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BIOS update failed = need new MB? - Page 2

post #11 of 17
Quote:
Originally Posted by Perry View Post
What I don't understand is why a manufacturer would say no to an RMA'ed motherboard due to a botched BIOS upgrade when it was them themselves that provided the BIOS and the flashing tool as well as instructions on how to use it.

Anyway, I'd RMA it as has already been suggested. Chances are you'll have no problems getting replacement. Simply tell them that your BIOS is corrupted, otherwise they may try to spin it so the blame falls on you.
There's no need to even mention anything with the BIOS; just say your pc wouldn't start-up (not "boot". don't give them any hints )

Just play it dumb and you'll be fine.

Quote:
Originally Posted by Perry View Post
Anyway, I'd RMA it as has already been suggested. Chances are you'll have no problems getting replacement. Simply tell them that your BIOS is corrupted, otherwise they may try to spin it so the blame falls on you.
Ditto..

my second or third BIOS update to my Asus commando mobo went terribly wrong. i was using thier asus update utility (which allows you to update bios in the windows enviroment) needless to say what a awful mistake it was using this tool of thiers...

Now i just update BIOS through the BIOS's setup. think its called EZ flash. obviously this is a far safer alternative.

For the enthusiast and overclocker, BIOS updating is very important. i do it whenever ASUS release new versions.
Edited by Thingamajig - 5/22/08 at 10:27am
post #12 of 17
Is the BIOS chip removable on your motherboard?
If so, do you know someone with the same motherboard?
If so, swap BIOS chips and boot up your board. After boot completes, hotswap the chips. Flash your BIOS.
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post #13 of 17
Thread Starter 
nah bios is attached to the mobo so cant get it off. and yeah i was told doing it from windows was a bad idea but assumed using all asus software and instructions then how bad could it go!! Nevermind, lesson learned.

And yeh i think playing dumb as to why it doesnt work will be my plan of action for when i ring them! Will do it in the monring (11pm here atm), after putting the cmos battery back in and trying that lol.

Thanks for all the replies everyone, good to know im not the first to do it anyway xD and im sure not the last.
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post #14 of 17
Just ask for a bios chip and they will send you one. DFI did for me anyway.
post #15 of 17
Yeah a soldered bios chip is a *****, not sure if they'll send you one, not sure if they'll repair it. They MIGHT give you a new board, but I've never dealt with their tech support to give you any feedback. If it's removable, no worries, just get another one, even if they charge you (usually around $25 w/shipping). Cheaper than a new board, unless you were tired of the one you've got, and planned to get a new one anyway...
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post #16 of 17
The P5K-E does not have a removable BIOS chip. I was in the same boat as you. However, before you RMA try to use the CrashFree BIOS recovery. Just put in your motherboard CD and turn on the computer. It'll recognize the bad BIOS and try to re-flash from the one on the CD. I had CrashFree save me twice on bad flashes. The first was with CD, the second was with a USB key.
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post #17 of 17
Quote:
Originally Posted by C-bro View Post
The P5K-E does not have a removable BIOS chip. I was in the same boat as you. However, before you RMA try to use the CrashFree BIOS recovery. Just put in your motherboard CD and turn on the computer. It'll recognize the bad BIOS and try to re-flash from the one on the CD. I had CrashFree save me twice on bad flashes. The first was with CD, the second was with a USB key.
Exactly what I was thinking. I would try this idea.
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