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Vista won't boot, repair, restore.

post #1 of 8
Thread Starter 
Hey,
So my friend's laptop just decided to shut down on her.
She was doing nothing with it, hadn't moved it, hadn't changed it and suddenly it decided to restart.

After restarting, it wouldn't boot up and hung on a black screen for a long time before rebooting again.
After the 2nd reboot, the option of repair appeared so she tried that.
There were no restore points, vista was unable to repair itself and the complete pc restore function came up with an error "Incorrect function".

The hard drive is partitioned into 2 bits, 1 which is named ACER Data which I believe to be the partition that holds the factory settings for vista so she can do a restore without needing a disk?

She's pretty much stuck in the mud and with being at university, there's no way for her to return the laptop at the moment.

I've lent her my copy of Ubuntu so she can use the live CD to go on the Internet and so on but I was wondering whether there was anything else I could try?

Thanks a lot.
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post #2 of 8
Does it void the warranty to wipe it and install Ubuntu while she is waiting for a good time to get Vista fixed by Acer?
post #3 of 8
Thread Starter 
Well this is the problem, I don't want to do something that will void the warranty / not make her parents happy.

She isn't DESPERATE for it - but cmon - at uni what can't you live without

She's managed to get everything she needed off the HD onto my Hard Drive via ubuntu so that's all good.

It's just weird that the Complete PC Restore function won't work..
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post #4 of 8
Tell her to bring her fine self and her laptop over to your place. Yes word for word

But seriously, take her HDD out and put it in an enclosure if you have a 2.5" enclosure. If not, go buy one and make sure it's a 2.5" enclosure that supports both IDE and SATA. Hook it up to your machine after you're in windows and extract all the stuff she needs off the main partition and then go Format and re-install and then give her all her files back. It will take you a few hours to get everything done but then afterwards you can just take the enclosure back if you don't need it anymore or keep it. It works better if you have a CompUSA, Frys, or some other electronics store that sells enclosures by themselves near you.

If you don't have a store that sells enclosures near you, see if your friends have an external 2.5" HDD that's out of warranty and ask him if you can borrow it. Just take his drive out and put hers in. The reason I say make sure it's out of warranty is because opening pre-bought external HDD voids the warranty. Hope that helps.

Edit: Well since everything is already on your HD, just go ahead and re-install.
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post #5 of 8
And you can't get into safe mode either?

So she doesn't have a system restore disk with the laptop?
Edited by csm11 - 5/29/08 at 2:58pm
post #6 of 8
Thread Starter 
No system restore disk - i'll try safe mode - thought about that earlier but she'd gone out somewhere.

I'll let you guys know what happens.
Cheers
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post #7 of 8
Thread Starter 
Tried booting into safe mode but get a BSOD.
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post #8 of 8
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