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Kudo's to OCZ.

post #1 of 11
Thread Starter 
My 850 watter died on me, so I requested an RMA. OCZ's customer support is phenomenal. They took my CC info and are cross-shipping my replacement on Monday. Me and the guy, his name was Shaun were on the phone about 15 minutes, and only 5 of that was business. We then started talking about random computer stuff....not only was it extremely nerdy, but it was very cool.


OCZ earned a lifelong customer today
 
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post #2 of 11
cool!

its extra cool because i have an ocz psu also
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post #3 of 11
Quote:
Originally Posted by Krunk_Kracker View Post
My 850 watter died on me, so I requested an RMA. OCZ's customer support is phenomenal. They took my CC info and are cross-shipping my replacement on Monday. Me and the guy, his name was Shaun were on the phone about 15 minutes, and only 5 of that was business. We then started talking about random computer stuff....not only was it extremely nerdy, but it was very cool.


OCZ earned a lifelong customer today
got my bro a 600w PSU. It didn't come DOA but it kept giving me BSODS within minutes of booting into the OS.

I sent it back, for some reason it took them 3 weeks to even register the PSU as arrived even though my bro payed £20 for next day delivery (he has too much money i know)

They apologized by sending him an 800W back, you cannot argue with that eh!

I also got a load of goodies with my PSU. I love OCZ also, they have a top notch customer service. I mean sure, it didn't go 100% smooth but they co-operated 100% and even credited us back! I'm glad you too had a good experience

Sorry for an extremely mumbled post. It is just gone 1pm here and I am absolutely drained for some reason lol
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post #4 of 11
Quote:
Originally Posted by Krunk_Kracker View Post
My 850 watter died on me, so I requested an RMA. OCZ's customer support is phenomenal. They took my CC info and are cross-shipping my replacement on Monday. Me and the guy, his name was Shaun were on the phone about 15 minutes, and only 5 of that was business. We then started talking about random computer stuff....not only was it extremely nerdy, but it was very cool.


OCZ earned a lifelong customer today
Hey I talked to him about my old XTC ram that I RMA'd!!! Unless it was a different shaun? But, nevertheless he was a cool fella. OCz does have awesome customer support!
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post #5 of 11
Thread Starter 
Quote:
Originally Posted by Kopi View Post
Hey I talked to him about my old XTC ram that I RMA'd!!! Unless it was a different shaun? But, nevertheless he was a cool fella. OCz does have awesome customer support!
Very nice dude....we honestly talked computers like two friends, lol.

Oh yeah, and he knew about us here at oc.net.
 
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post #6 of 11
Yup OCZ ftw. Not always the best prices, but I'm willing to pay the premium.
    
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post #7 of 11
Wow. Tech support who actually know what they're talking about?! Any company who's willing to do that as well as be speedy with RMAs is definitely moving up my list!
 
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post #8 of 11
Quote:
Originally Posted by Kopi View Post
Hey I talked to him about my old XTC ram that I RMA'd!!! Unless it was a different shaun? But, nevertheless he was a cool fella. OCz does have awesome customer support!
It was a clone.
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post #9 of 11
Sounds like he was in the states, lol..

Sorry, I deal with off-shore tech/customer service each day in my job and some days it's a crapshoot to find someone who you can understand or knows what your talking about.

I'm glad US based industries are bringing back quality to customer service/tech these days not opting for the cheap labor of over-seas...
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post #10 of 11
I've RMA'd 3 2GB memory kits to OCZ, very quick turn around and one set was even upgraded to Reaper's for free Will always recommend them when asked.
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