+ Windows 7 Ultimate x64 
MonitorMonitorKeyboardPower
LG FLATRON L1933TR LG FLATRON L1933TR Logitech G15 rev. 1 Silverstone Decathlon 750W modular PSU 
CaseMouseMouse PadAudio
Thermaltake Armor with 250mm side fan Logitech 2000dpi USB mouse Steel series QcK+ Auzentech X-Fi prelude 
  hide details  
post #32 of 76
Quote:
Originally Posted by gex80 View Post
This disc is called customizer and does not contain none of those programs, so you stole something else. Customizer is a geeksquad based program that works on a timer. it stops people like you from stealing things and mass producing them. They how ever do not contain AVG or CCleaner. How do I know? Well I've used the disc my self.

On the wednesday before black friday they had me come in and run the disc on about 50-75 computers to have them pre-ready. And I still run the disc periodically when they get backed up and need help.

The current version is 3.5. Once a certain date hits, that disc is dead. There are ways around that, but I will not go in to detail as a customer or non bestbuy employee is not suppose to own that. Matter of fact I believe it's illegal since it does ask you if you are authorized or not to use it.

So you my friend got a hold of something else
That's the Agent Customizer, there's also the MRI. You can obtain these on torrent websites. The authorization is just a joke because of how the Geek Squad operates (they want it to seem like 007 type stuff). As far as using the disc that has expired, simply change your date back a few days or weeks and you can run it again.
FAKE RIG 5000
(13 items)
 
  
CPUMotherboardGraphicsRAM
INTEL QX9770 ASUS RAMPAGE EXTREME CROSSFIRE 2 x 4870X2 8GB CORSAIR DOMINATOR DDR3-2000 
Hard DriveOptical DriveOSMonitor
6 x VELOCIRAPTOR 300GB RAID10 5 x PLEXTOR PX-716AL SLOT-LOAD VISTA ULTIMATE X64 30" APPLE M9179LL/A DISPLAY 
KeyboardPowerCaseMouse
LOGITECH G15 SILVERSTONE DA1200 LIAN LI PC-A71B LOGITECH G9 
Mouse Pad
DIAMOND PLATED STEEL 
  hide details  
FAKE RIG 5000
(13 items)
 
  
CPUMotherboardGraphicsRAM
INTEL QX9770 ASUS RAMPAGE EXTREME CROSSFIRE 2 x 4870X2 8GB CORSAIR DOMINATOR DDR3-2000 
Hard DriveOptical DriveOSMonitor
6 x VELOCIRAPTOR 300GB RAID10 5 x PLEXTOR PX-716AL SLOT-LOAD VISTA ULTIMATE X64 30" APPLE M9179LL/A DISPLAY 
KeyboardPowerCaseMouse
LOGITECH G15 SILVERSTONE DA1200 LIAN LI PC-A71B LOGITECH G9 
Mouse Pad
DIAMOND PLATED STEEL 
  hide details  
post #33 of 76
The guys who work in Geek Squad in the Best Buy I work at aren't the idiots you take them for (maybe in other stores, but I imagine this applies for all of them). They do know what they're doing, but you have to understand that they're trained to make the store money and have to follow certain rules and policies.
I read an article on how this news team went undercover giving laptops to different Geek squads. The only thing that was wrong with it was the memory wasn't seated properly and the laptop would not boot. 90% of Geek Squads verdict was that the motherboard was fried or some extreme excuse. Then the report went on saying how they didn't diagnose the problem correctly and blah blah blah. When it comes down to it, what will make Best Buy more money? Reseating a stick of memory, or the labor to replace a mobo?

As for the privacy of peoples files, that is another story. I don't think it's the right thing to do, but there are people out there that will take advantage of it.
Edited by Truambitionz - 5/16/08 at 11:08am
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E6750 @ 3.4Ghz Evga 680i Sli Se Evga 8800GT SSC Mushkin 2Gig 800 @ 1000mhz 5-5-5-11 
Hard DriveOptical DriveOSMonitor
Seagate 500GB 7200.11 + Seagate Barracuda 250GB Samsung SHS203B Win 7 Samsung 22Inch 226BW 
PowerCaseMouse
Kingwin 600 Watt Modular Antec 900 Mx518 Optical 
  hide details  
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel E6750 @ 3.4Ghz Evga 680i Sli Se Evga 8800GT SSC Mushkin 2Gig 800 @ 1000mhz 5-5-5-11 
Hard DriveOptical DriveOSMonitor
Seagate 500GB 7200.11 + Seagate Barracuda 250GB Samsung SHS203B Win 7 Samsung 22Inch 226BW 
PowerCaseMouse
Kingwin 600 Watt Modular Antec 900 Mx518 Optical 
  hide details  
post #34 of 76
Quote:
Originally Posted by Edberg View Post
I took one of their "Top Secret" Geek squad repair disks that was lying on the counter. It's filled with freeware programs like CCleaner, Recuva, AVG, Defraggler and such, Isn't it illegal to make profit from freeware like that?
They've already been in trouble for this. (lawsuit with winternals) But I have to ask. Why should they be singled out? They arent doing anything different than almost every technician on the planet. Any tools that exist and make your job easier...? Its a no-brainer that they would be using it.

Quote:
Originally Posted by Recuva website...
Freeware

Like all other Piriform products (including CCleaner), Recuva is free for both commercial and personal use.

Edited by DigitalPhreak - 5/16/08 at 11:06am
    
CPUMotherboardGraphicsRAM
E6600 Conroe @ 3.4 ASUS P5N32-E SLI XFX 9800GTX OCZ DDR2 PC7200 2x 1GB Gold Series 
Hard DriveOptical DriveOSMonitor
SATAII Seagate Perpendicular 250GB NEC DL DVD+/-R Vista Ultimate 19" WS HD HDCP Gateway 
KeyboardPowerCaseMouse
Logitech G15 Thermaltake Toughpower 750watt Apevia X-Discovery ATX Mid Diamondback Razor 
Mouse Pad
Geeksquad Special... 
  hide details  
    
CPUMotherboardGraphicsRAM
E6600 Conroe @ 3.4 ASUS P5N32-E SLI XFX 9800GTX OCZ DDR2 PC7200 2x 1GB Gold Series 
Hard DriveOptical DriveOSMonitor
SATAII Seagate Perpendicular 250GB NEC DL DVD+/-R Vista Ultimate 19" WS HD HDCP Gateway 
KeyboardPowerCaseMouse
Logitech G15 Thermaltake Toughpower 750watt Apevia X-Discovery ATX Mid Diamondback Razor 
Mouse Pad
Geeksquad Special... 
  hide details  
post #35 of 76
Quote:
Originally Posted by Fearless View Post
i swear, everytime i look at that wii game and read that note from the boy, i would laugh my ass off... LOL!

The little boy OWNED the geeks!
Except he didn't mention any of the problems, he simply says that they're broken.

So....
Do they not even start up?
If they start up, which parts do not perform as expected?
Is it a hardware problem?
etc.....

Way too vague.
Foldatron
(17 items)
 
Mat
(10 items)
 
Work iMac
(9 items)
 
CPUMotherboardGraphicsGraphics
i7 950 EVGA x58 3-way SLI EVGA GTX 660ti GTX 275 
RAMHard DriveHard DriveHard Drive
3x2GB Corsair Dominator DDR3-1600 80GB Intel X25-M SSD 2TB WD Black 150GB WD Raptor 
Hard DriveOSMonitorKeyboard
2x 150GB WD V-raptor in RAID0 Win7 Home 64-bit OEM 55" LED 120hz 1080p Vizio MS Natural Ergonomic Keyboard 4000 
PowerCase
750W PC P&C Silencer CoolerMaster 690 
CPUGraphicsRAMHard Drive
Intel Core i5 2500S AMD 6770M 8GB (2x4GB) at 1333Mhz 1TB, 7200 rpm 
Optical DriveOSMonitorKeyboard
LG 8X Dual-Layer "SuperDrive" OS X Lion 27" iMac screen Mac wireless keyboard 
Mouse
Mac wireless mouse 
CPUGraphicsRAMHard Drive
i7-2600K AMD 6970M 1GB 16GB PC3-10600 DDR3 1TB 7200rpm 
Hard DriveOptical DriveOSMonitor
256GB SSD 8x DL "SuperDrive" OS X 10.7 Lion 27" 2560x1440 iMac display 
Monitor
27" Apple thunderbolt display 
  hide details  
Foldatron
(17 items)
 
Mat
(10 items)
 
Work iMac
(9 items)
 
CPUMotherboardGraphicsGraphics
i7 950 EVGA x58 3-way SLI EVGA GTX 660ti GTX 275 
RAMHard DriveHard DriveHard Drive
3x2GB Corsair Dominator DDR3-1600 80GB Intel X25-M SSD 2TB WD Black 150GB WD Raptor 
Hard DriveOSMonitorKeyboard
2x 150GB WD V-raptor in RAID0 Win7 Home 64-bit OEM 55" LED 120hz 1080p Vizio MS Natural Ergonomic Keyboard 4000 
PowerCase
750W PC P&C Silencer CoolerMaster 690 
CPUGraphicsRAMHard Drive
Intel Core i5 2500S AMD 6770M 8GB (2x4GB) at 1333Mhz 1TB, 7200 rpm 
Optical DriveOSMonitorKeyboard
LG 8X Dual-Layer "SuperDrive" OS X Lion 27" iMac screen Mac wireless keyboard 
Mouse
Mac wireless mouse 
CPUGraphicsRAMHard Drive
i7-2600K AMD 6970M 1GB 16GB PC3-10600 DDR3 1TB 7200rpm 
Hard DriveOptical DriveOSMonitor
256GB SSD 8x DL "SuperDrive" OS X 10.7 Lion 27" 2560x1440 iMac display 
Monitor
27" Apple thunderbolt display 
  hide details  
post #36 of 76
Hiren's For Life! No for real, my company legitametly purchased certain pieces of software but they don't do everything possible and many times I have turned to Hiren's simply because of everything that is on it. We normally use freeware software to remove viruses and spyware because the free software has such low overhead it can boot in safe mode. I wouldn't think so lowly of Geek Squad if it wasn't for my own personal experiences with them as well as the massive amounts of complaints about them from customers.

For my company the only time we copy data, the only time we ever do that is when either the customer wants us to or when we feel we need to make a copy of the entire HDD because we think it may be on the verge of dieing. I can say I have never copied a customers data for personal and I don't even go looking for personal data of any kind picture or not. In fact I hate having to copy/backup data, pain in my ass but its better that then the customer raining down on us if we lose some data that we told them might be lost. Hey viruses suck, stop looking at pron.
Hex
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom 1100T ASUS M4A89TD GTX 470 G.SKILL Ripjaws Series (2 x 2GB) DDR3 1600 
Hard DriveOptical DriveOSMonitor
WD 500GB + WD 1TB LG DVD RW Windows 7 Pro Viewsonic 24" 
KeyboardPowerCaseMouse
Microsoft X6 Cooler Master 750W Antec 300 CM Storm Sentinel 
  hide details  
Hex
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom 1100T ASUS M4A89TD GTX 470 G.SKILL Ripjaws Series (2 x 2GB) DDR3 1600 
Hard DriveOptical DriveOSMonitor
WD 500GB + WD 1TB LG DVD RW Windows 7 Pro Viewsonic 24" 
KeyboardPowerCaseMouse
Microsoft X6 Cooler Master 750W Antec 300 CM Storm Sentinel 
  hide details  
post #37 of 76
Ok, that security case with the wii game probably had some ram or something in it at one point, hence the installation sticker.
Time Sink
(21 items)
 
 
CPUMotherboardGraphicsRAM
Intel 2500k ASUS Sabertooth Z77 EVGA GTX 670 FTW G.Skill Ripjaws 8GB (2x4GB) DDR3 1600 
Hard DriveHard DriveHard DriveCooling
Samsung F3 1TB Crucial C300 128GB Corsair Force GT 60GB Noctua NH-U12P 
OSOSMonitorMonitor
Windows 8.1 Professional x64 Apple OS X Mavericks HP ZR24w LG IPS226V 
KeyboardPowerCaseMouse
Razer BlackWidow Seasonic X750 Lian-Li PC-A05B Logitech M500 
Mouse PadAudioAudioAudio
Mionix Propus 380 Zero USB DAC (2009 Version) Emotiva Pro airmotiv 4 Beyerdynamic DT990 600ohm 
Audio
Shure SRH-840 
  hide details  
Time Sink
(21 items)
 
 
CPUMotherboardGraphicsRAM
Intel 2500k ASUS Sabertooth Z77 EVGA GTX 670 FTW G.Skill Ripjaws 8GB (2x4GB) DDR3 1600 
Hard DriveHard DriveHard DriveCooling
Samsung F3 1TB Crucial C300 128GB Corsair Force GT 60GB Noctua NH-U12P 
OSOSMonitorMonitor
Windows 8.1 Professional x64 Apple OS X Mavericks HP ZR24w LG IPS226V 
KeyboardPowerCaseMouse
Razer BlackWidow Seasonic X750 Lian-Li PC-A05B Logitech M500 
Mouse PadAudioAudioAudio
Mionix Propus 380 Zero USB DAC (2009 Version) Emotiva Pro airmotiv 4 Beyerdynamic DT990 600ohm 
Audio
Shure SRH-840 
  hide details  
post #38 of 76
Quote:
Originally Posted by ImmortalKenny View Post
Ok, that security case with the wii game probably had some ram or something in it at one point, hence the installation sticker.
No it didn't. I've seen it on usb cables to giftcards.
Phrack
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 B3 @ 2.4 ASUS x38 Maximus Extreme Gigabyte 8800 GT G.Skill 2GB DDR3 
Hard DriveOSMonitorKeyboard
WD 250GB SATA/4GB Flash Windows Vista Ultimate 64bit Westinghouse 22" WS 5 MS Logitech G15 Rev2 
PowerCaseMouseMouse Pad
CORSAIR 620HX ANTEC 900 Logitech MX518 FABRIC 
  hide details  
Phrack
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 B3 @ 2.4 ASUS x38 Maximus Extreme Gigabyte 8800 GT G.Skill 2GB DDR3 
Hard DriveOSMonitorKeyboard
WD 250GB SATA/4GB Flash Windows Vista Ultimate 64bit Westinghouse 22" WS 5 MS Logitech G15 Rev2 
PowerCaseMouseMouse Pad
CORSAIR 620HX ANTEC 900 Logitech MX518 FABRIC 
  hide details  
post #39 of 76
Quote:
Originally Posted by relic2279 View Post
This whole incident is part of a larger problem.

I'm a technician at a wireless provider. While this doesn't seem to be a problem at our store, my coworkers at other stores and other wireless providers seem to take a large intrest in customers pictures on their phones when brought in for repairs.

This is a huge privacy concern as I wouldn't want someone seeing my personal photo's. You can only imagine what kind of pictures people take with their phones.

Some people don't care, I've helped people who bluntly told me of the situation. They couldn't access their photo album and they want access to their "private photo's". I tell them that if I'm successful, I'll end up seeing the thumbnails. (we are supposed to warn the customer if they complain of camera problems) Sometimes, they don't care. They laugh and make jokes.

But I'm sure most do care and would NOT want their privacy breached like this. I sure as hell wouldn't. With everything becoming portable, smaller and much easier to lose, I think there needs to be something done. Careful if you take your phone in for repairs. I think people "forget" that their phones are also computers.


~R
I'm sure stuff like this happens in many industry's. Like I said, there is probably over 10,000 Geek Squad Agents employeed by Bust Buy, you are bound to have problems. I'm sure places like CC, CompUSA, Staples, and numerous other mom-and-pop shops have had people that do this or still do this. What is the solution?

Best Buy puts money into having random audits of each geek squad involving checking anything that can store data (flash drives, computers, external/internal HDD's, CD's), do you expect to partner every Geek Squad Agent with a security guard who fallows them around everywhere? Its the persons fault for abusing their position not the company's.

TO answer your question: Best Buy PAYS for those software licenses. They parnet with McAfee, Symantec, PC Tools, Eurosoft, Lavasoft, Western Digital, Seagate, Maxtor, Etc. They may use alot of stuff you can find online, but they do it the right way.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 ASUS PMK5 Delux Wi-Fi edition BFG 9800GTX 2Gb Nvidia 1066 
Hard DriveOSPower
1TB Western Digital + 150GB RaptorX Vista Ultimate 650W Antec 
  hide details  
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 ASUS PMK5 Delux Wi-Fi edition BFG 9800GTX 2Gb Nvidia 1066 
Hard DriveOSPower
1TB Western Digital + 150GB RaptorX Vista Ultimate 650W Antec 
  hide details  
post #40 of 76
Quote:
Originally Posted by RickJS View Post
No it didn't. I've seen it on usb cables to giftcards.
So what? USB Cables attach to: Printers, Cameras, External Drive enclosures, etc. Potentially someone could have a problem that is so frustrating they are willing to pay for it. Why wouldn't Best Buy try to capture that revenue? Why wouldn't they advertise everywhere they could?

And I get it; its a Wii Game. But I agree, that was probably on a RAM case.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 ASUS PMK5 Delux Wi-Fi edition BFG 9800GTX 2Gb Nvidia 1066 
Hard DriveOSPower
1TB Western Digital + 150GB RaptorX Vista Ultimate 650W Antec 
  hide details  
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 ASUS PMK5 Delux Wi-Fi edition BFG 9800GTX 2Gb Nvidia 1066 
Hard DriveOSPower
1TB Western Digital + 150GB RaptorX Vista Ultimate 650W Antec 
  hide details  
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Software News
This thread is locked  
Overclock.net › Forums › Industry News › Software News › [TGDAILY]Geeksquad getting sue....