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[TGDAILY]Geeksquad getting sue.... - Page 6  

post #51 of 76
Thanks.. Too bad there are people that ruin the image for everyone.
    
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post #52 of 76
GeekSquad is a joke they barely know more than the sales people on the floor actually selling the product... Try going into best buy and ask them about something (pretend that you already didn't know this) then listen to some of the bull that comes out of their mouths Then again I will recognize that everyone isn't like that but id feel safe to say 95.98% are.
post #53 of 76
What a joke. If you turn your PC into a tech place then expect to have people look at personal data.
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post #54 of 76
Lol, this brings back a memory. I was in BB some time last year and a ~12 yr old kid was looking at an 8800....for some reason the 7900's were priced higher, so a Geeksquad agent was trying to get him to buy that instead of the GT. He said to the kid, and I QUOTE...."Get this 7900 instead, it has 512mb instead of the 256mb so it's obviously better, but I get 50+ fps in CSS on all high!"
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post #55 of 76
I don't know how this could surprise ANYONE.
Geek Squad is a sham, plain and simple. It's just a giant corporation's way of trying to get rid of the competition (that would be the small, local PC shops & us.) These punk kids who "fix" your pc are not A+ certified or even trained. They are just some of those "blue shirt" kids that may (or may not) have an interest in computers.

It's old news that Bestbuy has many ethical issues.

Anyone who does their own builds, or builds for their friends or others should view Geek Squad/Bestbuy as a direct competitor.

How would you feel if you spent several hours building a computer for someone just to have a kid from Geek Squad (who hasn't a clue) come over, slap in a CD, charge your customer/friend 80 bucks and tell them they need to spend hundreds of dollars at bestbuy for new software? GAH!!

It's just sad that people will continue to use geek squad instead of a local computer shop that specializes in building and repairing PCs.

We have several vendors on OCN and I would hate to see these highly skilled/trained/experienced/hard working people lose 1 cent to these geek squad mongoloids.

RAWR!
Edited by Crapalation - 5/17/08 at 10:27am
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post #56 of 76
Quote:
Originally Posted by Xecuter2 View Post
I am a geeksquad agent and everyone I work with is extremely knowledgeable and professional with how we handle customers data. Let alone the time it takes to talk to customers all day long, we do not have the free time to play petty snooping games with peoples data. Go in, fix whats wrong and call the customer, it's fairly straight forward. I work there because it is a good paying job for what we have here and I get to do something I am good at and it takes no skill really. Also is quite fun IMO with the people I work with. Any other questions feel free to ask, just don't bag on something if you don't know how it works. Also if you don't think I know what I am doing or what I am diagnosing, come try me? :x
You don't seem like a fool. GO TO COLLEGE!!
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post #57 of 76
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post #58 of 76
Quote:
Originally Posted by Truambitionz View Post
The guys who work in Geek Squad in the Best Buy I work at aren't the idiots you take them for (maybe in other stores, but I imagine this applies for all of them). They do know what they're doing, but you have to understand that they're trained to make the store money and have to follow certain rules and policies.
I read an article on how this news team went undercover giving laptops to different Geek squads. The only thing that was wrong with it was the memory wasn't seated properly and the laptop would not boot. 90% of Geek Squads verdict was that the motherboard was fried or some extreme excuse. Then the report went on saying how they didn't diagnose the problem correctly and blah blah blah. When it comes down to it, what will make Best Buy more money? Reseating a stick of memory, or the labor to replace a mobo?

As for the privacy of peoples files, that is another story. I don't think it's the right thing to do, but there are people out there that will take advantage of it.
How much doney do they make when a customer doesn't purchase anything because the Agent told them they had a bad motherboard and it was $400+ to fix? $0 is the correct answer.

I'll give you inconsistent training, I'll give you incompetent's, but malicious it is not. Its someone not being trained on how to properly diagnose something, and being told also to limit the amount of free work preformed to 5 minuets.

They are in the wrong ultimately because they should have the humility to recognize they may need a second opinion from someone else, who may be able to train them and get the right diagnosis.

Why is everyone a conspiracy theorist?
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post #59 of 76
Quote:
Originally Posted by Spart View Post
They let ignorant kids work for them. They should require A+ Certs IMO.
Trust me... A+ Certs do the same thing. They all do. I will never bring my PC to no-one for that reason.
post #60 of 76
1) I hate Best Buy and GeekSquad -- buncha incompetent idiots.

2) Best Buy, as awful as it is, is not the only company who "browses" through the files on customer's serviced PC's. In my local area, about a year ago, a man took his computer into a local computer repair store. A few days later, the man was arrested because the technician found child porn. I don't know what's worse: pervs who like child porn, technicians who scan private files, or pervs who like child porn AND leave it on their drives for the world to see. The guy is in prison now and I am sure the words "browser cache" are ringing through his head.

3) Peeps that send their computers for service and don't either A) perform a secure wipe of their "sensitive folders" or B) don't encrypt said folders are complete idiots.

4) It's hard to get competent computer techs for jobs like GeekSquad because the good techs make more money elsewhere and would never do the job. Therefore, GeekSquad and outfits like it are reduced to hiring teenagers and college students who are barely competent, even on Windows.

5) Someone earlier in the thread said Best Buy needs to hire A+ certified techs. Well, A+ certification by itself means very little. Your average competent home computer user could pass the exams with only minimal study. Most certifications in the computer world don't equate to competency or expertise. Get people with a Bachelor's in Computer Science, THEN have them pass the certs (not just A+ but others) and then I might say you have a point. The problem is, as I said above, these people would never work for GeekSquad or anything like it.

6) The sticker on that Wii game says it all -- the big technology retail companies rely on Joe Sixpack's technical incompetence with his hardware and software. If someone is too stupid to "install" a Wii game, they deserve to be charged for it. But, it's not only BestBuy or Wii at fault, as other companies and entities take advantage of ignorance. Virus and Spyware detection companies, for instance, would be out of business if people were competent and knew how to use something other than Windows. Their business interests obviously rely on there always being "problems" with computers. They don't want an educated consumer.

7) If you must take your junky Windows box to BestBuy to have a "virus" removed or whatever, you deserve to be screwed over.
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