19:20:13 System You are now being connected to an agent. Thank you for using Dell Chat
19:20:14 System Connected with CCCS Craig D
19:20:18 CCCS Craig D Thank you for contacting Dell Canada Home and Small Business Customer Service Chat. My name is Craig. How may I help you today?
19:20:25 kaicheng fu hi
19:20:43 kaicheng fu i just emailed u today regarding of my failure graphic card bought from dell
19:20:51 kaicheng fu i checked the manufactory website
19:20:59 kaicheng fu they saying i should contact the vendor
19:21:04 kaicheng fu http://www.palit.biz/en/support/rma.htm
19:25:44 CCCS Craig D One moment please.
19:26:16 kaicheng fu ty
19:32:09 CCCS Craig D Thanks for holding.
19:32:26 kaicheng fu ok
19:33:40 CCCS Craig D Unfortunately, Dell cannot return this product or exchange it outside 30-days.
19:34:05 CCCS Craig D As per the nVidea website, RMAs have to be done through http://www.uabit.com/index.php?optio...tpage&Itemid=1
19:34:22 kaicheng fu so
19:34:29 kaicheng fu i have to contact them?
19:34:35 CCCS Craig D Yes
19:34:49 kaicheng fu but they are different brand
19:36:05 CCCS Craig D One moment please.
19:41:50 CCCS Craig D Can I have your order number again please
19:49:31 CCCS Craig D The one for Canada.
19:50:04 kaicheng fu so i should ask them to give RMA # and then contact dell?
19:50:41 CCCS Craig D An RMA is only for returns. Dell will not accept a return or exchange on this product and Palit will not accept an RMA for the product if not purchased directly from them.
19:50:51 CCCS Craig D The only option, if available, would be warranty, available through warranty.
19:51:01 CCCS Craig D *through the manufacturer.Edited by vincentfkc - 6/2/08 at 4:56pm