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Dell, is it worth it? - Page 3

post #21 of 41
Quote:
Originally Posted by PhillyOverclocker View Post
Customer service? I think there are lot of good deals on Dells out there but their customer service sucks, and so does their proprietary bloatware they bog their PCs down with.

It makes me sick when I think about a company who makes $20 BILLION+ a year outsourcing jobs to save a couple of million. I mean, how disloyal to your customers can you get? How greedy?

I have to totally agree here. I unfortunately recommended a Dell e 510 i think to my sister when they were around a few years back and i have to say , when they had problems the support sucked. Eventually when someone came to my house they ended up litereally taking the video card out and leaving the computer open and left. My 13 yr old nephew put the side back on without the card and its been working since. He never returned. Thing is she recently got a paper in the mail to extend her warranty so I called to ask about the service call and if i could get a video card and they basicallly had no idea who performed it or anything, basically they hire sub contractors to do the work so its just like having any monkey work on your pc not like a specific dell monkey. I wouldnt say they have good cust service or service at all
    
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post #22 of 41
Quote:
Originally Posted by gr1mo View Post
If you want a laptop I recommend HP. I've always used them, no problems ever. I've had a dell laptop BSOD on me once or twice on XP.
I'm not so sure about that one. I repair more new HP laptops than Dells, and Dell has a better market share. To tell you the truth, Acer has a better bang-for-the-buck deal than either of them. Take the exact same components of an Acer over to Dell and you will find that you are paying $150 - $250 more for the same laptop. Of course you won't be getting the famous Dell bloatware and awesome customer support.
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post #23 of 41
Thread Starter 
Quote:
Originally Posted by smokinbonz View Post
Man i think personally that is an excellent budget to build your own pc with. I think you should drop by newegg and build a few wish lists see how they price out, Do you have anything , monitor kb mouse etc??
I wish Newegg would ship to Canada... I need mouse and key board but I have 2 15" LCD's to use and if you add that together thats 30"s

Lol maybe a monitor too.

~B~
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post #24 of 41
Thread Starter 
Quote:
Originally Posted by PhillyOverclocker View Post
I'm not so sure about that one. I repair more new HP laptops than Dells, and Dell has a better market share. To tell you the truth, Acer has a better bang-for-the-buck deal than either of them. Take the exact same components of an Acer over to Dell and you will find that you are paying $150 - $250 more for the same laptop. Of course you won't be getting the famous Dell bloatware and awesome customer support.
Acer = Chinese dumpster diving.

Sorry bout double post
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post #25 of 41
Is there anyone around who knows of a Newegg-like hardware supplier in Canada to help this guy out?
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post #26 of 41
Quote:
Originally Posted by PhillyOverclocker View Post
Customer service? I think there are lot of good deals on Dells out there but their customer service sucks, and so does their proprietary bloatware they bog their PCs down with.

It makes me sick when I think about a company who makes $20 BILLION+ a year outsourcing jobs to save a couple of million. I mean, how disloyal to your customers can you get? How greedy?
Dell tech support=
Personnally I dislike Dell as well as anyone here. But, let me tell you a story. My friend has a Dell, he was moving, durring the move, he dropped his tower. The computer quit working. He asked me to take a look at it, which I was happy to do for him. I noticed that the cheap plastic brace holding the h/s in place had broke. I replaced the brace, and the computer would now boot up, but that was as far as it would go.

I then told my friend that the problem could be a number of things, and I would have to test each component individually to narrow down the problem. He then told me that he just bought a new laptop, and I could have the Dell. I figured what the heck, I'll fix it and sell it for $200. My next step was to change the ownership with Dell. When I went to change the rig into my name, I found out that the computer was still under warranty!

Even though, I wasn't he original buyer, I decided to see what Dell would do for me. After running me through some diagnostics, it was determined that the computer needed a new Mobo and PSU. Dell was happy to send a tech out and replace the parts for free. After replacing the parts, the rig still didn't work properly. The tech determined that the video card needed to be replaced. 3 days later the same tech was back at my house with a new video card(absolutely free by the way). The rig was running now, but I needed to reformat, It wasn't running very well. Once again, Dell stepped up and shipped me all the original disks, including a new OEM version of windows XP.

After all this, the rig was basically new again, I told my friend that I couldn't accept taking his new rig now. He gave me $60 for all my work, and we called it a deal!

Like I stated earlier, I dislike Dell, My first rig was a Dell, never again! After this situation, I have changed my feelings about Dell's customer support! Thats why I stated, if you're not going to do any o/c'ing, Dell is pretty fair when it comes to prices and customer support.
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post #27 of 41
Quote:
Originally Posted by BlankThis View Post
I wish Newegg would ship to Canada... I need mouse and key board but I have 2 15" LCD's to use and if you add that together thats 30"s

Lol maybe a monitor too.

~B~
Use NCIX.com they have the same price or maybe cheaper. Check around the have new deals each week.
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post #28 of 41
First off, I have an HP laptop and a Dell laptop, the Dell is far superior in most aspects, especially the wireless. My HP always connects and disconnects, where the dell is flawless.

As far as desktops go, build your own, it's very easy. You will fall in love with the simplicity and probably pick up the overclocking habit. (it's very addicting) The crap dell puts into their desktops is worthless. The psu's are junk, the mobo's are frightningly terrible, and the memory is worthless. All in all, sub-par all the way around.
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post #29 of 41
I'd have to agree with the against Dell arguement. If your going to add in your own graphics anyway, even with no ocing, I'd have to say build your own.

You may not save much, but you have total control over what you put in, and you've got separate warrenties from each manufacturer, some items have 5 year warrenties depending on who you buy from.
post #30 of 41
Quote:
Originally Posted by snorlax1821 View Post
my latest computer i bought was a OEM it wasn't a dell it was a HP and i mean there really similar. i can not describe HOW BIG OF MISTAKE it was to buy a oem because it was a "good deal" if your even the slightest bit of enthusiast stay away from any oem and build your own.I now have a Frankenstein of a computer with have decent parts half crap and i totally regret it If your scared to build your own find a half way decent computer shop and pay the fee or contract a fellow ocn member. i'm sure some white castle and sun drop is enough payment for anyone on the board willing to help
i'll build a rig for ya!
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