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750i FTW RMA Question

post #1 of 9
Thread Starter 
If I Take The Chipset H/S Off And Replace The Thermal Paste Does It Void The Warrenty So It Can't Be RMA'd?

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post #2 of 9
No, I did it to my 780i and it RMA'ed just fine.
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post #3 of 9
Thread Starter 
well i rang them up and they said it did :S but ive rebuilt her for the 2nd time, my mate left one of the backplate connectors under the mobo so i had rebuild her again, ill save it for a rainy day
post #4 of 9
Here is a statement from eVGA's Faq about warranties. So whoever you talked to was not giving you acurate info IMO.

Support at eVGA
Quote:
Installing third party cooling solutions does not void warranty on our products. Just be sure to keep the original cooling solution as it will have to be on the card if it is ever sent in for RMA. Any physical damage such as burn marks or damaged PCB will void the warranty.
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post #5 of 9
Thread Starter 
is'nt that just for vga cards? the way it says on the card sounds like it may be?
post #6 of 9
Either way... When you do it let us know the results... I was considering doing it this weekend when I get my new case...

I am prolly going to do it anyway, I doubt they will check the NB HS if its still intact unless it burns up and smells real bad I dont see why they would look.

Gen they look for obvious damage to the components..
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post #7 of 9
Quote:
Originally Posted by tht-kid View Post
is'nt that just for vga cards? the way it says on the card sounds like it may be?
It is from their video card Faq guide. But they make this statement for all their products. I had an eVGA 680i board, and they put out a special message stating you had to remount the original heatsink to RMA the board. So they cant very well expect you to swap the heatsinks, and then not reapply thermal compound. Just go to their community message board and see for yourself the repplies by eVGA about this issue. They not only cover it under warranty, they promote it. In fact, many 680i owners, like myself, relpaced all the thermal TIM on the boards before ever installing them in a system.
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post #8 of 9
Quote:
Originally Posted by tht-kid View Post
well i rang them up and they said it did :S but ive rebuilt her for the 2nd time, my mate left one of the backplate connectors under the mobo so i had rebuild her again, ill save it for a rainy day
Who did you talk too? Was it EVGA-Europe?
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post #9 of 9
Quote:
Originally Posted by DuckieHo View Post
Who did you talk too? Was it EVGA-Europe?
I bet it was eVGA Europe. I know all employees at eVGA (here in Cal) I have ever talked to have been great! eVGA has by far the best customer service! Is the Europe devision known to do this kind of thing?
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