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RealTeck and Asus Sound Drv.

post #1 of 3
Thread Starter 
***Warning, long setup and description follows***

I build systems, and sell component parts. One of the boards we move out a lot is the Asus P5GC-MX/1333, a socket 775 mobo. Sound, video, nic, all on board. Well one customer, bought four of these boards and the rest of the stuff to build machines with (hdd, dvd-rw, ram and case).

Well, he loaded them, and of course loaded the drivers. The sound card driver for this particular board is of the RealTech/RealTek (can't recall how to spell it, little crab logo) and it takes a good amount of time to load (he's using XP, most of our customers won't even say Vista). Well, during the driver loading it self on the machine, it's kicks on the "Windows Found New Hardware Wizard".

This is what is supposed to happen. When the wizards comes up, you simply ignore it. Don't click on it to find drivers or anything, and the installer will take care of the wizard. It will finally throw up a progress bar over the wizard, run to the end and prompt you to re-boot. When you do, you've got a clean device manager and get to hear that windows start up for the millionth time (sometimes its a good sound).

Well, this is where my customer made there mistake. They got to the point of installing the sound drivers, and when the "Found New Hardware Wizard" popped up they clicked on it and used it. For whatever reason, that fobars the installation. To what extent one might ask, that follows as such (remember that warning I put at the top of this).....

When the fellow installing this made the mistake, it appears after the reboot that all is well. They went along and proceeded to run Windows update and even put XP SP3 on there. And whatever software they load.

They go and take the machine on site, and hook it up and to there dismay find that the sound is dead. Not on one, but four machines. He then brings it to me. You look in device manager and there is that yellow question mark next to the "Real Tech High Def Audio Device" and you can not update, un-install, or rollback the driver. It looks as if it's there, but no driver was loaded and obviously you get no sound.

I attempted to remove it in safe mode, doesn't works, gives and error message and says your stupid and the device is still there. I just attempted to reinstall the device and that doesn't change a thing. Hell, we even rolled back the machine like 2 weeks (when he fist loaded it) and while that removed that damn yellow question mark, the sound still didn't work.

Does any one know how to fix this? He now has four sound card, cause I couldn't fix it. New sound card resolves it, disable on-board audio, and let windows load the drivers off of the sound card driver disc.

The other option I know for fixing this is to reload Windows. Sorry for writing so much I'm
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CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 Asus M4A785TD-M EVO Sapphire AMD 6850 2gig DDR3 Kingston 1333 (x2) 
Hard DriveOptical DriveCoolingOS
250gig WD YS series (x2) LiteOn SATA DVD-RW Stock AMD Win7x64 
MonitorKeyboardPowerCase
ViewSonic VG1930wm Logitech Generic Cooler Master 600watt FoxConn 436+ 
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post #2 of 3
You just have to remove it with device manager (Right click and select uninstall), then restart and install the drivers properly.
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SUPERPWN
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 4670K Asus z87-Pro MSI GTX 1080 Aero 32GB DDR3 Gskill Ripjaws 
Hard DriveOSMonitorMonitor
4TB Seagate Windows 8 x64 Overlord x270 OC HP ZR27 
MonitorKeyboardPowerAudio
Asus PG279Q G-Tune Topre Realforce 800w Yulong D100 DAC with Denon D7000 headphones 
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by Crazy9000 View Post
You just have to remove it with device manager (Right click and select uninstall), then restart and install the drivers properly.
You are entirely correct, that is how it should "work". Windows gives some weird ass error message along the lines of "Can not remove device, is required for system boot" or something like that.

And your left with a "?"ed device that you can do nothing to.

That is what I'm wanting to get some advice on.
Responsive
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 Asus M4A785TD-M EVO Sapphire AMD 6850 2gig DDR3 Kingston 1333 (x2) 
Hard DriveOptical DriveCoolingOS
250gig WD YS series (x2) LiteOn SATA DVD-RW Stock AMD Win7x64 
MonitorKeyboardPowerCase
ViewSonic VG1930wm Logitech Generic Cooler Master 600watt FoxConn 436+ 
MouseMouse PadAudio
Logitech Staples! On-board 
  hide details  
Reply
Responsive
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 Asus M4A785TD-M EVO Sapphire AMD 6850 2gig DDR3 Kingston 1333 (x2) 
Hard DriveOptical DriveCoolingOS
250gig WD YS series (x2) LiteOn SATA DVD-RW Stock AMD Win7x64 
MonitorKeyboardPowerCase
ViewSonic VG1930wm Logitech Generic Cooler Master 600watt FoxConn 436+ 
MouseMouse PadAudio
Logitech Staples! On-board 
  hide details  
Reply
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