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My monitor exploded... Internally... *UPDATE* - Page 4

post #31 of 81
Thread Starter 
freakin retarded... lol...

I'm sitting here with a 2k rig sitting on the floor, but stuck using a celery based laptop to post this...

(sig rig is a side project and not my main rig)

LAME!!
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post #32 of 81
This reminds me of the 10k Falcon computer that blew up while gaming...
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post #33 of 81
I really feel that Gateway will replace it...and they definitely should. What happened seems to be a complete manufacturer default. Honestly, why would you cause such physical damage to a $500 monitor that you spent YOUR money on? It makes no sense, and if they use that argument they suck.

My major advice...keep your story straight. If you aren't going to give them the straight truth that it happened right before you, make sure you don't forget that later on.
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post #34 of 81
Theres always the usual tips like "be polite", which all hold water, but theres one trick I've found to help many CS techs help you out. Make sure they know that you know more than the average user, but don't do it in a stuck-up sort of way.

Think of it like this. If you were the CS rep and someone called you saying "my monitor broke all on its own!", the first thing you'd probably think is "oh god some nub thinks he can get a free monitor after he dropped it". The best way to convince them that you aren't a cheat like that is to give them a very detailed explanation of exactly WHAT you think happened and HOW you came to that conclusion.

And it really does sound like a blown capacitor. Make sure they understand that.
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post #35 of 81
Thread Starter 
Good tips. I'll be calling them in the morning about this...

I wonder if there is a way i could record the phone call...

I talked with another tech friend of mine about this, and he says pretty much the same thing. I will be talking with a technical person about this, so if i can keep up with conversation and digress in a technical level of what the situation is, i think I'll have a good chance on figuring this out...

I'll update this tomorrow morning after i talk with the Gateway rep about this...
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post #36 of 81
Good luck

Hope you get it sorted out today.
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post #37 of 81
Thread Starter 
Im getting all my ducks in a row, before i make this phone call. I planned on calling them before i went to school, but i didn't want to feel rushed when i made this call...

Update shortly.
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post #38 of 81
Good luck with them. Remember to keep your cool, even if they are morons at the other end (which i doubt).

Hope it works out for you. You deserve a monitor
post #39 of 81
Quote:
Originally Posted by ENTERPRISE View Post
You never know man...there are some ''Different'' people out there.
People sell and buy pieces of toast in the shape of states...never overestimate how low the lowest common denominator is...remember we do have directions on shampoo bottles.
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post #40 of 81
Thread Starter 
those directions on shampoo bottles are meant for people to use more product than really necessary, so that you have to buy more shampoo...

Who really scrubs, rinses, and repeats??? i guess some people do, hence the lowest common denominator comment... lol...

**UPDATE ON THE MONITOR SITUATION**

So i called Gateway today and i am pleased to inform you all that there is a very good chance that they will fix my monitor under the warranty!!

Something that helped a lot was pointing the tech to this thread, and being able to show him a picture of the actual monitor.

It did take some convincing on my part that the monitor's failure was due to something other than physically breaking it myself.

They are going to send me a box with packing materials via FedEx with a return shipping label. Kinda cool... No cost from me to send them the monitor.

The guy on the phone was really helpful and pleasant to talk to. When i pointed him to this thread while we were on the phone, the first thing he said was, "is that Cristina Reche?" yes it is... lol...

But he also said that since my problem doesn't fit one of their "cookie cutter" of common failures for this particular model, there is still a small chance that they wont fix this under warranty. He did say that they will probably will fix it, but keep in mind that there is still that chance that they wont fix it....
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