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RMA with ASUS?

post #1 of 7
Thread Starter 
Ok I just must be having a moment here... I CANNOT figure out how to RMA my board with ASUS!

Anyone care to gimme a kick in the butt to the right direction?
WaterWorks
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Core 2 Quad Q6700 (3.79GHz) ASUS Maximus Formula X38 PNY XLR8 GTX280 1024MB 6GB Dual Channel PC6400 5-4-4-12 (800MHz) 
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WaterWorks
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Quad Q6700 (3.79GHz) ASUS Maximus Formula X38 PNY XLR8 GTX280 1024MB 6GB Dual Channel PC6400 5-4-4-12 (800MHz) 
Hard DriveOptical DriveOSMonitor
1.18TB RAID 0 + 500GB RAID 0 + 400GB Spare Lite-On Blu-Ray Drive Windows 7 Ultimate x64 I-INC 28" HDMI 1920x1200 
KeyboardPowerCaseMouse
Logitch G15 Corsair 900w Cooler Master Cosmos 1000 (Modded) Logitch G5 
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Ergonomic Wrist Support 
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post #2 of 7
RMA Submittal Form (USA or Canada Customers ONLY)


LIVE SUPPORT


Quote:
3 Year Warrenty
All ASUS motherboard purchased after November 1st, 1999 will carry 3 year warranty services. ASUS product warranty is based on the serial number printed.

Note: Warranty void for user removing serial number sticker on the motherboard .
Where to Repair: Please contact your reseller
Source
Edited by karan.t - 6/12/08 at 7:44am
Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
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Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
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Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
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SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
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Intel Atom Z2420 1GB 16GB Android 4.1 
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Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
PowerCaseMouseAudio
Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
CPUMotherboardGraphicsRAM
Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
Hard DriveOSMonitor
SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
CPURAMHard DriveOS
Intel Atom Z2420 1GB 16GB Android 4.1 
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7" Touchscreen LED Backlight WXGA (1280x800) IP... 16Wh Li-polymer Battery GPS & Glonass,G-Sensor, E-compass, Proximity, A... 
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post #3 of 7
You can call them directly.
Then they will have you talk with a level X support technician.
After that, and if your problem still exists, hey will transfer you to level X RMA support, remember to get Case Code from support technician.
Usually, if you just say like this does not work no matter what, they will just transfer you directly to RMA.
Do not do it online, as it takes a bit longer, since you have to wait for their E-Mail.
Otherwise, it is easy to RMA with ASUS.
    
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250GB SATA 5400rpm DVD Super Multi Windows 7 Professional 64bit 15.4" WXGA/LED 
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post #4 of 7
u got the number for ASUS Support for UK?
Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
PowerCaseMouseAudio
Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
CPUMotherboardGraphicsRAM
Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
Hard DriveOSMonitor
SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
CPURAMHard DriveOS
Intel Atom Z2420 1GB 16GB Android 4.1 
MonitorPowerOther
7" Touchscreen LED Backlight WXGA (1280x800) IP... 16Wh Li-polymer Battery GPS & Glonass,G-Sensor, E-compass, Proximity, A... 
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Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
PowerCaseMouseAudio
Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
CPUMotherboardGraphicsRAM
Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
Hard DriveOSMonitor
SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
CPURAMHard DriveOS
Intel Atom Z2420 1GB 16GB Android 4.1 
MonitorPowerOther
7" Touchscreen LED Backlight WXGA (1280x800) IP... 16Wh Li-polymer Battery GPS & Glonass,G-Sensor, E-compass, Proximity, A... 
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Reply
post #5 of 7
Thread Starter 
Thanks guys!
WaterWorks
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Quad Q6700 (3.79GHz) ASUS Maximus Formula X38 PNY XLR8 GTX280 1024MB 6GB Dual Channel PC6400 5-4-4-12 (800MHz) 
Hard DriveOptical DriveOSMonitor
1.18TB RAID 0 + 500GB RAID 0 + 400GB Spare Lite-On Blu-Ray Drive Windows 7 Ultimate x64 I-INC 28" HDMI 1920x1200 
KeyboardPowerCaseMouse
Logitch G15 Corsair 900w Cooler Master Cosmos 1000 (Modded) Logitch G5 
Mouse Pad
Ergonomic Wrist Support 
  hide details  
Reply
WaterWorks
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Quad Q6700 (3.79GHz) ASUS Maximus Formula X38 PNY XLR8 GTX280 1024MB 6GB Dual Channel PC6400 5-4-4-12 (800MHz) 
Hard DriveOptical DriveOSMonitor
1.18TB RAID 0 + 500GB RAID 0 + 400GB Spare Lite-On Blu-Ray Drive Windows 7 Ultimate x64 I-INC 28" HDMI 1920x1200 
KeyboardPowerCaseMouse
Logitch G15 Corsair 900w Cooler Master Cosmos 1000 (Modded) Logitch G5 
Mouse Pad
Ergonomic Wrist Support 
  hide details  
Reply
post #6 of 7
Quote:
Originally Posted by karan.t View Post
u got the number for ASUS Support for UK?
Asus's website suggests taht you can only contact the via e-mail in the UK for motherboard support. And their site is down. In the UK mobo manufacturers often pass the buck to the retailers and will probably tell you that the retailer is responsible for all the warranty.
post #7 of 7
ya when i had to RMA and i just contacted who i bought it off and they didnt even ask a question all they said heres ur RMA number send it bak and we will send u a new one (Novatech)

i guess out the UK its diffrent, in that u have to go to ASUS directly
Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
PowerCaseMouseAudio
Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
CPUMotherboardGraphicsRAM
Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
Hard DriveOSMonitor
SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
CPURAMHard DriveOS
Intel Atom Z2420 1GB 16GB Android 4.1 
MonitorPowerOther
7" Touchscreen LED Backlight WXGA (1280x800) IP... 16Wh Li-polymer Battery GPS & Glonass,G-Sensor, E-compass, Proximity, A... 
  hide details  
Reply
Deepthought
(17 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 (OC-3GHz{334x9}-1.24375v) Asus P5Q Pro Turbo GIGABYTE AMD Radeon HD 6850  OCZ 4GB Reaper HPC / Dual Ch. DDR2 PC6400 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 4 Seagate Barracuda 7200.9 SATA Seagate Barracuda 7200.9 SATA LG HL-DT-ST DVDRAM GSA-H42N SCSI DVD+RW/DVD-RAm 
CoolingOSMonitorKeyboard
Thermalright Ultra-120 eXtreme Windows 8 Pro x64 LG E2260V-PN Microsoft SideWinder X6 
PowerCaseMouseAudio
Thermaltake Toughpower W0103 600-Watt ATX 12V 2.2 Antec Performance One P182 Microsoft SideWinder X8 Logitech ClearChat Comfort USB Headset (H390) 
CPUMotherboardGraphicsRAM
Intel Core i7-4500U Dell XPS 12-9Q33 Intel HD Graphics 4400 8GB DDR3 
Hard DriveOSMonitor
SAMSUNG SSD SM841 mSATA 256GB Windows 8.1 64Bit 1080p Dell, 10 Point Touch 
CPURAMHard DriveOS
Intel Atom Z2420 1GB 16GB Android 4.1 
MonitorPowerOther
7" Touchscreen LED Backlight WXGA (1280x800) IP... 16Wh Li-polymer Battery GPS & Glonass,G-Sensor, E-compass, Proximity, A... 
  hide details  
Reply
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