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My monitor exploded... Internally... *UPDATE* - Page 3

post #21 of 81
Thread Starter 
i don't have a car, so getting to the Frys 20 miles away, is kinda hard for me...

Don't know when i can get a chance to get out there... :\\
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post #22 of 81
Thread Starter 
Alright, so here is the low down...

2 hours on the phone, i get a half way decent solution.

First i called frys, and right away i felt like i wasn't going to get anywhere with them because of the guys who answered the phone sounded stoned off his ass. After i spent 20 minutes convincing him that he doesn't know what he was talking about, he put me on hold for 30min, then another gal picked up the phone. She was asking me if i purchased a warranty agreement through frys, and i said i didn't, so she just gave me the 2 second silence, then said I'm SOL...

Then i called Gateway, and i made some head way with them. The gal i was talking to there, was very nice. After about 20 minutes of going back and forth, explaining what happened to my monitor, she concluded that she cannot help me personally. I would have to call a department called "Retail Service Dispatch", and talk to an actual tech about my problem. The gal was saying that based on the description of what happened to my monitor, she could not process my exchange. I would have to talk with the people from dispatch, where the techs are, and plead my case with them...

So first thing Monday morning, thats what I'll be doing.

I have had all my tech buddies in the area stop by my house today and look at this monitor, and give me some clue on to what the heck happened.

After hours of my and some friends sitting around talking about it, we concluded that something physically popped inside the monitor, behind the LCD layer, and the force from that "pop" cracked the LCD layer inside the monitor...

Considering that i did hear a mildly crack/pop noise, then utter failure from the monitor, this is the best conclusion we can come up with...

Anyone else have any idea on to what would make a monitor do something like this?? I have herd of pressure cracks before in tech devices, but could something like this be the cause of my monitor failing to catastrophically in about 5 months of use??

Does anyone have advice onto what i should say, and how i should say it to the tech guys at gateway when i talk to them on Monday??

The gal i talked to said that i could repair the monitor if all else fails, but I'm not sure if that would be cost effective or not. If they are willing to work out some sort of shipping deal with me, i might consider repairing it through them, IF they decide to deny me a warranty exchange...

I also had the idea of looking online for parts for this monitor, with the slim chance that i could repair this on my own. But i have no clue where to search for parts for this thing except eBay, and i want to avoid them at all costs...
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post #23 of 81
Sorry to see this man!

There's nothing worse than seeing one of these threads and actually owning the item that blew up/caught fire. I'm going to go give my Gateway a hug and a few words of encouragement.
post #24 of 81
Wow that sucks didn't your monitor come with insurance? i thought nearly all monitors and at least one year of insurance. keep us updated i wanna see what happens
post #25 of 81
Thread Starter 
insurance is something you have to buy...

THe monitor comes with a one year warranty.. This is the only thing i have to gently lean on when i call Gateway on Monday. At that time, i will try my best to convince the tech that i did not intentionally abuse my monitor to the point of failure...

Wish me luck, and I'll keep you all posted...

Any words of advice when i talk to the gateway tech on Monday?? do's/don'ts?? i should worry about, other than the complete obvious...???
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post #26 of 81
That's epic.

Looks like my Palm Tungsten T3 when I opened it up and (unsuccessfully) repaired it.
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post #27 of 81
Quote:
Originally Posted by JoBlo69 View Post
insurance is something you have to buy...

THe monitor comes with a one year warranty.. This is the only thing i have to gently lean on when i call Gateway on Monday. At that time, i will try my best to convince the tech that i did not intentionally abuse my monitor to the point of failure...

Wish me luck, and I'll keep you all posted...

Any words of advice when i talk to the gateway tech on Monday?? do's/don'ts?? i should worry about, other than the complete obvious...???
Here's the advice I give anyone in your situation:

We all know that Gateway can deny you and move on with their day without thinking back on it so politeness and tactfulness are obvious requirements. The goal is to apply enough gentle pressure to hopefully get what you want without going too far and getting denied.

Take the average Joe approach. You don't make a lot of money but you really had your heart set on the Gateway so after finally saving enough cash, you went for it. You were playing a game for the better part of an afternoon and you discovered it broken after taking a break. You can't explain what happened because you did nothing different than any day before it. You understand that it might not be Gateway's policy to help a customer in a situation like yours but you would really appreciate the help after having invested so much or your money.

Things not to do:

--Raise your voice
--Take a condecending tone
--Tell them how Gateway or they should do their job
--Make demands
--Be rude or insulting

Part of my job deals with customer service and the above advice usually will get me to help them out even if it's not completely within company policy to do so. People that lose it and become insta-jerks seem to jog my memory of that one (non-existant) policy that prevents me from helping them.
post #28 of 81
Thread Starter 
My thinking is on the same page as what you recommend. Its good to have spacific things I should and shouldnt do...

I really do hope I can pull this off. I do spent about two months saving to get this thing. I dropped $500 on it last november'ish. And I did spend slot of time researching for the one I wanted. I picked the gateway monitor because of all the freakin inputs and the picture-in-picture options between any of the 7 inputs...

If I do get denied the warranty, Im hopeingi can talk them into a decent price for a repair...

It just seems frustrating that I have to jump through so many hoops for something that shouldnt have hapened I'm the first place.

It's like I feel guilty of somthing, and I have to plead my inocence... Kinda lame but that's what has to be done.
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post #29 of 81
Wow. Sorry, but I lol'd. It's okay though. It's not your fault if the monitor just took a puke like that for no apparent reason.

I would ask Fry's first to see if you can get an instant replacement. If they attempt to give you the run-around, tell them how worthless they're being (in a very polite way) and contact Gateway instead. They should definitely replace it.
    
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post #30 of 81
Keep us updated!

I was thinking about this little pickle you're in. I was trying to imagine my reaction if I walked into my office and discovered my 24" Gateway popped. All I have to say is I feel for you man!
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